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Patient Access Manager Jobs in Villa Rica, GA (NOW HIRING)

usrs2

Supervisor, Patient Access

Atlanta, GA · Hybrid

The PACE (Patient Access Call Center of Excellence) Supervisor is responsible for supervising and ... Manages phone queues and representatives to meet optimal customer experience and KPI measures

Emory Healthcare

Patient Access Representative

Atlanta, GA

$16.50 - $21/hr

Position requires self-motivated individual with demonstrated ability in time management who can ... Patient Access. * Familiar with and adheres to all state and federal regulations such as EMTALA ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21.25/hr

Position requires self-motivated individual with demonstrated ability in time management who can ... Patient Access. * Familiar with and adheres to all state and federal regulations such as EMTALA ...

Emory Healthcare

Patient Access Representative

Atlanta, GA

$16.50 - $21/hr

Position requires self-motivated individual with demonstrated ability in time management who can ... Patient Access. * Familiar with and adheres to all state and federal regulations such as EMTALA ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21/hr

Position requires self-motivated individual with demonstrated ability in time management who can ... Patient Access. * Familiar with and adheres to all state and federal regulations such as EMTALA ...

MedCura Health

Patient Access Representative

Atlanta, GA · On-site

$16 - $22/hr

Patient Access Representative We are seeking a Patient Access Representative to support front-desk ... Ability to manage multiple tasks in a fast-paced environment * Attention to detail and strong ...

Emory Healthcare

Patient Access Rep II

Atlanta, GA · On-site

$16.50 - $21.25/hr

Position requires self-motivated individual with demonstrated ability in time management who can ... Patient Access. * Familiar with and adheres to all state and federal regulations such as EMTALA ...

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Patient Access Manager information

See Villa Rica, GA salary details

$14

$32

$83

How much do patient access manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient access manager in Villa Rica, GA is $32.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $32.50 per hour, depending on experience, location, and employer.

What does a patient access manager do?

As a patient access manager, you work in a hospital, overseeing the admissions and registration department. In this role, your job duties include training new staff members, enforcing health care policies, managing patient scheduling, and addressing patient concerns. You are accountable for the accuracy of all data collected in the admissions process. In the health care industry, there are many government regulations. You must make sure that all admissions processes comply before allowing access to health care services. To become a patient access manager, you may need a bachelor’s degree in healthcare administration. However, you can find work without a degree. You also need 5 years of health care experience.

What does a patient access manager do?

A Patient Access Manager oversees the administrative processes that allow patients to enter a healthcare facility, such as scheduling, registration, insurance verification, and admissions. They ensure that these processes run smoothly and efficiently, so patients have a positive experience from the moment they arrive. Patient Access Managers also supervise staff, manage patient flow, and ensure compliance with healthcare regulations and privacy laws. Their role is critical to both the operational success of the healthcare facility and the satisfaction of its patients.

What are the key skills and qualifications needed to thrive as a patient access manager, and why are they important?

To thrive as a Patient Access Manager, you need expertise in healthcare administration, revenue cycle management, and a bachelor's degree in health administration or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and insurance verification platforms is essential, with certifications like CHAM (Certified Healthcare Access Manager) being advantageous. Exceptional leadership, problem-solving, and customer service skills help manage teams and ensure a positive patient experience. These skills are crucial for optimizing patient intake processes, ensuring regulatory compliance, and enhancing overall operational efficiency in healthcare settings.

What are some common challenges faced by patient access managers, and how can they effectively address them?

Patient Access Managers often encounter challenges such as managing high patient volumes, ensuring accurate insurance verification, and maintaining compliance with healthcare regulations. Effective communication, strong organizational skills, and leveraging technology solutions can help address these issues. Building a well-trained team and fostering collaboration with clinical and administrative departments are also key to successfully navigating these challenges and ensuring a positive patient experience.

What is the difference between Patient Access Manager vs Patient Registration Coordinator?

AspectPatient Access ManagerPatient Registration Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer healthcare certificationsHigh school diploma or equivalent; healthcare experience beneficial
Work EnvironmentSupervisory role overseeing registration staff in hospitals or clinicsFrontline role interacting directly with patients during registration
ResponsibilitiesManaging patient access processes, staff supervision, ensuring complianceRegistering patients, collecting data, verifying insurance

The Patient Access Manager oversees the patient registration process, supervising staff and ensuring compliance, while the Patient Registration Coordinator handles the direct registration of patients. Both roles require similar credentials but differ in scope and responsibilities within healthcare facilities.

More about Patient Access Manager jobs

What are popular job titles related to Patient Access Manager jobs in Villa Rica, GA?

For Patient Access Manager jobs in Villa Rica, GA, the most frequently searched job titles are:

What cities near Villa Rica, GA are hiring for Patient Access Manager jobs?

Cities near Villa Rica, GA with the most Patient Access Manager job openings:

Patient Access Manager jobs near you
Infographic showing various Patient Access Manager job openings in Villa Rica, GA as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $68,280 per year, or $32.8 per hour.

Supervisor, Patient Access

usrs2

Atlanta, GA • Hybrid

Full-time

Re-posted 4 days ago

Job description

The PACE (Patient Access Call Center of Excellence) Supervisor is responsible for supervising and mentoring the PACE Patient Access Representative and Team Leads. This position is critical to Lumexa Imaging; the PACE Supervisor ensures the representatives provide efficient, empathetic and excellent service and adhere to defined policies and procedures which impacts customer retention and the profitability of the organization. Measures and provides appropriate performance feedback to assigned representatives and Team Leads.

This is a hybrid role in Atlanta, GA

Operations

  • Utilizes all policies and processes with 100% compliance
  • Provides floor and supervisor queue support
  • Accountable for representative’s performance, affecting overall PACE Performance, Department KPIs and organizational objectives
  • Oversight of productivity of individual representatives
  • Oversight of quality performance of individual representatives in partnership with QA team
  • Supervises and coaches’ representatives on Lumexa Imaging processes, guidelines and metrics
  •  
  • Responsible for the development of representatives through effective hiring, coaching, mentoring and performance feedback
  • Functions as the point of contact to answer questions and provide support to representatives, guides representatives to use available resources
  • Makes recommendations for continuous improvement based on proactive and reactive business needs, focusing on improved communication, customer and representative satisfaction
  • Monitors the queue and tier escalation process and takes calls as needed to ensure calls get answered in a timely manner
  • Handles escalated calls from patients or referring physicians focusing on service recovery and provides adequate coaching to the representatives
  • Administers accurate and timely payroll functions
  • Responsible for compiling and analyzing pertinent reports and discussion logs in a timely manner
  • Manages phone queues and representatives to meet optimal customer experience and KPI measures
  • Perform other duties and responsibilities, as assigned.

Service

  • Exceeds customer service standards
  • Maintains patient confidentiality 100% of the time
  • Maintains productivity; ensures minimal downtime

 

Team Focus

  • Ensures adherence to PACE policies and procedures
  • Forms strong working relationships within the team and treats each other with respect
  • Develops healthy working relationships, forming a partnership with other groups within the PACE or external functional departments
  • Interacts with other departments to ensure an efficient and service-oriented operation
  • Participates in interviews to select the most qualified candidates for the PACE positions
  • Addresses any representative issues, documents, delivers corrective action and monitors behavior
  • Coaches on strengths, areas of opportunity and provides coaching regarding performance metrics and quality
  • Conducts team meetings with assigned representatives
  • Conducts one on one meetings with assigned representatives to review overall performance, documents discussions and actions taken

Minimum Qualifications:

Education/Licensing/Certification: 

  • High school diploma or equivalent medical scheduling or customer service experience
  • Associate/bachelor’s degree preferred or equivalent combination of experience and education

Experience (years and type):     

  • Minimum 3-5 years call center experience preferred
  • Minimum 3-5 years of call center supervisor experience preferred
  • Bilingual preferred

 

Knowledge and Skills:  

  • Demonstrated organizational skills
  • Excellent verbal and telecommunication skills to communicate with patients, referral sources and staff
  • Ability to work in fast-paced, high productivity environment
  • Ability to document accurately and concisely
  • Ability to maintain patient confidentiality
  • The ability to interact with staff at all levels in a fast-paced environment, typically under pressure, while remaining flexible yet focused
  • The ability to communicate professionally through verbal and written communications to include personal branding
  • Demonstrated high level of confidentiality and professionalism
  • Demonstrated outstanding service skills with both internal and external customers
  • The ability to effectively coach, mentor and motivate representatives
  • The ability to operate in an organized manner and demonstrate superior time management
  • The ability to manage multiple projects; able to multitask
  • Exhibits sound judgment
  • Contact center software application knowledge and workforce management preferred

#PACESJ

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