Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
Client Success Manager, AVP
Sandy, UT · On-site
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
Client Success Manager, AVP
Sandy, UT · On-site
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
We pride ourselves on building lasting partnerships with our clientele. As a Customer Success Manager, you will be the primary point of contact for our valued clients. You will play a pivotal role in ...
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We pride ourselves on building lasting partnerships with our clientele. As a Customer Success Manager, you will be the primary point of contact for our valued clients. You will play a pivotal role in ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.
The opportunity As a Customer Success Manager at Route, you will own a portfolio of strategic ... Identify growth opportunities and partner with Account Executives to expand merchant relationships.
The opportunity As a Customer Success Manager at Route, you will own a portfolio of strategic ... Identify growth opportunities and partner with Account Executives to expand merchant relationships.
Customer Success Manager
Salt Lake City, UT · On-site
$70K - $80K/yr
Job Overview In this role, you'll act as the primary strategic partner for assigned customers ... Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health ...
Customer Success Manager
Salt Lake City, UT · On-site
$70K - $80K/yr
Job Overview In this role, you'll act as the primary strategic partner for assigned customers ... Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health ...
Customer Success Manager
Lehi, UT · On-site
$82K - $171K/yr
THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic ... Partner with key customer executives, internal sales leaders, and partners to conduct regular ...
Customer Success Manager
Lehi, UT · On-site
$82K - $171K/yr
THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic ... Partner with key customer executives, internal sales leaders, and partners to conduct regular ...
Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple ... We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ ...
Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple ... We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ ...
We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ ... Success in this role is measured through customer retention, expansion, customer engagement, and ...
We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ ... Success in this role is measured through customer retention, expansion, customer engagement, and ...
Strategic Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management ... We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. Our ...
Strategic Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management ... We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. Our ...
We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ ... Success in this role is measured through customer retention, expansion, customer engagement, and ...
We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ ... Success in this role is measured through customer retention, expansion, customer engagement, and ...
Technical Success Manager
Farmington, UT · On-site
Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in ...
Technical Success Manager
Farmington, UT · On-site
Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in ...
Customer Success Manager
Provo, UT · On-site
$57K - $65K/yr
... success team. Candidates in this role will be accountable for providing the highest level of ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...
Customer Success Manager
Provo, UT · On-site
$57K - $65K/yr
... success team. Candidates in this role will be accountable for providing the highest level of ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...
Partner with Sales and Renewals team on renewal and upsell opportunities * Identify risks early and ... Proven success managing 20-30 B2B accounts with ACVs of $70K-$150K * Strong verbal and written ...
Partner with Sales and Renewals team on renewal and upsell opportunities * Identify risks early and ... Proven success managing 20-30 B2B accounts with ACVs of $70K-$150K * Strong verbal and written ...
Technical Success Manager
Farmington, UT · On-site
Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in ...
Technical Success Manager
Farmington, UT · On-site
Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in ...
... lasting partnerships that contribute to LoanPro's growth and success. Essential Job Functions ... Manage common escalations by developing initial action plans and proactively working with team ...
... lasting partnerships that contribute to LoanPro's growth and success. Essential Job Functions ... Manage common escalations by developing initial action plans and proactively working with team ...
... lasting partnerships that contribute to LoanPro's growth and success. Essential Job Functions ... Manage common escalations by developing initial action plans and proactively working with team ...
... lasting partnerships that contribute to LoanPro's growth and success. Essential Job Functions ... Manage common escalations by developing initial action plans and proactively working with team ...
Partnership Success Manager information
See Utah salary details
$29.6K - $38.5K
4% of jobs
$38.5K - $47.4K
10% of jobs
$53.6K is the 25th percentile. Wages below this are outliers.
$47.4K - $56.3K
16% of jobs
$56.3K - $65.2K
15% of jobs
The median wage is $68.6K / yr.
$65.2K - $74.1K
14% of jobs
$74.1K - $83K
14% of jobs
$85.4K is the 75th percentile. Wages above this are outliers.
$83K - $91.9K
10% of jobs
$91.9K - $100.8K
10% of jobs
$100.8K - $109.7K
4% of jobs
$109.7K - $118.6K
2% of jobs
$118.6K - $127.5K
2% of jobs
$29.6K
$75.6K
$127.5K
How much do partnership success manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for partnership success manager in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.
How does a Partnership Success Manager collaborate with internal teams to ensure partner satisfaction?
Partnership Success Managers work closely with various internal departments—such as sales, marketing, product, and customer support—to deliver a cohesive experience for partners. They often serve as the main communication bridge, relaying partner feedback, coordinating joint initiatives, and troubleshooting issues that may arise. This cross-functional collaboration ensures that partner needs are met promptly and that mutual goals are aligned, which is critical for long-term partnership success.
What are the key skills and qualifications needed to thrive as a Partnership Success Manager?
To thrive as a Partnership Success Manager, you need strong relationship management skills, business acumen, and experience in account management or client-facing roles, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analytics tools, and project management systems is typically required. Outstanding communication, problem-solving abilities, and the capacity to collaborate across teams help individuals excel in this position. These skills are crucial for building trust, driving partner satisfaction, and ensuring mutual growth in strategic partnerships.
What is the difference between Partnership Success Manager vs Account Manager?
| Aspect | Partnership Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Building and maintaining strategic partnerships, ensuring mutual growth | Managing client accounts, ensuring customer satisfaction and retention |
| Work Environment | Collaborative, often with external partners and internal teams | Customer-facing, primarily with existing clients |
| Required Skills | Relationship management, strategic planning, communication | Customer service, sales, problem-solving |
The Partnership Success Manager focuses on developing and nurturing strategic partnerships to drive mutual success, while the Account Manager primarily manages existing client accounts to ensure satisfaction and retention. Both roles require strong relationship skills but differ in scope and objectives.
What are popular job titles related to Partnership Success Manager jobs in Utah? For Partnership Success Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Partnership Success Manager jobs in Utah look for? The top searched job categories for Partnership Success Manager jobs in Utah are:
- Account Success Manager
- Senior Strategic Partnership Manager
- Urgently Hiring Senior Customer Success Manager
- Customer Success Manager Cybersecurity
- Sr Client Success Manager
- Manager Customer Success Manager
- Educational Customer Success Manager
- Senior Remote Consumer Insights
- National Speaker Bureau
- Evening Customer Success Manager Edtech
What cities in Utah are hiring for Partnership Success Manager jobs? Cities in Utah with the most Partnership Success Manager job openings:
Other
Posted 26 days ago
Job description
About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
EDUCATION
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
- Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
- Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
- Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
- Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
- Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.
- Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
- Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
- Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
- Clearly communicate pricing changes while reinforcing the value customers receive from the platform.
- Document customer feedback, trends, and root causes contributing to churn risk.
- Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
- Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
- Recommend process and product improvements based on recurring customer feedback and retention trends.
- Monitor reporting and customer health data to proactively identify emerging retention risks.
- Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
- Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
- Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
- Support ownership transfer processes by coordinating required documentation and cross-functional activities.
- Perform other duties as assigned.
EDUCATION
- High School diploma or equivalent
- A minimum of 1 year previous customer success, training, call center or technical support experience
- Experience as a customer success/retention account manager in dental software
- Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred
- An understanding of common industry standard business practices as related to the dental or medical professions
- Experience with software in a SaaS environment
- Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
- Excellent verbal and written communication skills, particularly phone and email correspondence
- Basic knowledge of computer hardware, database structure and network troubleshooting