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Patient Customer Service Jobs (NOW HIRING)

R1

$16 - $21.10/hr

Here's what you can expect working in Patient Registration (Customer Service): * Working on computers and answering phones to intake information in a busy environment. You'll work across multiple ...

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Patient Customer Service information

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$13

$19

$26

How much do patient customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for patient customer service in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Patient Customer Service role, and how can they be managed effectively?

Professionals in Patient Customer Service often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and coordinating information between healthcare providers and patients. Navigating these situations requires empathy, strong communication skills, and the ability to remain calm under pressure. Many organizations provide training on conflict resolution and privacy regulations (like HIPAA) to help employees manage these challenges effectively and deliver a positive experience for patients.

What is a Patient Customer Service representative?

A Patient Customer Service representative is a professional who assists patients with inquiries related to billing, appointments, insurance, and general healthcare services. They serve as a liaison between patients and the medical facility, helping to resolve concerns, explain procedures, and ensure a positive patient experience. Their role requires strong communication, empathy, and problem-solving skills to address patient needs efficiently and compassionately.

What are the key skills and qualifications needed to thrive as a Patient Customer Service Representative, and why are they important?

To excel as a Patient Customer Service Representative, you need strong communication skills, knowledge of healthcare procedures, and familiarity with patient privacy regulations, often supported by a high school diploma or equivalent. Experience with healthcare management systems, electronic health records (EHR), and billing software is typically required. Outstanding interpersonal skills, empathy, patience, and problem-solving abilities help you effectively address patient concerns and build trust. These skills are crucial for ensuring positive patient experiences, accurate information handling, and smooth operations within healthcare environments.

What is the difference between Patient Customer Service vs Medical Receptionist?

AspectPatient Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentHealthcare settings, patient interactionsMedical offices, clinics, hospitals
Employer & IndustryHospitals, clinics, healthcare providersMedical practices, outpatient clinics
Search & Comparison IntentCustomer service roles in healthcareAdministrative roles in medical settings

Patient Customer Service focuses on assisting patients with inquiries, scheduling, and providing a positive experience, emphasizing customer service skills. Medical Receptionists handle administrative tasks like check-ins, appointment scheduling, and record management, requiring more clerical skills. While both roles work in healthcare environments, Patient Customer Service emphasizes patient interaction, whereas Medical Receptionists focus on administrative duties.

More about Patient Customer Service jobs
What cities are hiring for Patient Customer Service jobs? Cities with the most Patient Customer Service job openings:
What states have the most Patient Customer Service jobs? States with the most job openings for Patient Customer Service jobs include:
Patient Customer Service jobs near you
Infographic showing various Patient Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 86% Full Time, 9% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Part Time Patient Customer Service Representative

Part Time Patient Customer Service Representative

R1

Waco, TX

$15.91 - $20.66/hr

Part-time

Posted 24 days ago

R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

123rd of 138 rated financial services

Job description

Location: Ascension Providence Health Center

Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available

Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll:

  • Help patients navigate the registration process
  • Answer questions with confidence, clarity, and compassion
  • Gather accurate information quickly in a fast-paced environment
  • Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

Why You'll Love This Job

Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You'll move between computer screens, phone calls, and inperson interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

What You'll Do Day-to-Day

  • Work across multiple computer systems to register patients efficiently
  • Answer phones and gather information quickly and accurately
  • Assist patients who may be ill, anxious, or confused
  • Navigate diverse insurance plans and coverage details (with training!)
  • Adapt to interruptions from clinical teams during urgent care situations
  • Build rapport and ease patient concerns in real time

This isn't a sit-back-and-relax desk job-you'll be on your feet, thinking fast, and making a real impact.

Requirements

  • High School Diploma or GED
  • Strong customer service experience
  • Ability to pass background check, drug test, and meet vaccination requirements

Preferred

  • Medical or healthcare experience (but not required!)

Your Healthcare Career Starts Here

If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. Apply today!

For this US-based position, the base pay range is $15.91 - $20.66 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

Social media

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