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Geisinger

Provides unique patient experience and service excellence subject matter expertise and leadership to drive change. Job Duties: * Leads key Patient Experience improvement initiatives primarily in the ...

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How much do patient experience consulting jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for patient experience consulting in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by Patient Experience Consultants when implementing improvement initiatives in healthcare settings?

Patient Experience Consultants often encounter challenges such as resistance to change from staff, balancing patient needs with operational constraints, and aligning diverse stakeholder priorities. Successfully implementing initiatives requires strong communication, effective data analysis, and the ability to foster collaboration between clinical teams, administration, and patients. Consultants must be adaptable, empathetic, and proactive in addressing concerns to ensure sustainable improvements in patient care and satisfaction.

What are the key skills and qualifications needed to thrive as a Patient Experience Consultant, and why are they important?

To thrive as a Patient Experience Consultant, you need expertise in healthcare operations, patient satisfaction metrics, and typically a background in healthcare administration or a related field. Familiarity with patient survey tools like Press Ganey, CRM systems, and quality improvement methodologies such as Lean or Six Sigma is often required. Exceptional interpersonal skills, problem-solving abilities, and strong communication are vital for engaging stakeholders and driving organizational change. These skills are essential for identifying improvement opportunities and implementing strategies that enhance the overall patient experience in healthcare settings.

What is the difference between Patient Experience Consulting vs Patient Experience Coordinator?

AspectPatient Experience ConsultingPatient Experience Coordinator
CredentialsTypically requires healthcare, business, or related degrees; certifications like CPHQ or patient experience certificationsOften requires healthcare or customer service experience; certifications are less common
Work EnvironmentConsults with healthcare organizations, analyzes data, develops strategiesWorks directly within healthcare facilities, interacts with patients and staff
Employer & Industry UsageConsulting firms, healthcare organizations, hospitalsHospitals, clinics, healthcare providers

Patient Experience Consulting involves analyzing and improving patient satisfaction at a strategic level, often working with multiple organizations. In contrast, a Patient Experience Coordinator focuses on implementing patient experience initiatives within a specific healthcare facility, directly engaging with patients and staff to enhance service quality.

What is patient experience consulting?

Patient experience consulting is a specialized service that helps healthcare organizations improve the quality of care from the patient's perspective. Consultants in this field analyze current practices, gather patient feedback, and develop strategies to enhance communication, comfort, and satisfaction throughout a patient's healthcare journey. Their work often includes staff training, process improvement, and implementation of best practices to create a more patient-centered environment. Ultimately, the goal is to improve patient outcomes and foster loyalty by making healthcare experiences more positive and effective.
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What cities are hiring for Patient Experience Consulting jobs? Cities with the most Patient Experience Consulting job openings:
What states have the most Patient Experience Consulting jobs? States with the most job openings for Patient Experience Consulting jobs include:
What job categories do people searching Patient Experience Consulting jobs look for? The top searched job categories for Patient Experience Consulting jobs are:
Patient Experience Consulting jobs near you
Infographic showing various Patient Experience Consulting job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.
Patient Experience Consultant

Patient Experience Consultant

Geisinger

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Geisinger Health rating

6.9

Company rating: 6.9 out of 10

Based on 438 frontline employees who took The Breakroom Quiz

454th of 890 rated healthcare providers

Job description

Location:

Geisinger South Wilkes-Barre (GSWB)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Provides unique patient experience and service excellence subject matter expertise and leadership to drive change.

Job Duties:

  • Leads key Patient Experience improvement initiatives primarily in the inpatient setting.
  • Monitors patient satisfaction ratings and collaborates in determining benchmark and target performance goals.
  • Identifies opportunities for improvement in patient satisfaction and experience.
  • Develops recommended action plans for improvement.
  • Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience.
  • Monitors the process and outcomes related to improving patient experience, identifies challenges and barriers, and coordinates resolutions to overcome barriers in collaboration with key team members and stakeholders to ensure success.
  • Provides training curriculum and content development, and logistical facilitation, and delivery support.
  • Coaches and mentors individuals, providers, nurses and non-clinicians who have patient contact, to improve their ability to achieve higher levels of patient satisfaction.
  • Solicits and provides key inputs in support of communication and awards and recognition programs Provides regular communication to leadership on improvement process measures and project timelines and progress.


Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Benefits of working at Geisinger:

  • Full benefits (health, dental and vision) starting on day one
  • Three medical plan choices, including an expanded network for out-of-area employees and dependents
  • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
  • Company-paid life insurance, short-term disability, and long-term disability coverage
  • 401(k) plan that includes automatic Geisinger contributions
  • Generous paid time off (PTO) plan that allows you to accrue time quickly
  • Up to $5,000 in tuition reimbursement per calendar year
  • MyHealth Rewards wellness program to improve your health while earning a financial incentive
  • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
  • Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
  • Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

Bachelor's Degree- (Required), Bachelor's Degree-Healthcare Related Degree (Preferred)

Experience:

Minimum of 5 years-Managing people, processes, or projects (Required), Minimum of 5 years-Customer Service (Required)

Certification(s) and License(s):

Skills:

Office Administration

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

  • KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
  • EXCELLENCE: We treasure colleagues who humbly strive for excellence.
  • LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
  • INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
  • SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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