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Patient Coordinator Jobs in Decatur, IL (NOW HIRING)

Memorial Health

PATIENT ACCESS ASSOCIATE I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Coordinate security efforts for LMH through monitoring of security cameras and coordination of ... Enters patient information into department whiteboards for tracking purposes. * Monitors the ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Coordinate security efforts for LMH through monitoring of security cameras and coordination of ... Enters patient information into department whiteboards for tracking purposes. * Monitors the ...

AthletiCo

Front Office Coordinator - Decatur, IL

Decatur, IL · On-site

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Experience Coordinator At Athletico, we believe in the power of support - because a little help can lead to extraordinary achievements. Physical therapy isn't just about recovery; it's about ...

Athletico

Front Office Coordinator - Decatur, IL

Decatur, IL

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance ...

Memorial Health

Patient Access Team Lead

Decatur, IL · On-site

$18.34 - $28.42/hr

The team leader is responsible for the guidance and coordination of needs of their respective area ... Minimum of 1 year experience within the Patient Access department or previous supervisory ...

ZOLL LifeVest

Patient Service Representative

Decatur, IL · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

Memorial Health

Patient Access Team Lead

Decatur, IL · On-site

$18.34 - $28.42/hr

Overview The team leader is responsible for the guidance and coordination of needs of their ... Minimum of 1 year experience within the Patient Access department or previous supervisory ...

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All JobsPatient JobsPatient Coordinator JobsPatient Coordinator Jobs in Decatur, IL

Patient Coordinator information

See Decatur, IL salary details

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How much do patient coordinator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient coordinator in Decatur, IL is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.20 per hour, depending on experience, location, and employer.

What does a patient coordinator do?

A Patient Coordinator is a healthcare professional responsible for managing and streamlining communication between patients and medical staff. Their duties often include scheduling appointments, verifying patient information, explaining treatment procedures, and ensuring patients understand their care plans. They act as a liaison to improve the patient experience and help maintain efficient administrative operations within healthcare facilities. Patient Coordinators play a vital role in supporting both patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a patient coordinator, and why are they important?

To thrive as a Patient Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration, often supported by an associate degree or relevant certification. Familiarity with electronic health records (EHR) systems, scheduling software, and insurance verification tools is typically required. Excellent interpersonal skills, empathy, and the ability to multitask help Patient Coordinators effectively support patients and collaborate with medical staff. These skills are vital for ensuring smooth patient flow, accurate information management, and a positive experience within healthcare facilities.

How does a patient coordinator typically collaborate with medical staff and patients to ensure smooth appointment scheduling and follow-up care?

Patient Coordinators serve as a critical liaison between patients and medical staff, ensuring efficient appointment scheduling, clear communication, and timely follow-up care. They often coordinate with doctors, nurses, and administrative teams to verify patient information, relay important instructions, and address any scheduling conflicts. This role requires strong organizational and interpersonal skills, as Patient Coordinators must balance patient needs with clinic availability, proactively resolve issues, and support a positive patient experience throughout the care process.

What is the difference between Patient Coordinator vs Medical Assistant?

AspectPatient CoordinatorMedical Assistant
Required CredentialsHigh school diploma, some roles may require certificationHigh school diploma, certification often preferred
Work EnvironmentMedical offices, clinics, hospitals, primarily administrativeClinics, hospitals, assisting with patient care and procedures
Employer & Industry UsageHealthcare facilities, outpatient clinics, specialty practicesHospitals, clinics, physician offices
Common Search & ComparisonPatient Coordinator vs Medical Assistant

While both roles work in healthcare settings, Patient Coordinators focus on scheduling, patient communication, and administrative tasks, whereas Medical Assistants handle clinical duties and direct patient care. Understanding these differences helps in choosing the right career path or job search focus.

Is a patient coordinator the same as a receptionist?

A patient coordinator is a role that involves managing patient appointments, coordinating care, and communicating with patients and healthcare providers. A receptionist primarily handles front-desk duties such as greeting patients, scheduling appointments, and answering phones. While there is some overlap in administrative tasks, they are distinct roles with different responsibilities.

What do I need to be a patient coordinator?

To become a patient coordinator, you typically need a high school diploma or equivalent, strong communication and organizational skills, and experience in healthcare or customer service. Some positions may require knowledge of medical terminology or familiarity with electronic health records (EHR) systems. Certification is not always required but can enhance job prospects.

What is the work of a patient coordinator?

A patient coordinator manages patient appointments, communicates with patients and healthcare providers, and ensures patients receive proper care and information. They often handle scheduling, insurance verification, and patient records, requiring strong organizational and communication skills.
More about Patient Coordinator jobs

What are the most commonly searched types of Patient jobs in Decatur, IL?

The most popular types of Patient jobs in Decatur, IL are:

What job categories do people searching Patient Coordinator jobs in Decatur, IL look for?

The top searched job categories for Patient Coordinator jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Patient Coordinator jobs?

Cities near Decatur, IL with the most Patient Coordinator job openings:

Patient Coordinator jobs near you
Infographic showing various Patient Coordinator job openings in Decatur, IL as of August 2026, with employment types broken down into 4% As Needed, 70% Full Time, 18% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,621 per year, or $18.6 per hour.

PATIENT ACCESS ASSOCIATE I

Memorial Health

Lincoln, IL • On-site

$16.50 - $24.82/hr

Full-time

Posted 14 days ago

Memorial Health rating

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

414th of 888 rated healthcare providers

Job description

Min
USD $16.50/Hr.
Max
USD $24.82/Hr.
Overview
Our Patient Access Associate will assist in providing access to services provided at the hospital and/or other service area. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement.
This position is primarily responsible for the pre-registration and registration of patients at Lincoln Memorial Hospital.
This position is primarily responsible for the registration information of the patient visit, obtaining patient demographics, third party information with a high degree of accuracy, and may perform financial collections.
Other key roles include serving as the switchboard for the hospital and dispatchers for all emergent situations.
Serve as a liaison between ancillary departments and other Patient Access Services areas.
Qualifications
High School Graduate or GED equivalent preferred.
Experience:
  • 2 years of customer service experience preferred.

Medical terminology, medical office, registration or billing experience strongly preferred.
Other Knowledge/Skills/Abilities:
  • Outstanding interpersonal and customer relation skills required. Must demonstrate ability to work successfully with internal and external customers.
  • Excellent computer skills, critical thinking and multitasking skills required.
  • Must be flexible, organized and able to function well in stressful situations.
  • Must demonstrate detail orientation, critical thinking, and problem solving ability.
  • Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
  • Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
  • Ability to effectively manage competing priorities and work independently in a rapidly changing environment.

Familiarity with state and federal regulations, insurance requirements/guidelines, and hospital, department and Joint Commission policies and procedures must be obtained within 1 year of hire and maintained throughout employment.
Responsibilities
  • Responsible for completing all steps of pre-registration/registration including patient interview, collecting insurance information, obtaining picture identification and signatures for consents, providing Advance Directive information and distributing required patient information.
  • Coordinate accurate patient data collection to verify insurance eligibility and determine financial obligation, which may include collection of copayments.
  • Act as the communication hub for the hospital and demonstrate ability to function well in stressful situations. Monitor alarms and weather information. Call and process all codes as needed, and provide ongoing communication support during all code and disaster situations according to policies and procedures.
  • Dispatch calls to all call staff including: Administrator on Call, nurse managers, house supervisors, surgery staff, respiratory therapy, and Plant Operations. Maintain records of current on call staff. Answer incoming calls to main hospital switchboard.
  • Answer incoming calls for emergency line (56700) and process timely and correctly.
  • Answer Stat Code and Rapid Response calls and process timely and correctly.
  • Demonstrates an ability to be flexible, willing to work alternative shifts and cover call-ins as needed. May be required to work night or weekend shifts.
  • Ensures compliance with all applicable HIPAA, Joint Commission, CDC, LMH, and state and federal statues, providing required associated literature to patients at all PAS access points.
  • Coordinate security efforts for LMH through monitoring of security cameras and coordination of necessary actions with Plant Operations and/or police as needed, according to policy and procedure. Check in and log visitors entering the building after normal business hours.
  • Responsible for patient flow in the ED, Diagnostic Center, Acute Care Unit, Obstetrics, and Special Procedures Area. Enters patient information into department whiteboards for tracking purposes.
  • Monitors the patient volumes and flow throughout the day, adjusting Patient Access staff as needed. Work with staff and leaders in other areas in order to coordinate timely patient flow and services.
  • Coordinate admission and patient placement in collaboration with the Case Management Team, Nursing Leadership, and Environmental services. Consult with other departments to provide for an interdisciplinary approach to patient's needs.
  • Conducts daily audits of accounts for quality assurance and performs necessary action to correct patient accounts. Distributes corrections as appropriate.
  • Conduct insurance verification tasks, including referrals and authorization for elective and emergent patients. Check eligibility for Medicare, Medicaid, private insurance, etc.
  • Demonstrates ability to be organized and perform daily tasks including reporting and closeout duties. Verify census information and patient data at the end of each day to ensure accurate patient accounts.
  • Monitor the patient safe, recording and securing patient valuables as needed.
  • Maintain petty cash and service recovery funds. Perform daily closing duties associated with the cash drawer.
  • Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences.
  • Greet visitors and patients; answer patient questions (via telephone/ in person) and provide directional information as requested. Contribute to the positive customer relations and work to address any issues that arise when patients are present in order to maintain the positive experience.

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