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Parttime Switchboard Operator Jobs in Indiana (NOW HIRING)

Trinity Health

Switchboard Operator

Mishawaka, IN · On-site

$13.75 - $17.50/hr

Employment Type: Part time Shift: Rotating Shift Description: Effectively operate a console-type switchboard and/or provide information and assistance necessary to maintain communications of the ...

All JobsParttime Switchboard Operator JobsParttime Switchboard Operator Jobs in Indiana

Parttime Switchboard Operator information

What is the difference between Parttime Switchboard Operator vs Parttime Receptionist?

AspectParttime Switchboard OperatorParttime Receptionist
CredentialsBasic communication skills, sometimes a high school diplomaBasic communication skills, high school diploma often preferred
Work EnvironmentCall centers, office buildings, hospitalsFront desk, office reception areas, clinics
Employer & Industry UsageBusinesses with large call volumes, healthcare, corporate officesAny organization with visitor or client interactions, healthcare, corporate

Both roles involve communication and customer service, but a Parttime Switchboard Operator primarily manages phone systems and call routing, while a Parttime Receptionist handles visitor interactions and administrative tasks. The choice depends on whether the focus is on managing calls or greeting visitors.

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Parttime Switchboard Operator jobs near you
Switchboard Operator

Switchboard Operator

Northwest Health - La Porte

La Porte, IN

$14 - $17.50/hr

Part-time

Posted 9 days ago

Job description

Job Description

Part Time Evening shifts

Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions

  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

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