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Patient Access Service Representative Jobs in California

Varite

Patient Access Representative #

Los Angeles, CA · On-site

$18.50 - $23.75/hr

Patient facing registration, point of service collections and financial clearance * Patient Access Representatives are responsible for providing patients with a welcoming experience, while ...

CodeForce

Patient Access Representative

San Diego, CA · On-site

$18.25 - $23.25/hr

... service skills • Ability to type and perform data entry functions • Knowledge of insurance ... Patient Access Representative III secures and provides appropriate information to patient families ...

Trinityhealth

$16.50 - $24.44/hr

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a ...

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How much do patient access service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient access service representative in California is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.87 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are the most commonly searched types of Patient Access Service Representative jobs in California?

The most popular types of Patient Access Service Representative jobs in California are:

What are popular job titles related to Patient Access Service Representative jobs in California?

For Patient Access Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in California look for?

The top searched job categories for Patient Access Service Representative jobs in California are:

What cities in California are hiring for Patient Access Service Representative jobs?

Cities in California with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Patient Access Representative Lead

Stanford Health Care

Palo Alto, CA • On-site

$19.75 - $25.25/hr

Full-time

Medical

Re-posted 6 days ago

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Rotating - 08 Hour (United States of America)
This is a Stanford Health Care job.
A Brief Overview
The Patient Access Services job is responsible for completing patient admissions/registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine and complex customer service inquiries and concerns with immediate escalation to a manager as necessary.
Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR Lead position is intended as an expert-level position for individuals with a diverse background and is a subject matter expert in patient admitting/registration. This position requires an advanced working knowledge of reimbursement requirements of healthcare payers to include understanding in: insurance benefits, worker's compensation, commercial/government payors. It is expected that individuals in this level will sustain the necessary job skills, leadership skills, knowledge, and other qualifications through on-the-job and/or formal training to adhere to the requirements of the Lead Patient Access Services Representative role.
Locations
Stanford Health Care
What you will do
  • Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
  • Applies customer service and health care coverage experience to assist a broad range of clients, patients and families as it relates to admitting/registration activities.
  • Role models and upholds PAS standards at all times and provides constructive feedback to peers as necessary.
  • In addition to handling routine/simple patient escalations and perform service recovery, a lead assists with complex patient admitting/registration, service escalations.
  • Ability to troubleshoot/escalate complex registration workflows.
  • Expert in all Patient Access Services registration workflows.
  • Leads projects of moderate/advanced scope.
  • Leads team meetings, and mentors' peers of all levels.
  • Acts as a liaison between leadership and staff as necessary.
  • Full understanding and ability to speak to departmental goals/metrics, key performance indicators, and other strategic initiatives.
  • Draft and reports key performance indicators and other PAS metrics.
  • Assists the department with system testing for validation of end user functionality of various applications.
  • Performs quality reviews and can provide feedback to staff and manager as appropriate.
  • Provide assistance with reviewing the monthly staffing schedule.
  • Provides assistance with day to day operation coverage needs. Flexibility with covering any areas of operation as necessary.
  • A role model of patient centric care.
  • Takes an active, lead role in Patient Access Services initiatives related to; employee engagement, patient centric customer service, information technology enhancements, and revenue cycle functions.
  • The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including:
  • On-site, Off-site, Financial Counseling and Emergency Department Registration.
  • Consistently demonstrates leadership qualities throughout their career within PAS.
  • Demonstrates trustworthiness, accountability and sound decision making.
  • Coordinates patient care with multiple clinical partners within and outside of Stanford Healthcare.
  • Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center. Communication may consist of telephone correspondence, email, or in person contact.
  • Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
  • Provides excellent customer service to all individuals with whom the employee has contact.
  • The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.

Education Qualifications
  • High school diploma or GED equivalent.

Experience Qualifications
  • Five (5) years of progressively responsible and directly related work experience.

Required Knowledge, Skills and Abilities
  • Language:
  • Bilingual preferred (English and Spanish).
  • Technology & Applications:
  • Demonstrates proficiency as applicable with Epic, insurance websites, POS payment systems, web-based screening tools.
  • Knowledge and understanding of Microsoft applications (Word, Excel, PowerPoint).
  • Industry Knowledge:
  • Strong knowledge of medical terminology, eligibility and enrollment requirements for Medicare, Medi-Cal, Workers' Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
  • Skills/Abilities:
  • Experience resolving patient registration issues.
  • Prior experience speaking and writing effectively to patients and staff at all levels of the organization.
  • Must be able to function in a dynamic environment with excellent critical thinking skills and possess the ability to appropriately handle complexity and stress within the changing needs of the patients, families and the health system.
  • Ability to multi-task with attention to detail.
  • Ability to complete work efficiently and problem solve independently.
  • Ability to work well in a team environment.

Licenses and Certifications
  • None

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $36.66 - $41.30 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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