Partner Success Manager Jobs in Bend, OR (NOW HIRING)

POSITION SUMMARY

The Talent Operations Partner turns Talent strategy into working process. Reporting to the Talent Operations Director, this role builds and maintains the workflows, documentation, and project plans behind training, onboarding, and orientation, then manages their execution end to end — coordinating logistics, tracking timelines, and administering supporting resources. Recruiting workflow support for administrative roles falls within scope as needed.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

ROLE RESPONSIBILITIES

• Translate strategic direction from the Director of Talent Operations into scoped project plans, defining deliverables, timelines, resource needs, and success measures for each initiative
• Own end-to-end program delivery for administrative and executive hiring — from sourcing, interviewing, qualifying, interview scheduling, offer stages, and full-cycle onboarding while tracking candidate progress and flagging bottlenecks
• Facilitate new hire orientation, managing logistics, presenters, and materials to deliver a consistent first-day and first-week experience organization-wide
• Manage development of role-specific frameworks (e.g., interview guides, orientation tracks), driving them through drafting, stakeholder review, and approval so they're rollout-ready
• Maintain compliance oversight across training and onboarding, auditing practices against company policy and applicable employment regulations and documenting corrective actions
• Lead implementation and change management for Talent tools, processes, and resources, partnering with business leaders and hiring managers on rollout, adoption, and structured feedback cycles for continuous improvement
• Compile and maintain recurring Talent department KPI deliverables — tracking metrics such as time-to-fill, time-to-hire, offer acceptance rate, source-of-hire effectiveness, onboarding completion, and 90-day retention — and package results into dashboards and reports for the Talent Operations Director and business leaders
• Own job posting and advertising — writing job descriptions, managing board postings, and tracking sponsorship spend against budget
• Build and maintain local and industry talent networks, representing the organization at job fairs, professional associations, and community and industry events to develop pipeline ahead of open requisitions

ROLE QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
• Experience in HR, Talent, or People Operations, with a track record of delivering hands-on training, onboarding, or orientation programs
• Strong facilitation and presentation skills, with the ability to engage and train employees at all levels
• Strong project management and organizational skills, with the ability to manage multiple initiatives and deadlines simultaneously
• Ability to translate high-level strategic direction into practical, repeatable processes and hands-on execution
• Detail-oriented with a strong sense of ownership over training quality and consistency
• Comfortable operating in a support/execution capacity, partnering closely with leadership rather than driving independent strategic decisions
• Prior recruiting experience a plus; experience in home care, healthcare, or a multi-site/branch services organization a plus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission.

As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.