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Patient Ambassador Jobs (NOW HIRING)

Sodexo

Patient Ambassador

Hershey, PA · On-site

$18.22/hr

Patient Ambassador Location: PENN STATE MILTON S. HERSHEY MEDICAL CENTER - 96020001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during ...

Sodexo

Patient Ambassador

Pocatello, ID · On-site

$15.35/hr

Patient Ambassador Location: PORTNEUF MEDICAL CENTER - 10360001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Sodexo

Patient Ambassador

Pocatello, ID

$15.35/hr

Patient Ambassador Location: PORTNEUF MEDICAL CENTER - 10360001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Sodexo

Patient Ambassador

Hershey, PA · On-site

$18.22/hr

Patient Ambassador Location: PENN STATE MILTON S. HERSHEY MEDICAL CENTER - 96020001 Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the ...

Sodexo

Patient Ambassador

Camp Hill, PA · On-site

$19 - $20/hr

Patient Ambassador Location: HOLY SPIRIT MEDICAL CENTER - 54302001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview ...

Sodexo

Patient Ambassador

Panama City, FL · On-site

$16/hr

Patient Ambassador Location: GULF COAST MEDICAL CENTER - 57775001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview ...

New

Sodexo

Patient Ambassador

Olathe, KS · On-site

$18.57 - $22.19/hr

Patient Ambassador Location: OLATHE MEDICAL CENTER - 15142001 Workdays/shifts : Weekdays - morning shifts. More details will be provided during the interview process. Employment Type: Full-time Pay ...

Sodexo

Patient Ambassador

Oklahoma City, OK · On-site

$16.47 - $17.21/hr

Patient Ambassador Location: OKLAHOMA CHILDRENS HOSPITAL AT OU HEALTH - 23210001 Workdays/shifts : Mornings and afternoon/evenings - varying days, and rotating weekends. More details will be provided ...

Sodexo

Patient Ambassador

Pocatello, ID · On-site

$15.35/hr

Patient Ambassador Location: PORTNEUF MEDICAL CENTER - 10360001 Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Sodexo

Patient Ambassador

Panama City, FL · On-site

$16/hr

Patient Ambassador Location: GULF COAST MEDICAL CENTER - 57775001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview ...

New

Sodexo

Patient Ambassador

Hershey, PA

$18.22/hr

Patient Ambassador Location: PENN STATE MILTON S. HERSHEY MEDICAL CENTER - 96020001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during ...

Sodexo

Patient Ambassador

Olathe, KS · On-site

$18.57 - $22.19/hr

Patient Ambassador Location: OLATHE MEDICAL CENTER - 15142001 Workdays/shifts : Weekdays - morning shifts. More details will be provided during the interview process. Employment Type: Full-time Pay ...

Sodexo

Patient Ambassador

Valencia, CA · On-site

$23/hr

Patient Ambassador Location: HENRY MAYO NEWHALL HOSPITAL - 51511001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview ...

Sodexo

Patient Ambassador

Panama City, FL · On-site

$16/hr

Patient Ambassador Location: GULF COAST MEDICAL CENTER - 57775001 Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

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Patient Ambassador information

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How much do patient ambassador jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for patient ambassador in the United States is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.47 per hour, depending on experience, location, and employer.

What is a patient ambassador?

A patient ambassador provides personal care for patients in a hospital. Their job duties involve providing hospital information; giving emotional support, particularly on behalf of children; and relaying any issues to nurses or other medical staff. Their duties do not include providing medical care. This position can lead to a career in healthcare, as you gain valuable experience working with hospital patients. Qualifications often include strong communication skills and experience working with children.

How does a patient ambassador typically collaborate with clinical staff to improve patient experience?

Patient Ambassadors work closely with nurses, doctors, and administrative staff to ensure patients feel heard, supported, and informed throughout their healthcare journey. They often act as liaisons, relaying patient feedback to clinical teams and helping to resolve concerns in real-time. This role requires strong communication and interpersonal skills, as Patient Ambassadors must build trust with both patients and staff while advocating for service improvements. Collaboration may involve attending interdisciplinary meetings, assisting with patient education, and supporting hospital initiatives focused on patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient ambassador, and why are they important?

To thrive as a Patient Ambassador, you need strong interpersonal skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, scheduling software, and customer service platforms is often required. Exceptional communication, empathy, and problem-solving abilities help build trust and resolve patient concerns effectively. These skills are vital for ensuring positive patient experiences and smooth coordination within healthcare environments.

What is the difference between Patient Ambassador vs Patient Navigator?

AspectPatient AmbassadorPatient Navigator
CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; often preferred to have healthcare or social work certifications
Work EnvironmentHospitals, clinics, community events, patient outreach settingsHospitals, clinics, community health programs, patient care coordination
Employer & Industry UsageHealthcare facilities focusing on patient engagement and community outreachHealthcare organizations assisting patients in navigating complex healthcare systems
Common Search & ComparisonPatient Ambassador vs Patient Navigator

While both roles involve patient interaction, a Patient Ambassador primarily focuses on welcoming, educating, and engaging patients to improve their experience. A Patient Navigator, on the other hand, provides more direct assistance in coordinating care, scheduling appointments, and guiding patients through healthcare processes. Both roles are vital in enhancing patient satisfaction and access to care, but they differ in scope and responsibilities.

What does a patient ambassador do?

A patient ambassador serves as a liaison between patients and healthcare providers, helping patients navigate hospital or clinic services, answer questions, and provide support. They often assist with check-in processes, provide information about procedures, and ensure a positive patient experience. Strong communication skills and knowledge of healthcare policies are important for this role.
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What states have the most Patient Ambassador jobs?

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Patient Ambassador jobs near you
Infographic showing various Patient Ambassador job openings in the United States as of September 2026, with employment types broken down into 4% As Needed, 71% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,967 per year, or $17.3 per hour.

Patient Ambassador

Philadelphia, PA • On-site

Good Shepherd Rehabilitation Network
Health Care and Social Assistance • 1 - 5K employees
Learn more about Good Shepherd Rehabilitation Networkexternal

Part-time

Re-posted 9 days ago

Good Shepherd Rehabilitation rating

6.5

Company rating: 6.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

  • JOB SUMMARY
    • The Patient Ambassador is frequently the first impression in the Patient Experience; providing support to patients, families, visitors, and fellow team members. This position is committed to Service Excellence and to working with other departments to enhance the art of healing at Good Shepherd Penn Partners. Responsibilities include assessing, interacting, and taking action for patients, families, visitors, and fellow team members to promote a truly patient centric experience. The Patient Ambassador's goal is to exceed every expectation for every patient/family/team member/visitor every time.
  • ESSENTIAL FUNCTIONS
    • PATIENT/CUSTOMER SERVICE
      • Accountabilities
        • Exceeds the customer service expectations of patients and guests.
        • Greet all patients, families, visitors and fellow team members.
        • Places patients'/guests' needs first and analyzes situations from their point of view.
        • Demonstrates awareness while assessing and anticipating patients'/customers' and fellow team members' needs and acts accordingly.
        • Presents self professionally and demonstrates professional behavior during interactions with others.
        • Is professional in appearance, adheres to a dress code, and promotes the Quality Brand and Professionalism of GSPP.
        • Demonstrates understanding and ownership of how his/her role contributes to achieving the best patient experience possible.
        • Develops collaborative relationships with team members to promote the patient experience.
        • Demonstrates a personalcommitment to ensuring a clean and safe environment. Picks up debris as necessary and notifies appropriate personnel for facilities related repairs and safety concerns.
        • Empowers fellow team members to resolve conflict at lowest level possible.
        • Collaborates with team members to create a work environment with a team approach and shares work schedules to prevent non-coverage of shifts for any period.
        • Promotes the availability of Patient Ambassador Services to all patients and guests any assistance needed.
        • Identifies program needs that would better serve patients and guests and maximize the patient experience.
        • Promotes and thanks patients for choosing GSPP for their health care.
        • Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
        • Uses resources wisely - as if they were one's own.
        • Complies with HIPPA and all other patient confidentiality regulation/polices.
        • Seeks feedback on how to improve performance and results and offers constructive feedback, as well.
        • Applies learning for improved performance and results.
        • Appreciates the difference between effort and achievement and produces results that are important to the patient and the HUP mission, vision, and core values.
        • Grasps the inevitability and challenges of change and adapts tactics accordingly; utilizes learning opportunities to prepare for changing work and methods.
        • Demonstrates a willingness to carry out responsibilities and a positive approach to accomplishing work.
        • Demonstrates the ability to effectively transmit and interpret information with internal and external customers.
        • Demonstrates the ability to empathize with all types of individuals - including those who are ill, in pain, as well as physical or mentally challenged.
        • Displays an outgoing personality and positive enthusiasm.
        • Demonstrates good judgment, communication, and problem solving skills to accurately resolve or triage inquiries and requests while providing timely follow-up on progress.
        • Manage difficult customer service situations and implement service recovery techniques to ensure positive patient relations. Escalate awareness and interventions to appropriate supervisors as needed.
        • Ability to effectively work independently and within a team environment. Promotes an environment of teamwork and achievement of common goals.
        • Flexibility with changes to scheduled hours; may be required to work night and weekend shifts.
        • Transport patients using wheelchairs or provide standing support as needed.
        • Complies with all GSPP policies and procedures.
        • Performs other duties as assigned.
      • Performance Measures (Supervisor evaluation/observation)
        • Communicates verbally and non-verbally, in a professional & timely manner
        • Initiates communication in challenging situations
        • Selects the most appropriate person(s) with whom to communicate
        • Listens actively and attentively to understand what is being communicated by others
        • Demonstrates professionally & technically correct verbal communication
        • Evaluates effectiveness of own communication & modifies communication accordingly
        • Communicates pertinent information to the appropriate person in a timely manner
        • Modifies communication style to effectively handle challenging customer situations
        • Complies with Standards of Appearance policy
        • Completes HIPAA examinations with passing score and attends meetings regarding HIPAA policies
        • Understands and adheres to departmental policies and procedures
        • Demonstrates behaviors that contribute to a positive work environment
        • Treats others with positive regard, dignity, respect & compassion
        • Establishes rapport with patients
        • Accepts responsibility for own actions & takes corrective action when appropriate or advised by Supervisor
        • Demonstrates initiative
        • Adapts to change
        • Accepts constructive feedback with positive outcomes and follows direction from authority
        • Maintains a pleasant disposition at all times even in the most adverse circumstances.
        • Knows process of when and whom to notify (i.e., Supervisor/management) when an issue becomes too complicated to solve independently.
        • Body Language-Consistent and pleasant disposition, eye contact
        • Voice-Consistently demonstrates the ability to communicate clearly, pleasant voice tone, demonstrates understanding and calmness with all patients/customers
        • Communication-Ensures patient/customer understanding and anticipates needs, delivers appropriate information, addresses patient/customer with proper surname
        • Builds rapport and exhibits approachability by being easy to talk to, sensitive to patients'/customers' anxieties and needs, and capable of putting others at ease
        • Uses AIDET model and ends every interaction with "Is there anything I can do for you?"
    • PATIENT/EMPLOYEE SAFETY
      • ACCOUNTABILITIES
        • Participates in Entity and Department wide initiatives for Patient /Employee safety
        • Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position
        • Validation of annual competencies required for the position
    • OPERATIONS
      • Accountabilities and Performance Measures
        • Scheduling Functions
          • Demonstrates working knowledge and accurate use of Penn Cart, SCM, SMS, HBOC, Navicare, and Canopy systems
          • Demonstrates ability to register patients for admission and to communicate with the HUP Admissions / Bed Management Center with accuracy.
          • Demonstrates ability to verify patients' insurance coverage with accuracy
        • Patient Identification
          • Identifies the patient correctly using two identifiers: (Patient's full name or name by which he/she is known in medical documents and patient's date of birth.
          • Verifies correct DOB, address, telephone number, insurance information, and emergency contact information for every new patient
        • Check-in Process
          • Greets patient and visitors and welcomes them to GSPP.
          • Notifies physician and nurse of patient arrivals.
          • Reviews consent forms for patient signatures and applies patient ID band.
          • Reviews admission binder with patient and orients them to the facility.
          • Updates demographic information as needed in appropriate locations.
          • Copies insurance cards, front and back
          • Calls emergency contact person to notify them of the patient arrival to GSPP.
          • Ensures patient is assigned to correct bed location with active ERM account.
        • Daily Rounding
          • Completes daily Service Excellence rounding with patients at the bedside using AIDET model, addressing needs immediately, following up with the patient, family or visitor for resolution and ends each session by asking "is there anything else I can do for you?".
          • Completes daily Service Excellence rounding in the hallways, lobbies, and other public locations available to patients and visitors, addressing needs immediately and following up with them for resolution.
        • Check-out Process
          • Confirms planned patient discharges each day and updates Navicare bed board.
          • Completes the discharge of patients in Navicare when the patients leave the facility.
          • For unscheduled transfers to ED or acute care, contacts the HUP Bed Management Center to coordinate appropriate discharge from ERM system and also coordinates the appropriate reinstatement of the ERM account if the patient returns to GSPP.
          • Initiates room turnover process when patients are discharged.
        • Management of Medical Records
          • Records are filed in a timely manner
          • Medical records request are processed according to department protocol.
          • Ensures unit work stations are prepped for daily activates. Ensures all charts are available.
          • Collaborates with clinical teams to ensure follow up appointments are scheduled appropriately
        • Management of Telephone and Call Bell Systems
          • Monitor, respond, and take action to patient and visitors needs using call bell and telephone systems
          • Delivers standard department greeting when answering the phone and call bell and telephone
          • Takes messages appropriately and checks voicemail
          • Ensures proper use of business phone
          • Closes phone calls with "is there anything else I can do for you?"
        • Attendance/Time Management
          • Rearranges daily schedule with ease to meet operational needs
          • Meets GSPP requirements regarding absences and lateness
          • Appropriate use of downtime
          • Follows time clock policy & procedure
          • Submits and takes accountability for appropriate and timely submission of Time Entry Adjustment documentation
          • Attendance and participation in all departmental meetings (all staff, unit, support staff, update, others)
          • Takes minutes and participates during meetings (offers solutions, provides feedback)
          • Health System ID is worn in accordance to GSPP policy
  • QUALIFICATIONS:
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Education
        • High School Diploma required
        • Associate's Degree preferred
      • Work Experience
        • 1-2 years of previous experience preferred
      • Licenses / Certifications
        • N/A

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