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Patient Experience Associate Jobs in Virginia (NOW HIRING)

Sentara

Supervisor Patient Access

Harrisonburg, VA · On-site

$60 - $80/hr

... patient experience.EducationHigh School Diploma or EquivalentCertification/LicensureOne of the following required:CHAA (Certified Healthcare Access Associate)CRCR (Certified Revenue Cycle ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Virginia?

The most popular types of Patient Experience jobs in Virginia are:

What are popular job titles related to Patient Experience Associate jobs in Virginia?

For Patient Experience Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Virginia look for?

The top searched job categories for Patient Experience Associate jobs in Virginia are:

What cities in Virginia are hiring for Patient Experience Associate jobs?

Cities in Virginia with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Access Associate 2 - MSC Shared Services

Ashburn, VA • On-site

Inova Primary Care
Health Care and Social Assistance • 10K+ employees
Learn more about Inova Primary Careexternal

Full-time

Medical, Dental, Vision

Posted 4 days ago

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 261 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Inova Shared Services - Ashburn is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

  • Expresses sincere concern and empathy when dealing with customer complaints. 
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment. 
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 
  • Identifies and communicates payroll authorization and referral requirements to patients. 
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles. 
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. 
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. 
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed. 

Minimum Qualifications:

Education: High School Diploma or GED

Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Qualifications: 

  • 2 years of customer service experience
  • 1 year healthcare experience

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. 

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

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