Philadelphia, PA · On-site
$14.75 - $20.25/hr
Customer Service Associate III CGI Federal is looking for experienced Customer Service Associates to support the Philadelphia Passport Agency. The ideal candidates should possess excellent ...
Philadelphia, PA · On-site
$14.75 - $20.25/hr
Customer Service Associate III CGI Federal is looking for experienced Customer Service Associates to support the Philadelphia Passport Agency. The ideal candidates should possess excellent ...
Kansas City, MO · On-site
$18.81/hr
Medical
Retirement
PTO
Interface with passport applicants at Agency/Center Information and Will-Call counters: * At the Information Station, ensure appointment is scheduled. * Review passport application, photograph ...
Kansas City, MO · On-site
$18.81/hr
Medical
Retirement
PTO
Interface with passport applicants at Agency/Center Information and Will-Call counters: * At the Information Station, ensure appointment is scheduled. * Review passport application, photograph ...
Latham, NY · On-site
$14 - $19.25/hr
New York Passport Agency. Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the ...
Latham, NY · On-site
$14 - $19.25/hr
New York Passport Agency. Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the ...
Manhattan, NY · On-site
$16 - $22/hr
Medical
Retirement
PTO
New York Passport Agency. Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the ...
Manhattan, NY · On-site
$16 - $22/hr
Medical
Retirement
PTO
New York Passport Agency. Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the ...
Stamford, CT · On-site
$23/hr
Medical
Retirement
PTO
Interface with passport applicants at Agency/Center Information and Will-Call counters: * At the Information Station, ensure appointment is scheduled; * Review passport application, photograph ...
Stamford, CT · On-site
$23/hr
Medical
Retirement
PTO
Interface with passport applicants at Agency/Center Information and Will-Call counters: * At the Information Station, ensure appointment is scheduled; * Review passport application, photograph ...
New York, NY · On-site
$15.75 - $22/hr
Medical
Retirement
PTO
New York Passport Agency. Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the ...
New York, NY · On-site
$15.75 - $22/hr
Medical
Retirement
PTO
New York Passport Agency. Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the ...
Reading, PA · On-site
$22.09/hr
Must also interact with the US Passport Agency in resolving customer problems and issues. Non-Essential Functions * Assists with training co-workers as needed. * Tracks and locates documents ...
Reading, PA · On-site
$22.09/hr
Must also interact with the US Passport Agency in resolving customer problems and issues. Non-Essential Functions * Assists with training co-workers as needed. * Tracks and locates documents ...
Reading, PA · On-site
$22.09/hr
Must also interact with the US Passport Agency in resolving customer problems and issues. Non-Essential Functions * Assists with training co-workers as needed. * Tracks and locates documents ...
Reading, PA · On-site
$22.09/hr
Must also interact with the US Passport Agency in resolving customer problems and issues. Non-Essential Functions * Assists with training co-workers as needed. * Tracks and locates documents ...
Honolulu, HI · On-site
Medical
Retirement
PTO
Passport Data Clerk III Category: Administration Main location: United States, Hawaii, Honolulu ... Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies ...
Honolulu, HI · On-site
Medical
Retirement
PTO
Passport Data Clerk III Category: Administration Main location: United States, Hawaii, Honolulu ... Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies ...
Washington, DC · On-site
Retirement
PTO
Passport Operations Manager Category: Administration Main location: United States, District of ... Government agencies . May be requested to provide formal and informal briefings to visitors or at ...
Washington, DC · On-site
Retirement
PTO
Passport Operations Manager Category: Administration Main location: United States, District of ... Government agencies . May be requested to provide formal and informal briefings to visitors or at ...
Stamford, CT · On-site
$18.25 - $24.25/hr
CGI Federal is looking for experienced Support Associates to support the Connecticut Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working ...
Stamford, CT · On-site
$18.25 - $24.25/hr
CGI Federal is looking for experienced Support Associates to support the Connecticut Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working ...
Buffalo, NY · On-site
$14 - $19.25/hr
CGI Federal is looking for experienced Support Associates to support the Buffalo Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Buffalo, NY · On-site
$14 - $19.25/hr
CGI Federal is looking for experienced Support Associates to support the Buffalo Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Saint Albans, VT · On-site
$22/hr
Medical
Retirement
PTO
Interface with passport applicants at Agency/Center Information and Will-Call counters: * At the Information Station, ensure appointment is scheduled. * Review passport application, photograph ...
Saint Albans, VT · On-site
$22/hr
Medical
Retirement
PTO
Interface with passport applicants at Agency/Center Information and Will-Call counters: * At the Information Station, ensure appointment is scheduled. * Review passport application, photograph ...
Centennial, CO · On-site
$27.32/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Colorado Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Centennial, CO · On-site
$27.32/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Colorado Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Minneapolis, MN · On-site
$20.50/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working ...
Minneapolis, MN · On-site
$20.50/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working ...
Stamford, CT · On-site
$23/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the New York Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Stamford, CT · On-site
$23/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the New York Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Buffalo, NY · On-site
$18.68/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Buffalo Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Buffalo, NY · On-site
$18.68/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Buffalo Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Minneapolis, MN · On-site
$20.50/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working ...
Minneapolis, MN · On-site
$20.50/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working ...
Saint Albans, VT · On-site
$22/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Vermont Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
Saint Albans, VT · On-site
$22/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the Vermont Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
El Paso, TX · On-site
$20.47/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the El Paso Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
El Paso, TX · On-site
$20.47/hr
Medical
Retirement
PTO
CGI Federal is looking for experienced Support Associates to support the El Paso Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...
$37K - $41.2K
10% of jobs
$41.2K - $45.5K
3% of jobs
$45.5K - $49.7K
9% of jobs
$53.4K is the 25th percentile. Wages below this are outliers.
$49.7K - $53.9K
4% of jobs
$53.9K - $58.1K
4% of jobs
$58.1K - $62.4K
7% of jobs
$62.4K - $66.6K
12% of jobs
The median wage is $66.8K / yr.
$66.6K - $70.8K
21% of jobs
$72.3K is the 75th percentile. Wages above this are outliers.
$70.8K - $75K
14% of jobs
$75K - $79.3K
10% of jobs
$79.3K - $83.5K
6% of jobs
$37K
$64.4K
$83.5K
To excel in a Passport Agency role, you need strong organizational abilities, attention to detail, and a solid understanding of identity verification and document processing, generally supported by administrative or government office experience. Familiarity with secure records management systems, data entry software, and adherence to privacy regulations is essential. Exceptional customer service, problem-solving, and effective communication skills are important for assisting applicants and resolving issues efficiently. These skills ensure the accurate and timely processing of passport applications while maintaining the security and integrity of sensitive personal information.
A Passport Agency job involves processing passport applications, verifying applicant information, and ensuring documents meet legal requirements. Employees may assist customers, review applications for accuracy, and handle expedited passport requests. The role requires attention to detail, knowledge of passport regulations, and strong customer service skills.
Professionals working in a Passport Agency are responsible for reviewing and processing passport applications, verifying applicant identities and documentation, and ensuring compliance with federal regulations. They frequently interact with members of the public, answer questions about the application process, and resolve issues related to eligibility or documentation errors. In addition to administrative tasks, employees may support fraud prevention efforts and help streamline office operations. Collaborative teamwork is common, as staff coordinate with other agencies and departments to provide efficient service. This role requires careful attention to security and accuracy in every step of the application process.
Cities with the most Passport Agency job openings:
The most popular types of Passport Agency jobs are:
States with the most job openings for Passport Agency jobs include:
The top searched job categories for Passport Agency jobs are:
$14.75 - $20.25/hr
Other
Re-posted 23 days ago
7.1
Based on 19 frontline employees who took The Breakroom Quiz
149th of 224 rated it services
CGI Federal is looking for experienced Customer Service Associates to support the Philadelphia Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
Your future duties and responsibilities include: operating various equipment for high-speed scanning, mail out, and metering of mail; preparing and mailing envelopes with correct passport and corresponding supporting documents; boxing and archiving files for storage purposes; interfacing with passport applicants at Agency/Center Information and Will-Call counters; ensuring appointment is scheduled; reviewing passport application, photograph, identification and supporting documentation for completeness prior to adjudication; ensuring the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information; printing and reviewing passport books for accuracy and quality; processing refund/reimbursement requests; generating a credit card payment from the applicant and distributing completed batches to the Cashier's Office; assisting with Acceptance Agent training; assisting CSM in maintaining and cataloging electronic records of passport acceptance facilities; contacting applicants to request necessary documents; resolving undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application; generating correspondence to resolve application discrepancies.
Required qualifications to be successful in this role include: HS diploma or GED; three years of general office experience; two years of experience utilizing a variety of office software, specifically Microsoft Office; capable of performing tasks while maintaining a high level of accuracy; ability to work in one place and traverse the office on a continuing basis; must maintain constant awareness of all aspects of internal and external security; ability to successfully complete the CGI Background Investigation; US citizenship and an ability to obtain an MRPT clearance; selected candidates must be able to frequently lift and carry up to 45 lbs.
What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.
