Parts Operations Manager Jobs in Massachusetts (NOW HIRING)

CMC North America – Methuen, MA

At CMC North America, we move fast, support each other, and take pride in delivering exceptional equipment and service to our customers. As the North American distributor of CMC tracked aerial lifts and other specialty equipment, we are continuing to grow and are looking for operational leaders who thrive in fast-paced environments and want to help build scalable processes and strong teams.

We are currently seeking an experienced Parts Manager to oversee parts operations across multiple locations while leading inventory management, warehouse operations, logistics coordination, and customer support initiatives.

This is a hands-on leadership role for someone who enjoys balancing operational strategy with day-to-day execution and team development.

The Parts Manager is responsible for overseeing the sale, stocking, distribution, and operational management of spare parts and components across multiple locations. This role plays a critical part in supporting customer uptime, Dealer support, warehouse efficiency, and overall operational execution.

The ideal candidate is a strong operational leader with experience in parts, warehouse, logistics, or equipment service operations who can drive accountability, improve processes, and lead teams in a growing organization.

This position partners closely with Service, Warranty, Procurement, Sales, Delivery, and HR teams while serving as a key operational resource for customers, Dealers, and suppliers.

• Oversee parts operations across multiple locations and warehouse areas
• Support inventory planning, stock optimization, and inventory accuracy initiatives
• Manage storage, stocking, shipping, and distribution processes
• Coordinate outbound freight, LTL shipments, and logistics activities
• Monitor KPIs related to inventory accuracy, order fulfillment, turnaround time, and operational efficiency

• Lead, coach, and develop parts and warehouse teams across multiple locations
• Partner with HR on hiring, onboarding, training, and performance management
• Promote accountability, teamwork, safety, and operational excellence
• Help create scalable processes and structure within a growing organization

• Support customers and Dealers with urgency and responsiveness to minimize equipment downtime
• Collaborate with Service, Warranty, Sales, Procurement, and Assembly teams to meet operational and customer needs
• Drive continuous improvement initiatives focused on customer satisfaction and efficiency

• Identify opportunities to improve workflow, organization, and operational performance
• Ensure compliance with safety standards and warehouse best practices
• Support implementation of systems and technology improvements, including CRM and inventory management tools

• 5–10 years of experience in parts, warehouse, logistics, distribution, or equipment service operations
• 5+ years of leadership experience managing teams
• Experience working in multi-location operational environments
• Strong customer service and relationship management skills
• Experience with CRM and inventory management systems (Salesforce, SAP, or similar)
• Strong organizational, communication, and problem-solving abilities
• Ability to analyze inventory and operational performance metrics
• Valid driver’s license with a clean driving record

• Experience in construction equipment, industrial equipment, heavy equipment, or related industries
• Warehouse operations and logistics experience
• Experience supporting Dealers or field service operations
• Experience improving operational processes in growing organizations

• Calm and solutions-oriented under pressure
• Highly accountable and organized
• Collaborative and team-focused
• Customer-first mindset
• Willing to jump in and support the team when needed

• Base Salary Range: $90,000 – $115,000
• Target Hiring Range: Around $90,000 depending on experience
• Annual Performance Bonus: Up to 10%

We take care of you, so you can focus on what matters most: our customers, our team, and yourself. Our comprehensive benefits package includes:

• Medical, Dental amp; Vision Insurance
• Company-Paid Life amp; Short-Term Disability
• Supplemental Life Options
• 401(k) Retirement Plan amp; Flexible Spending Account (FSA)
• Critical Illness, Accident amp; Hospital Indemnity Insurance
• Legal amp; Pet Insurance
• Employee Assistance Program (EAP)
• 7 Paid Holidays + 3 Floating Holidays
• Generous PTO amp; 40 Hours of Wellbeing Time Off
• Tuition Reimbursement (with approval)
• Professional Development Opportunities

CMC North America is the North American distributor of CMC tracked aerial lifts and specialty equipment. We support customers across construction, arboriculture, utilities, facility maintenance, and specialized access industries with innovative equipment and responsive service.

We are building a team of people who are collaborative, accountable, and excited to help grow a strong operational foundation for the future.

CMC North America is an equal opportunity employer and is committed to creating an inclusive workplace for all employees.