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Patient Access Representative Jobs in Santa Rosa, CA

Petaluma Health Center

Nurse Practitioner

Petaluma, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Petaluma Health Center

Nurse Practitioner

Rohnert Park, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Petaluma Health Center

Nurse Practitioner

Rohnert Park, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Petaluma Health Center

Nurse Practitioner

Bolinas, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Petaluma Health Center

Nurse Practitioner

Bolinas, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Petaluma Health Center

Nurse Practitioner

Rohnert Park, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Petaluma Health Center

Nurse Practitioner

Bolinas, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Petaluma Health Center

Nurse Practitioner

Petaluma, CA · On-site

$127K - $173K/yr

Work at maximum potential to meet productivity requirements in order to improve patient access and ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Patient Access Representative information

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How much do patient access representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient access representative in Santa Rosa, CA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.12 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can involve managing high-volume workloads and requires attention to detail, but it generally does not require advanced technical skills or extensive experience. Training is often provided on the job, and certifications like the Certified Patient Access Manager (CPAM) can enhance job prospects.
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For Patient Access Representative jobs in Santa Rosa, CA, the most frequently searched job titles are:

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Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,314 per year, or $20.8 per hour.

Clinical Support Team Supervisor

Petaluma Health Center

Petaluma, CA • On-site

$127K - $176K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Description
Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.
Full Time Employee Benefits
  • 21 Days of Paid Time Off
  • 10 Observed Holidays
  • Medical Insurance (Entire deductible paid by us!
  • 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
  • Dental Insurance
  • Vision Insurance
  • Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
  • 401K Matching after 1 year of employment
  • Flexible Spending Account, Dependent Care FSA
  • Life Insurance (included at no cost to the employee)
  • Long Term Disability (included at no cost to the employee)
  • Employee Assistance Program (included at no cost to the employee)

Summary
The Clinical Support Team (CST) Supervisor provides strategic, operational, and clinical leadership to a team of CST Providers-including Physicians, Nurse Practitioners, and Physician Assistants-who deliver essential patient-access and care-coordination services. This leader ensures high-quality, timely, and patient-centered support by overseeing workflows, monitoring performance, and fostering a collaborative culture across a hybrid workforce of team members.
The CST Supervisor is an innovative and data-informed leader who uses clearly defined workflows, strong communication practices, and team-based problem solving to ensure exceptional patient care and continuity. This role is central to improving patient experience, strengthening trust in our organization, and supporting primary care teams by managing critical components of in-basket and telehealth operations.
Success in this position requires advanced critical thinking, operational excellence, the ability to communicate effectively with remote team members, and a passion for developing high-functioning teams with a cohesive, supportive culture.
Overview of the Clinical Support Team (CST)
The CST plays a vital role in delivering responsive, dependable clinical support that enhances access to care and strengthens the overall patient experience. CST providers ensure patients receive timely communication, results review, and follow-up care while reducing the administrative burden on primary care teams. The CST manages:
  • Diagnostic imaging and lab results
  • Prescription refill requests
  • MyChart messages and patient advice requests
  • Medical documents and forms
  • Telehealth visits (video and phone)
  • In-person urgent care or Absent-Provider Coverage

Core Responsibilities
  • Provides day-to-day operational and clinical oversight for CST providers.
  • Fosters a cohesive, connected culture across a primarily remote team through clear communication and effective virtual meetings.
  • Partners with primary care, nursing, call center staff, and quality teams to promote integrated, patient-centered care. Supports clear communication of CST roles, expectations, and updates across the organization.
  • Provides leadership, guidance, counseling and support to team members. Will develop, coach, mentor, and assess performance of staff. Works with staff to promote resolution of conflicts and counsels' staff when clinical practice standards are not met.
  • Oversee ongoing development and maintenance of the CST Playbook, ensuring CST workflows, practice standards, and operational procedures remain current, standardized, and aligned with high-quality patient care.
  • Monitors individual workload through dashboards and defined workflows to ensure timely completion. Use data to identify performance trends, evaluate workflows, and guide improvement efforts.
  • Assists with coordination of schedule to ensure adequate staffing levels.
  • Collaborate with all members of the care team to share knowledge and plan for quality outcomes.
  • Serves as administrative authority for the smooth function of the clinical support team.
  • Exercises considerable judgment in applying professional knowledge in solving problems within established policies and practices. Serves as expert and resource to staff.
  • Coordinates quality initiatives and process improvements within the clinical support team.
  • Assists with long-term planning for CST growth and service expansion.
  • Perform additional duties as needed to support CST operations and organizational goals.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience
  • Current or prior CST experience, or substantial experience performing CST-equivalent responsibilities such as in-basket management, results review, patient messaging, and telehealth care.
  • Master's degree in Nursing or Physician Assistant Studies, or related field required.
  • At least 3 years of relevant experience, past supervisory preferred.
  • Epic EHR superuser preferred.

Desired Skills
  • Effective interpersonal skills
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Licenses and Certifications
  • Active Physician Assistant (PA) in good standing with the California Physician Assistant Board or a Nurse Practitioner (NP) and Registered Nurse (RN) license in good standing with the California Board of Registered Nursing required.
  • For out-of-state candidates, active RN and NP or PA license in good standing in their state of residence required.
  • Active certification with the National Commission on Certification of Physician Assistants (NCCPA) OR the American Association of Nurse Practitioners or American Nurses Credentialing Center as a Family Nurse Practitioner (FNP-BC) or as an Adult-Gerontology Primary Care Nurse Practitioner (AGNP-BC) required.
  • Active Drug Enforcement Agency (DEA) Registration in good standing required.
  • Current Basic Life Support (BLS) certification required.
  • Candidate must be able to successfully meet PHC's credentialing and privileging requirements.

Language Skills
Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary. Bilingual in English and Spanish, both written and verbal preferred.
Petaluma health Center is an Equal Opportunity Employer. Petaluma health Center does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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