ZipRecruiter

Log In

1

Patient Access Representative Jobs in Santa Rosa, CA

Communicare+OLE

Access Representative I - Napa

Napa, CA · On-site

The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Access Representative will maintain a safe ...

CommuniCare+OLE

Access Representative I - Napa

Napa, CA · On-site

The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Access Representative will maintain a safe ...

OLE Health

Access Representative I - Napa

Napa, CA · On-site

$24.21 - $29.59/hr

The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Access Representative will maintain a safe ...

next page

Showing results 1-20

All JobsPatient Access Representative JobsPatient Access Representative Jobs in Santa Rosa, CA

Patient Access Representative information

See Santa Rosa, CA salary details

$13

$20

$26

How much do patient access representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient access representative in Santa Rosa, CA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.12 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can involve managing high-volume workloads and requires attention to detail, but it generally does not require advanced technical skills or extensive experience. Training is often provided on the job, and certifications like the Certified Patient Access Manager (CPAM) can enhance job prospects.
More about Patient Access Representative jobs

What are the most commonly searched types of Patient Access Representative jobs in Santa Rosa, CA?

The most popular types of Patient Access Representative jobs in Santa Rosa, CA are:

What are popular job titles related to Patient Access Representative jobs in Santa Rosa, CA?

For Patient Access Representative jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Patient Access Representative jobs in Santa Rosa, CA look for?

The top searched job categories for Patient Access Representative jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Patient Access Representative jobs?

Cities near Santa Rosa, CA with the most Patient Access Representative job openings:

Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,314 per year, or $20.8 per hour.

Patient Access Representative

Sonoma Valley Hospital

Sonoma, CA • On-site

$23.43 - $30.47/hr

Other

Re-posted 5 days ago

Job description

Overview
Under the direction of the Patient Access Manager the Patient Access Representative is responsible for interviewing patients or their representatives in order to determine and record all demographic and financial information necessary to accurately and effectively process the registration, billing and payment functions. The Patient Access Representative will perform these services within the context of Sonoma Valley Hospital's mission, goals and objectives.
Responsibilities
Demonstrates excellent customer service continuously, greeting all patients and visitors warmly. Follows-up with customers to ensure no one feels forgotten or lost in the process. Consistently answers the phone with a smile and a friendly hello. Deals with challenging customers without becoming aggressive. Knows when to ask for additional support from team management.
Maintains efficient communications with other hospital departments to facilitate the admission process.
Interviews patient or their representative and obtains complete, accurate, personal demographic and financial information necessary for each admission, always utilizing AIDET when serving customers
Verifies patient financial information to assist in the billing process of the hospital. Corrects insurance errors in a timely manner to ensure quicker billing of claim.
Takes patient payments, assigning correct patient account number to payments. Completes process of entering payment information for reconciliation with Patient Accounting department
Returns all calls on the Pre-Registration voice mail and alerts all lab or x-ray orders that are FAXED or received electronically. Maintains order files according to 1 year policy. Maintains daily work files according to 3 month policy
Receives and returns patient valuables to facilitate admitting and discharge process. Maintains lost and found hospital wide, logging all items and emptying out on a regular basis.
Adheres to established departmental policies, procedures and objectives. Participates in organizational performance improvement program. Follows safety, environmental and infection control standards.
Qualifications
Education: High School Diploma or equivalent.
Experience: Customer Service, Office/Clerical; Previous experience in a hospital/healthcare setting preferred; Bilingual preferred.
Licenses & Certifications: N/A
Required Skills & Knowledge: Must have strong customer service experience. Must have strong knowledge of entering data accurately into computer. Have ability to work in a fast paced environment while maintaining a professional attitude.
Compensation
Actual compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Eligible roles also qualify for a comprehensive benefits package.
Minimum:
USD $23.43
Maximum:
USD $30.47

Apply