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Patient Access Service Representative Jobs in Michigan

Sanford Health

Patient Access Representative

Marquette, MI

$16.75 - $21.25/hr

In a registration role, the Patient Access Representative greets patients/residents, verifies ... Requires excellent customer service and the ability to empathize with patients and their situations.

Sanford Health

Patient Access Representative

Marquette, MI · On-site

$16.75 - $21.25/hr

In a registration role, the Patient Access Representative greets patients/residents, verifies ... Requires excellent customer service and the ability to empathize with patients and their situations.

Insight

Patient Access Representative

Warren, MI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Patient Access Representative thrives in a fast-paced, team oriented environment with ... Top candidates for this role demonstrate superior customer service skills focusing on patient ...

INSIGHT HEALTH SYSTEMS, INC.

Patient Access Representative

Warren, MI · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Patient Access Representative thrives in a fast-paced, team oriented environment with ... Top candidates for this role demonstrate superior customer service skills focusing on patient ...

McLaren

Patient Access Representative

Mount Pleasant, MI · On-site

$16 - $20.25/hr

Under minimum direction, the Patient Access Representative is accountable to ensure a smooth timely ... Minimum of 2 years of Patient Access, Customer Service or Medical work experience OR Associates ...

McLaren USA

Patient Access Representative

Mount Pleasant, MI · On-site

$16 - $20.25/hr

Under minimum direction, the Patient Access Representative is accountable to ensure a smooth timely ... Minimum of 2 years of Patient Access, Customer Service or Medical work experience OR Associates ...

Insight

Patient Access Representative

Warren, MI

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Patient Access Representative thrives in a fast-paced, team oriented environment with ... Top candidates for this role demonstrate superior customer service skills focusing on patient ...

Trinity Health

Patient Access Representative

Muskegon, MI · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service delivery. Enters patient/guarantor data in patient accounting system; collects patient ... What the Patient Access Representative Will Need * Required: High school diploma. Preferred:

Trinity Health

Patient Access Rep

Livonia, MI · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Representative, Patient Access Department: Emergency Department Location: Trinity Health Oakland ... Provides patient focused customer service within the Emergency Department. Performs outpatient ...

Trinity Health

Representative, Patient Access

Livonia, MI · On-site

$16.92/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Occasional Additional Functions of a Patient Access Rep II Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or ...

Trinityhealth

Representative, Patient Access

Livonia, MI

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Occasional Additional Functions of a Patient Access Rep II Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or ...

Trinity Health

Patient Access Representative

Pontiac, MI · On-site

$17.25 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides patient focused customer service within the Emergency Department. Performs outpatient ... Occasional Additional Functions of a Patient Access Rep II · Performs all aspects of the Patient ...

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient access service representative in Michigan is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access service representative do?

A patient access service representative is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to assist patients and facilitate smooth administrative operations.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in healthcare settings or familiarity with electronic health records and scheduling systems. Certification is not usually required but can enhance job prospects.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are popular job titles related to Patient Access Service Representative jobs in Michigan?

For Patient Access Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Michigan look for?

The top searched job categories for Patient Access Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Patient Access Service Representative jobs?

Cities in Michigan with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,530 per year, or $16.6 per hour.

Patient Access Representative

McLaren Medical Group

Mount Pleasant, MI • On-site

$16 - $20.25/hr

Other

Re-posted 13 days ago

Job description

Patient Access Representative

Under minimum direction, the Patient Access Representative is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required. The Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

  • Completes all assigned tasks and responsibilities of Patient Access Representative accurately and in a timely manner.
  • Responds promptly, professionally and courteously to all customers' needs.
  • Cooperates and communicates effectively with all McLaren Health Care team members.
  • Contributes to continuous quality improvement efforts.
  • Completes complex tasks accurately and timely. May seek guidance and direction from Rep III and Supervisor as needed for complex assignments.
  • Organizes time and prioritizes effectively.
  • Practices cost effective measures.
  • Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
  • Complies with HIPAA regulations and Patient Bill of Rights.
  • Flexes to meet department needs and objectives.
  • Follows all safety and health standards.
  • Answers and screens outside calls, relays calls to the proper Department, transfers and/or holds calls when necessary.
  • Answers and screens in-house requests for pages, outside lines, and to complete calls for patients who may need assistance.
  • Pages doctors and authorized personnel over the overhead paging system as well as encodes pocket pagers, as requested.
  • Informs appropriate personnel of disaster and fire drills and other Hospital function by announcing them over the intercom, as requested according to overhead paging policy.
  • Maintains file of Hospital personnel and Departments by name and extension numbers as well as phone numbers of Hospitals within the area.
  • Receives disaster information, notifies proper personnel and Departments. Signals all clear when appropriate.
  • Directs visitors, salesman, doctors, outpatient, etc., to proper location as needed.
  • Maintains on-call lists.
  • Monitors Hospital entrance at night and notifies appropriate nursing personnel when necessary.
  • Observes strategic locations of Hospital by security cameras and notifies management of discrepancies observed.
  • Acts as the primary contact for Lost and Found items.
  • Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Required:

  • High School Diploma or GED
  • Minimum of 2 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience.
  • Skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

  • Certification in medical billing, coding, or equivalent job specific certification
  • Working knowledge of CPT, HCPCS, and ICD-10
  • Three years' experience in progressively more responsible finance and/or healthcare revenue cycle functions

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