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Patient Experience Coordinator Jobs in Rio Rancho, NM

PDS Health

Healthcare Coordinator

Santa Fe, NM · On-site

$17.25/hr

The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL)

PDS Health

Healthcare Coordinator

Santa Fe, NM · On-site

$17.25 - $24.25/hr

The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL)

UnitedHealth Group

Scheduling Coordinator

Albuquerque, NM · On-site +1

$17.25 - $21.75/hr

The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The ...

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Patient Experience Coordinator information

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$11

$19

$28

How much do patient experience coordinator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient experience coordinator in Rio Rancho, NM is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.82 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.

What job categories do people searching Patient Experience Coordinator jobs in Rio Rancho, NM look for?

The top searched job categories for Patient Experience Coordinator jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Patient Experience Coordinator jobs?

Cities near Rio Rancho, NM with the most Patient Experience Coordinator job openings:

Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,458 per year, or $18.5 per hour.

Patient Access Coordinator - Albuquerque

Pure Infusion

Albuquerque, NM • On-site

$16.50 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

PATIENT ACCESS COORDINATOR (PAC)
We are currently seeking an exceptional Patient Access Coordinator (PAC) with a deep commitment to integrity, accountability, and a love for our patients & team. Our regular hours are Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer the following benefits:
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually
Pure Infusion is a fast-growing healthcare start-up, recognized as the fastest-growing company in Utah two years in a row as of October 2025. We credit our success to our remarkable team, strong purpose, shared values, and a supportive culture that is evident across every location and department. Our mission is to deliver exceptional patient care through individual autonomy, quality time with patients, and meaningful interactions with referring providers. If you are self-directed, honest, and passionate about making a difference, Pure Infusion Suites offers an environment where you can thrive.
If you've been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you'll keep reading.
OUR CORE VALUES
We live by four core values that define our culture and guide our hiring:
• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful
THE JOB
In this role, you'll be responsible for calling, scheduling, and welcoming patients into our clinic for their biologic infusions. You will also work with our referring practices and the local Market Executive to coordinate care, orders, and documentation to quickly and efficiently bring patients to Pure. Our patients are referred by specialty physicians for treatment of autoimmune disorders or primary deficiencies that only infusions can address. These patients need a space that fosters comfort, peace, and healing. We provide a white-glove, concierge-level experience, which you can see reflected in our patient reviews. In addition to scheduling, you'll work closely with patients and staff to ensure every detail of the patient's visit goes smoothly.
THE IDEAL CANDIDATE
We're seeking driven individuals who care deeply for our patients and want to be part of building something exceptional. Ideal candidates will:
• Demonstrate honesty, integrity, and excellent communication skills with patients, colleagues, and referring practices.
• Excel in customer service skills in both phone and in-person settings (medical environment experience preferred).
• Be tech-savvy and comfortable with various software applications.
• Be comfortable working in a fast-paced environment and taking on multiple roles.
• Collaborate seamlessly with nurses and other team members virtually
REQUIREMENTS
• High school diploma or equivalent
• Proficiency in CRM and EMR software systems
• BLS Certification within 30 days of hire
• Eligibility to meet U.S. employment requirements
WHY JOIN US?
At Pure Infusion, you'll find a role where your impact on patients' lives is direct and meaningful every single day. If this resonates with you, we can't wait to meet you.
Thank you for considering a career with Pure Infusion. We look forward to the opportunity to work together!
About Pure Infusion
Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.
Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.
Our Core Values
We live by four core values that define our culture and guide our hiring:
People-Obsessed
We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.
Relentlessly Improving
We look for ways to make every visit, every process, and every interaction better than it was yesterday.
Innovators
We are willing to challenge old healthcare assumptions and build a better model for patients and teams.
Grateful
We serve with humility, appreciate the people around us, and believe gratitude should turn into action.
Schedule and Benefits Snapshot
Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:
Competitive hourly rate
401(k) Matching
Health, Vision, and Dental Insurance
Over 20 days of paid time off annually
One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about

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