Patient Experience Associate Jobs in Virginia (NOW HIRING)

Inova Center for Personalized Health in Fairfax is looking for a dedicated Virtual Patient Safety Associate to join the team. This role will be full-time day shift from 7:00am to 7:30pm - 3 days a week - Rotating Weekends. This is an onsite position.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave
   

Virtual Patient Safety AssociateJob Responsibilities 

• Demonstrates understanding and proficiency of the use of Virtual Sitter audio visual software; Monitors up to 16 patients on one screen at one time and remains alert at all times while on duty; Communicates effectively with patients using a microphone and headset; Communicates with hospital staff and responds quickly to patient behavioral changes.
• Uses discretion and courtesy when working with patients, visitors, and staff.
• Demonstrates understanding and proficiency of the use of the Virtual Sitter Solution software; Demonstrates efficiency in multitasking, ability to prioritize simultaneous situations.
• Provides continuous observation and surveillance of assigned patients; First line of action is to verbally redirect the patient from engaging in at risk behaviors; Summons the nursing staff if the patient requires assistance; Seeks help or advice as soon as possible when the patient appears to pose a threat to themselves or others. Always maintains visual observation. Verbally redirects patient over digital 2-1 audio device that is in patient room. Immediately summons the nursing staff if the patient requires assistance.
• Demonstrates the knowledge and skill necessary to provide the appropriate care to the patient population based on the patients individualized treatment plan as delegated by the RN.
• Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment.
• Provides patient with explanations as necessary but does not counsel or provide opinions.
• Participates in a collaborative identification and reporting of patient safety issues; Assures patient environment safety; Seeks assistance with removal of any potential safety hazard from room and report's findings to Charge Nurse/Primary RN.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
• Depending on unit needs and staffing, may function as a Patient Safety Associate after orientation to the PSA role and completion of job specific competencies.
• May perform additional duties as assigned.

Minimum Qualifications 
Certification - None Required Licensure - None 

Required Experience - None 

Required Education - High School diploma or equivalent

Preferred Qualifications - Healthcare Experience

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. 

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.