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Patient Experience Educator Jobs (NOW HIRING)

Honorhealth

Patient Experience Coach

Patient Services Shift: Day Department: Patient Experience Monday-Friday, 8am-5pm Hybrid Must ... EDUCATION * Bachelors or 4 years' work related experience Healthcare or related field Required

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

Responsible for successfully coordinating and directing all patient experience activities within ... HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 ...

Midland Health

Patient Experience Coordinator

Midland, TX · On-site

$17.25 - $22.50/hr

This position is focused on the detail work involved in building an exceptional patient experience ... EDUCATION AND EXPERIENCE • High School Diploma or GED, Associates Degree preferred PHYSICAL ...

Compass Group

Patient Experience Manager

Norwich, CT · On-site

$58K - $60K/yr

Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities ... HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 ...

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Patient Experience Educator information

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How much do patient experience educator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for patient experience educator in the United States is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $26.44 per hour, depending on experience, location, and employer.

What is a patient experience educator?

A Patient Experience Educator is a healthcare professional who focuses on improving the quality of care and overall experience for patients within a medical facility. They provide training and guidance to staff on best practices for patient communication, empathy, and service excellence. By educating employees on how to create a positive and supportive environment, Patient Experience Educators help healthcare organizations achieve higher patient satisfaction and better outcomes.

How does a patient experience educator typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Educators work closely with nurses, physicians, and administrative teams to identify areas for improvement in patient interactions and care delivery. They often conduct training sessions, facilitate workshops, and provide ongoing feedback to staff, ensuring best practices are implemented throughout the organization. This role requires excellent communication and relationship-building skills, as educators must bridge gaps between departments and foster a culture of empathy and respect. Collaboration is key, as the educator gathers feedback from both staff and patients to tailor educational initiatives effectively.

What are the key skills and qualifications needed to thrive as a patient experience educator, and why are they important?

To thrive as a Patient Experience Educator, you need a background in healthcare, education, or customer service, often supported by a bachelor's degree and experience in patient relations or training roles. Familiarity with learning management systems (LMS), patient satisfaction measurement tools, and common healthcare software is typically required. Exceptional interpersonal skills, presentation abilities, and empathy help you effectively engage staff and improve patient interactions. These competencies are crucial for driving positive patient experiences and fostering a culture of continuous improvement within healthcare organizations.

What is the difference between Patient Experience Educator vs Patient Advocate?

AspectPatient Experience EducatorPatient Advocate
CredentialsHealthcare-related certifications, communication skillsHealthcare knowledge, communication, sometimes certification
Work EnvironmentHospitals, clinics, patient education settingsHospitals, community organizations, patient homes
Employer & Industry UsageHealthcare providers focusing on patient satisfactionHealthcare organizations, legal, social services
Search & Comparison IntentUnderstanding roles in patient education and experienceAssisting patients with navigating care and rights

The Patient Experience Educator focuses on improving patient satisfaction through education and communication, often within healthcare settings. The Patient Advocate helps patients navigate their care, address concerns, and ensure their rights are protected. While both roles involve patient interaction and communication, the Educator emphasizes education and experience enhancement, whereas the Advocate centers on advocacy and support during treatment.

What cities are hiring for Patient Experience Educator jobs?

Cities with the most Patient Experience Educator job openings:

What are popular job titles related to Patient Experience Educator jobs?

For Patient Experience Educator jobs, the most frequently searched job titles are:

Patient Experience Educator jobs near you

Patient Experience Coordinator

West Palm Beach, FL • On-site

Origins Behavioral HealthCare
Health Care and Social Assistance • 201 - 500 employees
Learn more about Origins Behavioral HealthCareexternal

$17 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Hanley Foundation is a non-profit organization with a mission to eliminate addiction through prevention, advocacy, treatment, and recovery support. We are seeking a highly organized, service-oriented Patient Experience Coordinator who brings sound judgment, discretion, and follow-through to a fast-paced, mission-driven environment.
The Patient Experience Coordinator collaborates with diverse organizational members, departments, patients, and families to identify and implement initiatives that foster a positive, elevated, practical treatment experience at Hanley Foundation. The position requires exceptional hospitality, meticulous attention to detail, creative problem-solving abilities, strong organizational skills, and the capacity to manage multiple tasks concurrently. The Patient Experience Coordinator exemplifies a hospitality mindset and is an ambassador for Hanley Foundation's culture.
Duties & Responsibilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Work with the Patient Experience Director to identify and execute patient experience programming.
  • Oversee the day-to-day operations of the on-campus retail store, ensuring that customer service, visual merchandising, inventory management, and other key areas are effectively managed.
  • Manage patient ancillary services, including, but not limited to, staff and patient communication and patient scheduling.
  • Oversee external vendors and service providers responsible for patient experience.
  • Gain a comprehensive understanding of the patient's journey from initial contact to discharge, focusing on the elements contributing to positive or negative experiences.
  • Build relationships with patients to understand their needs and preferences and share insights with the team and Director of Patient Experience.
  • Review the interior and exterior atmosphere regularly for patient comfort, accessibility, safety, cleanliness, décor, updated signage, posters, and promotional materials.
  • Assist with the resolution of patient grievances and concerns.
  • Communicate directly with patients and team members to understand and resolve patient complaints and issues.
  • Based on feedback from individual patients and their families, educate team members on the varied ways to humanize a patient's experience.
  • Work with department leads on developing achievable, sustainable, and measurable strategies for improvement.
  • Communicate with the team about specific feedback, develop solutions, and resolve issues.
  • Responsible for departmental onboarding.
  • Perform other duties as assigned.
  • Adhere to and uphold all Hanley Foundation policies and procedures.
Requirements
Supervisory Responsibility :
This position assists in managing all employees of the department and their performance.
Work Environment :
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands and fingers to handle or feel; and reach with hands and arms. The employee is required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel :
Occasional travel is expected for this position.
  • Attend, upon occasion, meetings held by outside social workers, correctional officers (probation/parole), court dates, etc. as may be required in the interest of a client and travel, upon occasion, to attend continuing education events, conferences and meetings.
Education/Experience/Qualifications :
  • A bachelor's degree in hospitality, healthcare administration, business, or a related field and at least two years of relevant work experience.
  • Retail experience a plus.
  • Completion of relevant training upon hire and when deemed appropriate.
  • Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
  • Ability to work weekends and holidays as required.
  • If in recovery, one (1) year of continuous sobriety is required.
Knowledge/Skills/Abilities :
  • Excellent organizational skills, meticulous attention to detail, and commitment to meeting assigned deadlines.
  • Creative and practical problem-solving skills to identify productive and efficient solutions.
  • Team player with the ability to also be effective independently.
  • Active listening skills.
  • Ability to provide constructive, individualized feedback in a caring, professional, and compassionate manner.
Benefits :
  • Medical, Dental, Vision, Disability, Life Insurance
  • Paid Time Off
  • Paid Holidays
  • 401k & 401k Match
  • Health Savings and Flexible Spending Accounts

Hanley Foundation provides equal employment opportunities to all employees and applicants. The company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We are a Drug-Free Workplace. Applicants who receive a conditional offer of employment are required to undergo drug screening.
www.hanleyfoundation.org
Salary Description
$53,000 yr.

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