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How much do patient access representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient access representative in Racine, WI is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.86 per hour, depending on experience, location, and employer.

What Is a Patient Access Representative?

As a patient access representative, you handle the patient check-in process at a hospital. Your job duties are to collect patient information—identification, insurance, and payment—and to perform other administrative tasks, like answering the phone and scheduling. Other responsibilities include directing patients to the correct area after check-in and answering questions that patients or their families have about the hospital’s processes, insurance coverage, and billing. Since people checking in to the hospital are usually either ill or injured, your interpersonal skills and calm, compassionate attitude are essential to getting patients checked in efficiently in spite of their stress or worry.

What are some common challenges faced by Patient Access Representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What are Patient Access Representatives?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the key skills and qualifications needed to thrive as a Patient Access Representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are popular job titles related to Patient Access Representative jobs in Racine, WI? For Patient Access Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Patient Access Representative jobs in Racine, WI look for? The top searched job categories for Patient Access Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Patient Access Representative jobs? Cities near Racine, WI with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Racine, WI as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
Patient Access Specialist - Clinic

Patient Access Specialist - Clinic

Froedtert South, Inc.

Pleasant Prairie, WI

$17 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Froedtert South rating

6.9

Company rating: 6.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

449th of 886 rated healthcare providers

Job description

Patient Access Specialist Responsibilities:

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management. 

  • Schedules, reschedules and cancels patient appointments
  • Executes pre-arrival registration by adhering to registration standards
  • Accurately identifies and enters patient’s insurance coverage
  • Performs check-in/check-out functions for patient appointments
  • Collects all applicable self-pay payments for exams
  • Manages and resolves assigned departmental WQs
  • Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
  • Performs insurance verifications and prior-authorizations functions

Patient Access Specialist Requirements:

  • High School or GED
  • 6 months – 1 year
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • Experience in a healthcare business or receptionist environment.
  • Excellent computer and customer service skills. 
  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
  • Familiarity with the internet, email and Microsoft Office.
  • Effective written and verbal communication skills are required.
  • Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
  • Experience in patient registration, insurance verification and health insurance plans.

Salary Range: $17.00 to $25.25/hr (based on experience)

Benefits:

  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO

What Froedtert South employees say

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