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Patient Concierge Jobs in Virginia (NOW HIRING)

Langer Recruiting, LLC

Care Concierge

Richmond, VA · On-site

$15.25 - $19.75/hr

The Care Concierge / RN works with their medical provider, the patients and their family members ... Recording patient information and data in the EMR * Manage EMR inbox needs * Return patient calls ...

Solera Senior Living, LLC

Concierge

Williamsburg, VA · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

) Be the Heart of Our Community - Concierge at Edgeworth Park Love making a difference in the lives ... Friendly, courteous, patient, and able to stay calm under pressure * Compassion and genuine care ...

Edgeworth Park at New Town

Concierge

Williamsburg, VA

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Be the Heart of Our Community - Concierge at Edgeworth Park Love making a difference in the lives ... Friendly, courteous, patient, and able to stay calm under pressure * Compassion and genuine care ...

Sentara Healthcare

Patient Service Coordinator

Norfolk, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Dedicated Care Cente r - Internal Medicine - Concierge Practice is now hiring a full-time Patient Service Coordinator in Norfolk, VA! Hours Monday - Friday, dayshift. Overview What makes the ...

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Patient Concierge information

See Virginia salary details

$10

$17

$25

How much do patient concierge jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient concierge in Virginia is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.09 per hour, depending on experience, location, and employer.

What is a patient concierge?

Patient Concierges are healthcare professionals who assist patients throughout their medical experience, offering personalized support and guidance. They help with scheduling appointments, explaining procedures, answering questions, and addressing concerns to ensure a smooth and comfortable visit. Patient Concierges often act as liaisons between patients, families, and healthcare providers, aiming to enhance the overall patient experience and satisfaction. Their role is especially valuable in hospitals, clinics, and specialty care centers where navigating the healthcare system can be overwhelming.

How does a patient concierge typically collaborate with medical staff to enhance patient experience?

A Patient Concierge works closely with doctors, nurses, and administrative teams to ensure patients receive timely information, smooth coordination of appointments, and personalized support throughout their care journey. They often act as a bridge between patients and clinical staff, relaying patient concerns, clarifying instructions, and arranging accommodations as needed. This collaboration helps streamline communication, reduce stress for patients, and improve overall satisfaction with the healthcare facility.

What are the key skills and qualifications needed to thrive as a patient concierge, and why are they important?

To thrive as a Patient Concierge, you need excellent customer service skills, thorough knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, appointment scheduling software, and patient management platforms is important. Outstanding communication, empathy, and problem-solving abilities help build trust and ensure a positive patient experience. These skills are crucial for efficiently guiding patients, addressing their concerns, and supporting a welcoming healthcare environment.

What is the difference between Patient Concierge vs Medical Assistant?

AspectPatient ConciergeMedical Assistant
Required CredentialsHigh school diploma; customer service experiencePost-secondary education; certification often preferred
Work EnvironmentHospitals, clinics, outpatient centers focusing on patient experienceClinics, hospitals, medical offices performing clinical and administrative tasks
Employer & Industry UsageHealthcare facilities emphasizing patient satisfactionMedical practices and hospitals supporting clinical workflows
Common Search & Comparison IntentUnderstanding patient support rolesClinical support roles in healthcare

While both roles serve in healthcare settings, a Patient Concierge primarily focuses on enhancing patient experience and administrative support, whereas a Medical Assistant handles clinical tasks and patient care procedures. They work collaboratively but have distinct responsibilities and required credentials.

What qualifications does a patient concierge need?

A patient concierge typically needs excellent communication and customer service skills, along with a high school diploma or equivalent. Some roles may require experience in healthcare, hospitality, or administrative work, and familiarity with electronic health records (EHR) systems can be beneficial.

What are the most commonly searched types of Patient Concierge jobs in Virginia?

The most popular types of Patient Concierge jobs in Virginia are:

What are popular job titles related to Patient Concierge jobs in Virginia?

For Patient Concierge jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Patient Concierge jobs in Virginia look for?

The top searched job categories for Patient Concierge jobs in Virginia are:

Patient Concierge jobs near you
Infographic showing various Patient Concierge job openings in Virginia as of August 2026, with employment types broken down into 3% As Needed, 65% Full Time, 25% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,365 per year, or $18 per hour.

Patient Concierge Representative - Children's Pavilion - Days

Virginia Commonwealth University Health Systems

Richmond, VA • On-site

$15.25 - $19.75/hr

Other

Posted 4 days ago

Job description

The Patient Concierge Representative coordinates and schedule appointments and be a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include the following:
Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation.
Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required.
Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients.
Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect.
Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed.

Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting
Strong customer service skills and patient/customer centered focus in positive manner in all situations
Experience PREFERRED:
Three (3) years' work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology
Education/training REQUIRED:
High school graduate or equivalent
Education/training PREFERRED:
Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field
Independent action(s) required:
Performs daily activities with minimal supervision.
Functions in a self-directed manner to accomplish routine activities.
Notifies management, immediately, of issues involving violation of VCUHS policies or procedures.
Supervisory responsibilities (if applicable): N/A
Additional position requirements: N/A
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting 50-100 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

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