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Patient Experience Associate Jobs in Virginia (NOW HIRING)

Inova

Patient Access Associate 2

Fairfax, VA · On-site

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience ... Patient Access Associate 2 Job Responsibilities: * Expresses sincere concern and empathy when ...

Inova

Patient Access Associate 2

Gainesville, VA · On-site

... Associate 2 to join the team. This role will be full-time day shift Monday- Friday, 7:20 a.m.-4:30 ... Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

Inova

Patient Access Associate

Fairfax, VA · On-site

$17.72 - $33.09/hr

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience ... Patient Access Associate 3: The Patient Access Associate 3 provides excellent service by ...

Inova

Patient Access Associates 2

Arlington, VA · On-site

As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence ... Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

Inova

Patient Access Associates 2

Annandale, VA · On-site

As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence ... Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

Inova

Patient Access Associate 1 Primary Care

Sterling, VA · On-site

$17.72 - $28.30/hr

Inova Primary Care - Sterling is looking for a dedicated Patient Access Associate 1 to join the ... Experience : 1 year of customer service or 1 year of experience in a medical setting. (Associates ...

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Patient Experience Associate information

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
What are the most commonly searched types of Patient Experience jobs in Virginia? The most popular types of Patient Experience jobs in Virginia are:
What are popular job titles related to Patient Experience Associate jobs in Virginia? For Patient Experience Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Patient Experience Associate jobs in Virginia look for? The top searched job categories for Patient Experience Associate jobs in Virginia are:
What cities in Virginia are hiring for Patient Experience Associate jobs? Cities in Virginia with the most Patient Experience Associate job openings:
Patient Experience Associate jobs near you

Front Desk Patient Experience Lead

Atlantic Vision Partners

Norfolk, VA • On-site

$13.75 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Type
Full-time
Description
Who We Are
At AVP• SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.
Our Mission
To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.
Why Join Us?
• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day
About the Role
The Patient Experience Lead is responsible for overseeing front desk operations in the ophthalmology practice, ensuring a seamless and exceptional patient experience. This person leads by example and serves as the primary point of contact for the front desk staff, providing guidance, training, and support while working closely with the Practice or Clinical Manager to optimize efficiency and service quality. The Patient Experience Lead plays a critical role in fostering a patient-centric culture and ensuring operational excellence at the front desk.
What You'll Do
  • Advanced Patient Care Coordination
  • Leads and mentors the Patient Experience Coordinator I and II team members by example.
  • Ensures smooth and efficient front desk operations, including patient check-in/check-out, scheduling, and insurance verification.
  • Assists in the development and implementation of front desk policies and procedures to enhance workflow and patient satisfaction.
  • Acts as the primary point of escalation for front desk issues, efficiently resolving patient concerns and operational challenges.
  • Collaborates with the Practice Manager to identify areas for improvement and implement best practices.
  • Monitors front desk performance metrics, ensuring adherence to key performance indicators (KPIs) such as wait times, patient satisfaction, and schedule utilization.
  • Maintains strong knowledge of insurance policies, prior authorizations, and payment collections to assist in patient education and front desk support.
  • Ensures compliance with HIPAA, OSHA, and company policies to maintain a safe and confidential environment.
  • Coordinates staffing and shift coverage to ensure front desk operations run smoothly.
  • Acts as a liaison between front desk staff and management, effectively communicating updates, concerns, and process improvements.
  • Demonstrates intricate knowledge of all front desk duties.
  • Addresses and resolves complex patient concerns or complaints, working directly with patients and medical staff to find solutions that align with company policies and patient needs.
  • Leads the efforts to ensure patients receive clear and thorough explanations of their care plans, procedures, and post-care instructions, acting as their advocate throughout their journey.
  • Assists in providing exceptional care by ensuring timely and accurate appointment scheduling, ensuring patients are well-informed about their visit times, and any needed documentation for their appointments (ex: insurance cards, copays, existing patient balances, etc.)
  • Ensures smooth patient registration by performing all needed pre-registration tasks.
  • Accurately collects and verifies patient information during check-in, ensuring that all forms, insurance details, and personal data are completed correctly and securely.
  • Ensures 20/20 Patient Experience by:
  • Anticipating patient's registration and billing needs,
  • Anticipating patient's needs, such as water, snacks, etc.
  • Providing consistent customer care

Other Responsibilities
  • Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations.
  • Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices.
  • Strong attention to detail, ensuring accurate record-keeping and documentation.
  • Participate in all required trainings and employee engagement activities.
  • Proficient with Microsoft Office Suite or related software
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.

Requirements
What You'll Bring
  • Metrics and Certifications to Qualify for Advancement to Tier II:
  • At least 1 year as a front desk teammate at SEEMS or 2 years of experience at an external company with relevant experience.
  • One of the following may be obtained in leu of experience: Certified Healthcare Access Associate (CHAA) or Certified Patient Service Specialist (CPSS). Certification must be passed on to the local management team.
  • Completion of at least 10 qualifying SEEMS Advancement Credits every 24 months.
  • Demonstrate a comprehensive knowledge of all daily front desk duties. This must be signed off by your regional Training and Development Leader. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
  • Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.??
  • Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
  • Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
  • Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
  • Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how this will impact your future growth in the company.?
  • Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication.
  • Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
  • Analytical mind- capable of out-of-the-box thinking to solve problems.
  • Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
  • Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
  • Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
  • Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
  • Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
  • Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
  • Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
  • Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

OWNERSHIP SKILLS:
  • Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.??
  • Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.?
  • Pride in one's work by asking questions when needed, providing feedback, and completed job tasks in a timely manner.?
  • Aligning job responsibilities and projects with the company's goal and mission.?
  • Pro-active measures in daily work that anticipates problems and develops solutions.?
  • Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.?
  • Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback.?
  • Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
  • Offer solutions to problems rather than presenting issues.
  • Ask for constructive feedback regarding job performance.???
  • Share responsibility for actively maintaining "workload items" for clinical and support buckets.

Compensation
Pay Range: $18hr-$23hr
Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.
Benefits May Include:
  • Medical, Dental & Vision Insurance
  • 401(k)
  • Paid Time Off & Holidays
  • Life & Disability Insurance
  • Tuition Reimbursement
  • Continuing Education Support
  • Certification Sponsorship
  • Employee Eyewear Discounts
  • Referral Bonus Opportunities

Ready to Join Our Team?
If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.
Additional Information:
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.
  • Ability to remain stationary for extended periods
  • Frequent use of hands, fingers, and computer equipment
  • Ability to communicate effectively with patients and team members
  • Ability to occasionally lift, carry, push, or pull up to [XX] pounds

Compliance Requirements
  • Annual compliance training is required.
  • Compliance with HIPAA, OSHA, and company policies is required.
  • Background screening may be required based on position.
  • Drug screening may be required based on position and location.

Equal Employment Opportunity
AVP• SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.

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