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Patient Engagement Remote Jobs in Indiana (NOW HIRING)

Bristol-Myers Squibb

Expand engagement beyond CAR T centers by actively developing networks to support the patient ... For field-based and remote-by-design roles the ability to physically travel to visit customers ...

True Rx Management Services.

Dietitian

Washington, IN · Remote

... Remote What You'll Do: * One-on-One Counseling: Provide extensive nutritional and lifestyle ... Significant experience in patient education and engagement. * Willing to Travel: Travel as required.

visionworks

$11.86 - $16.01/hr

Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...

visionworks

$11.86 - $16.01/hr

Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...

Sagility

$20/hr

... patient experience through service offerings for clinical, case management, member engagement ... This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment ...

Sagility LLC

$20/hr

... patient experience through service offerings for clinical, case management, member engagement ... This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment ...

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Patient Engagement Remote information

What is a patient engagement remote?

A Patient Engagement Remote job involves working from a location outside of a traditional healthcare setting to support and communicate with patients. These professionals help patients understand their care plans, schedule appointments, provide reminders, and answer questions about services or treatments. The goal is to improve patient satisfaction, adherence to treatment, and overall health outcomes. Patient engagement representatives often use phone, email, or online platforms to connect with patients and ensure they receive the support they need remotely.

What are the key skills and qualifications needed to thrive as a patient engagement remote specialist?

Success as a Patient Engagement Remote Specialist requires strong communication abilities, customer service experience, and a background in healthcare or a related field. Familiarity with customer relationship management (CRM) software, telehealth platforms, and HIPAA compliance is typically necessary. Exceptional interpersonal skills, empathy, and problem-solving abilities help build trust and rapport with patients remotely. These competencies ensure patients feel supported and engaged, leading to better health outcomes and organizational efficiency.

What are some typical challenges faced by patient engagement remote professionals, and how can they be addressed?

Patient Engagement Remote professionals often navigate challenges such as building rapport with patients virtually, ensuring clear communication despite not being face-to-face, and managing varying patient schedules across time zones. To overcome these, leveraging effective digital communication tools, maintaining regular follow-ups, and developing strong listening skills are key. Additionally, collaborating closely with clinical teams and staying organized with documentation helps ensure seamless patient experiences and continuity of care.

What is the difference between Patient Engagement Remote vs Patient Support Specialist?

AspectPatient Engagement RemotePatient Support Specialist
Required CredentialsHealthcare knowledge, communication skills, sometimes certifications in patient educationCustomer service experience, healthcare knowledge often preferred
Work EnvironmentRemote, telehealth platforms, healthcare organizationsCall centers, healthcare facilities, remote options increasingly common
Employer & Industry UsageHospitals, clinics, telehealth companiesInsurance companies, healthcare providers, pharmacies
Common Search & Comparison IntentUnderstanding remote patient engagement roles and responsibilitiesProviding patient support and assistance in healthcare settings

Patient Engagement Remote roles focus on remotely coordinating and improving patient involvement in their healthcare through digital tools and communication. Patient Support Specialists typically assist patients directly, often via phone or in-person, providing guidance and resolving issues. While both roles require healthcare knowledge and strong communication skills, Patient Engagement Remote positions emphasize remote coordination, whereas Patient Support Specialists focus on direct patient interaction.

What are the most commonly searched types of Patient Engagement jobs in Indiana?

The most popular types of Patient Engagement jobs in Indiana are:

What are popular job titles related to Patient Engagement Remote jobs in Indiana?

For Patient Engagement Remote jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Engagement Remote jobs in Indiana look for?

The top searched job categories for Patient Engagement Remote jobs in Indiana are:

What cities in Indiana are hiring for Patient Engagement Remote jobs?

Cities in Indiana with the most Patient Engagement Remote job openings:

Patient Engagement Remote jobs near you

Access & Reimbursement Manager - Allergy - Louisville, KY/ Indianapolis, IN

Novartis

Indianapolis, IN • Remote

$138K - $257K/yr

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Novartis rating

7.8

Company rating: 7.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

50th of 86 rated pharmaceutical

Job description

Job Description Summary

#LI-Remote
The Access & Reimbursement Manager, Louisville, Kentucky geography. This is a remote & field-based role that covers the following, but not limited to: Louisville, Kentucky, Lexington, Kentucky, and Indianapolis, Indiana. Associate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory.
ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. Additionally, the ARM will continually need to demonstrate a keen ability to problem solve, analyze access and reimbursement issues and opportunities, and proactively communicate changes in the healthcare landscape.
ARM will partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors. ARM will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third-party affiliates).


Job Description

Key Responsibilities:

  • Interactwithinassigned accountsto support patient access within theirtherapeutic area product(s)providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration ofthose programsinto office processes and workflows.

  • Ability to analyze problems and offer solutions. Understand specifics and support questions associated with payer policies (e.g.,utilizationmanagement, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims). Analyze account reimbursement issues & opportunities (as needed).Identifiestrends at a local,regionaland national level andpartnerwith purpose internally and externally to support patient pull-through.

  • Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, andappropriate officestaff education.Review patient-specific information in cases where the site has specifically requestedassistanceand patient health information is available in resolving any issues or coverage challenges.

  • Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.

  • Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).

MinimumRequirements:

Education: Bachelor's Degree required. Business and/or biological science education preferred. Advanced degree preferred.

Minimum three to five years' experience in public or private third-party Reimbursement arena or pharmaceutical industry in managed care, clinical support, or sales.

Experience with specialty pharmacy productsacquiredthrough Specialty Pharmacy networks or specialty distributors (buy and bill).

Experience with coding,billingand office support programs.

Prior account management experience or prior experience with complex accounts (Payer landscape, high patient volume, large systems).

Knowledge of Managed Care, Government, and Federal payer sectors, as well as Integrated Delivery Network/Integrated Health Systems.

Ability tooperateas a "team player" in collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.

Candidate mustresidewithin territory, or within a reasonable daily commuting distance of 60 miles from the territory border.Abilityto travel 60-80% over a broad geography isrequired, with the ability to drive and/or fly within the territory.Musthave a valid driver's license.

Preferred Qualification

Experience working within Buy and Bill environments, including reimbursement and access support for provider-administered therapies.

Novartis Compensation Summary:

The salary for this position is expected to range between $138,600,and $257,400per year.

The final salary offered isdeterminedbased on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health,lifeand disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days,holidaysand other leaves.

Driving is an Essential Function of this Role:Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricteddriver'slicense to be qualified for this role. The company provides reasonableaccommodationsfor otherwise qualified individuals with medical restrictions ifan accommodationcan be provided withouteliminatingthe essential function of driving.

COVID-19 Vaccine Policy (customer-facing roles only):While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may notbe applicableto employees working in certainjurisdictions. Please send accommodation requests toEh.occupationalhealth@novartis.com

For Field Roles with a Dedicated Training Period:

The individual hired for this role will berequiredto successfully complete certaininitialtraining, including home study, eight (8) or fewer hours perdayand forty (40) or fewer hours per week.


EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.


Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.


Salary Range

$138,600.00 - $257,400.00


Skills Desired

Accountability, Commercial Excellence, Customer Engagement, Key Account Management, Market Development, Professional Ethics, Revenue Growth, Team Collaboration, Value Propositions

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