ZipRecruiter

Log In

1

Patient Access Service Representative Jobs in Santa Rosa, CA

ZOLL LifeVest

Patient Service Representative

Santa Rosa, CA · On-site

$19.25 - $24.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Santa Rosa, CA · On-site

$19.25 - $24.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Santa Rosa, CA · On-site

$19.25 - $24.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Santa Rosa, CA · On-site

$19.25 - $24.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

next page

Showing results 1-20

All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Santa Rosa, CA

Patient Access Service Representative information

See Santa Rosa, CA salary details

$13

$20

$26

How much do patient access service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient access service representative in Santa Rosa, CA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.12 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Santa Rosa, CA?

For Patient Access Service Representative jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Santa Rosa, CA look for?

The top searched job categories for Patient Access Service Representative jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Patient Access Service Representative jobs?

Cities near Santa Rosa, CA with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,314 per year, or $20.8 per hour.

Patient Access Representative

Sonoma Valley Hospital

Sonoma, CA • On-site

$23.43 - $30.47/hr

Other

Re-posted 5 days ago

Job description

Overview
Under the direction of the Patient Access Manager the Patient Access Representative is responsible for interviewing patients or their representatives in order to determine and record all demographic and financial information necessary to accurately and effectively process the registration, billing and payment functions. The Patient Access Representative will perform these services within the context of Sonoma Valley Hospital's mission, goals and objectives.
Responsibilities
Demonstrates excellent customer service continuously, greeting all patients and visitors warmly. Follows-up with customers to ensure no one feels forgotten or lost in the process. Consistently answers the phone with a smile and a friendly hello. Deals with challenging customers without becoming aggressive. Knows when to ask for additional support from team management.
Maintains efficient communications with other hospital departments to facilitate the admission process.
Interviews patient or their representative and obtains complete, accurate, personal demographic and financial information necessary for each admission, always utilizing AIDET when serving customers
Verifies patient financial information to assist in the billing process of the hospital. Corrects insurance errors in a timely manner to ensure quicker billing of claim.
Takes patient payments, assigning correct patient account number to payments. Completes process of entering payment information for reconciliation with Patient Accounting department
Returns all calls on the Pre-Registration voice mail and alerts all lab or x-ray orders that are FAXED or received electronically. Maintains order files according to 1 year policy. Maintains daily work files according to 3 month policy
Receives and returns patient valuables to facilitate admitting and discharge process. Maintains lost and found hospital wide, logging all items and emptying out on a regular basis.
Adheres to established departmental policies, procedures and objectives. Participates in organizational performance improvement program. Follows safety, environmental and infection control standards.
Qualifications
Education: High School Diploma or equivalent.
Experience: Customer Service, Office/Clerical; Previous experience in a hospital/healthcare setting preferred; Bilingual preferred.
Licenses & Certifications: N/A
Required Skills & Knowledge: Must have strong customer service experience. Must have strong knowledge of entering data accurately into computer. Have ability to work in a fast paced environment while maintaining a professional attitude.
Compensation
Actual compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Eligible roles also qualify for a comprehensive benefits package.
Minimum:
USD $23.43
Maximum:
USD $30.47

Apply