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Passport Agency Jobs (NOW HIRING)

CGI Inc.

Passport Support Associate III

San Diego, CA · On-site

$23.54/hr

CGI Federal is looking for experienced Support Associates to support the San Diego Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...

CGI Inc.

Passport Support Associate III

San Francisco, CA · On-site

$26.82/hr

CGI Federal is looking for experienced Support Associates to support the San Francisco Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working ...

CGI Inc.

Passport Support Associate III

Seattle, WA · On-site

$25.79/hr

Interface with passport applicants at Agency/Center Information and Will-Call counters: o At the Information Station, ensure appointment is scheduled; o Review passport application, photograph ...

CGI Inc.

Passport Support Associate III

San Juan, PR · On-site

$19.57/hr

CGI Federal is looking for experienced Support Associates to support the San Juan Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...

CGI

Passport Data Entry Clerk II

Chicago, IL · On-site

$17.50 - $23.50/hr

Passport Data Entry Clerk II CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have ...

CGI

Passport Data Entry Clerk III

Chicago, IL · On-site

$21.85/hr

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...

CGI Inc.

Passport Support Associate III

Dallas, TX · On-site

$20.67/hr

Interface with passport applicants at Agency/Center Information and Will-Call counters: o At the Information Station, ensure appointment is scheduled; o Review passport application, photograph ...

CGI Inc.

Passport Support Associate III

Detroit, MI · On-site

$21.94/hr

CGI Federal is looking for experienced Support Associates to support the Detroit Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...

CGI Inc.

Passport Data Entry Clerk II

Chicago, IL · On-site

$19.47/hr

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...

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Passport Agency information

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$37K

$64.4K

$83.5K

How much do passport agency jobs pay per year?

As of Sep 10, 2026, the average yearly pay for passport agency in the United States is $64,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a passport agency?

A Passport Agency job involves processing passport applications, verifying applicant information, and ensuring documents meet legal requirements. Employees may assist customers, review applications for accuracy, and handle expedited passport requests. The role requires attention to detail, knowledge of passport regulations, and strong customer service skills.

What are the typical daily responsibilities of someone working in a passport agency?

Professionals working in a Passport Agency are responsible for reviewing and processing passport applications, verifying applicant identities and documentation, and ensuring compliance with federal regulations. They frequently interact with members of the public, answer questions about the application process, and resolve issues related to eligibility or documentation errors. In addition to administrative tasks, employees may support fraud prevention efforts and help streamline office operations. Collaborative teamwork is common, as staff coordinate with other agencies and departments to provide efficient service. This role requires careful attention to security and accuracy in every step of the application process.

What are the key skills and qualifications needed to thrive in the passport agency position, and why are they important?

To excel in a Passport Agency role, you need strong organizational abilities, attention to detail, and a solid understanding of identity verification and document processing, generally supported by administrative or government office experience. Familiarity with secure records management systems, data entry software, and adherence to privacy regulations is essential. Exceptional customer service, problem-solving, and effective communication skills are important for assisting applicants and resolving issues efficiently. These skills ensure the accurate and timely processing of passport applications while maintaining the security and integrity of sensitive personal information.

How to become a passport agency?

A passport agency is a government office that issues passports and typically requires employees to have relevant government or administrative experience, security clearance, and knowledge of passport regulations. To work there, candidates often need a background in customer service, clerical skills, and may need to pass background checks and training specific to passport services.

What qualifications do you need for a passport agency job?

A passport agency job typically requires a high school diploma or equivalent, strong customer service skills, and the ability to handle sensitive personal information securely. Some positions may require knowledge of government procedures or relevant certifications, and candidates often need to pass background checks and security clearances.
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Cities with the most Passport Agency job openings:

What are the most commonly searched types of Passport Agency jobs?

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What states have the most Passport Agency jobs?

States with the most job openings for Passport Agency jobs include:

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Passport Agency jobs near you
Infographic showing various Passport Agency job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 9% Part Time, and 15% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $64,375 per year, or $30.9 per hour.

Supervisory Passport Specialist

San Diego, CA • On-site, Remote

Department of State Headquarters
See more jobs at Department of State Headquartersexternal

$121K - $158K/yr

Full-time

Posted 14 days ago

Job description

Summary
This position is located in the Bureau of Consular Affairs, Deputy Assistant Secretary for Passport Services, San Diego Passport Agency (CA/PPT/SD). This position oversees adjudication supervisors and passport application review, ensuring compliance with U.S. laws and regulations. Serves as part of the Agency/Center leadership team to support effective operations.
Learn more about this agency
Duties
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  • Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
  • Monitors the overall quality and quantity of the work of Section personnel. Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.
  • Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.
  • Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.
  • Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.

Requirements
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Conditions of employment
  • U.S. Citizenship is required.
  • Incumbent will be subject to random drug testing.
  • Must be able to obtain and maintain a Secret security clearance.

Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.
Qualifying specialized experience must demonstrate the following:
  • Experience serving as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
  • Experience drafting and reviewing correspondence for the Agency/Center Director on the most complex cases.
  • Experience monitoring the overall quality and quantity of the work of section personnel.
  • Experiencing devising and implementing internal controls to both assure that laws, regulations, policies and procedures are adhered.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:
  • Ability to assign, review, and supervise the work of others;
  • Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
  • Ability to adjust to change, work pressures, or difficult situations without undue stress;
  • Willingness to consider new ideas or divergent points of view; and
  • Capacity to "see the job through."

Education
Education requirements do not apply to this vacancy announcement.
Additional information
  • To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the "Request a Reasonable Accommodation" button within the Assessment Application.
    For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at OAA@state.gov.
    OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests:
    • RA requests cover additional time on timed sections only.

    • Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review.

    • Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters.

    • Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision.

    • Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.

    • Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy.

    • If a different type of RA is needed, please contact OAA directly at OAA@state.gov.
  • If eligible, situational telework agreements may be permitted with supervisory approval.
  • Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
  • Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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