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Patient Experience Educator Jobs (NOW HIRING)

Compass Group

PATIENT EXPERIENCE MANAGER

Lexington, KY · On-site

$53K - $55K/yr

Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities ... HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 ...

Compass Group

PATIENT EXPERIENCE MANAGER

Rochester, MN · On-site

$60K - $75K/yr

Job Summary Responsible for successfully coordinating and directing all patient experience ... HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 ...

Progressive Health

Patient Experience Specialist

Jasper, IN · On-site

$16.75 - $22.75/hr

Educating patients confidently about their coverage and payment responsibilities as it relates to ... Patient Experience Coordinator This does not necessarily list all responsibilities, duties ...

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Patient Experience Educator information

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$5

$23

$37

How much do patient experience educator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient experience educator in the United States is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $26.44 per hour, depending on experience, location, and employer.

What is a patient experience educator?

A Patient Experience Educator is a healthcare professional who focuses on improving the quality of care and overall experience for patients within a medical facility. They provide training and guidance to staff on best practices for patient communication, empathy, and service excellence. By educating employees on how to create a positive and supportive environment, Patient Experience Educators help healthcare organizations achieve higher patient satisfaction and better outcomes.

How does a patient experience educator typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Educators work closely with nurses, physicians, and administrative teams to identify areas for improvement in patient interactions and care delivery. They often conduct training sessions, facilitate workshops, and provide ongoing feedback to staff, ensuring best practices are implemented throughout the organization. This role requires excellent communication and relationship-building skills, as educators must bridge gaps between departments and foster a culture of empathy and respect. Collaboration is key, as the educator gathers feedback from both staff and patients to tailor educational initiatives effectively.

What are the key skills and qualifications needed to thrive as a patient experience educator, and why are they important?

To thrive as a Patient Experience Educator, you need a background in healthcare, education, or customer service, often supported by a bachelor's degree and experience in patient relations or training roles. Familiarity with learning management systems (LMS), patient satisfaction measurement tools, and common healthcare software is typically required. Exceptional interpersonal skills, presentation abilities, and empathy help you effectively engage staff and improve patient interactions. These competencies are crucial for driving positive patient experiences and fostering a culture of continuous improvement within healthcare organizations.

What is the difference between Patient Experience Educator vs Patient Advocate?

AspectPatient Experience EducatorPatient Advocate
CredentialsHealthcare-related certifications, communication skillsHealthcare knowledge, communication, sometimes certification
Work EnvironmentHospitals, clinics, patient education settingsHospitals, community organizations, patient homes
Employer & Industry UsageHealthcare providers focusing on patient satisfactionHealthcare organizations, legal, social services
Search & Comparison IntentUnderstanding roles in patient education and experienceAssisting patients with navigating care and rights

The Patient Experience Educator focuses on improving patient satisfaction through education and communication, often within healthcare settings. The Patient Advocate helps patients navigate their care, address concerns, and ensure their rights are protected. While both roles involve patient interaction and communication, the Educator emphasizes education and experience enhancement, whereas the Advocate centers on advocacy and support during treatment.

What cities are hiring for Patient Experience Educator jobs?

Cities with the most Patient Experience Educator job openings:

What are popular job titles related to Patient Experience Educator jobs?

For Patient Experience Educator jobs, the most frequently searched job titles are:

Patient Experience Educator jobs near you

PATIENT EXPERIENCE MANAGER

Lexington, KY • On-site

Compass Group
Catering • 10K+ employees
Learn more about Compass Groupexternal

$53K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Coordinate and direct all patient experience activities within the assigned system.

  • Monitor patient satisfaction initiatives, administer surveys, and respond effectively to feedback.

  • Participate in hospital committees, ensure compliance with regulatory agencies, and prepare patient satisfaction reports.

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,101 frontline employees who took The Breakroom Quiz

Job description

Salary:  $53,000-$55,000

Other Forms of Compensation:  

Pay Grade: 12 

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.  Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit

Maintains and supports client satisfaction at a level that ensures account retention

Administers required client/customer surveys and responds in a timely and effective manner

Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives

Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs

Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

Ensures compliance with all regulatory agencies (CMS, JCAHO)

Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts

Works closely with on-site management team to reach operational goals

Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize

Participates in all Patient Experience Department learning sessions including monthly educational webinars

Provides recognition for employee when programs are implemented with success

Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success

Compose patient satisfaction reports as needed to management. 

Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

2-3 years in-servicing experience in customer service training

Hospitality and healthcare experience preferred

3-4 years experience in service-oriented operations

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits. 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1565801

Crothall Healthcare 

CINDY SWIDERSKI 

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