ZipRecruiter

Log In

1

Partner Success Manager Jobs in Michigan (NOW HIRING)

TechCollect

Client Success Lead

Rochester, MI · On-site

TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

Nsight Health

Customer Success Liaison

Yale, MI · On-site

$60K - $65K/yr

We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled ... Build strong relationships within partnered clinics, supporting physicians, clinical staff, and ...

Nsight Health

Customer Success Liaison

Yale, MI · On-site

$60K - $65K/yr

We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled ... Build strong relationships within partnered clinics, supporting physicians, clinical staff, and ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

Partner with internal teams to improve training processes and client experience * Use tools like CR ... Proven ability to manage multiple priorities in a fast-paced environment * Experience in training ...

Zoom

Head of Customer Success Transformation

Lansing, MI · On-site

$195K - $366K/yr

Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to ... managers to individual contributors through enablement and inspection What We're Looking For

New

Black & Veatch

Partner Manager

Ann Arbor, MI · On-site

Together, we own our company, our future, and our shared success. As an employee-owned company, our ... The Partner Manager supports the development and execution of strategic partnerships to build the ...

next page

Showing results 1-20

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Michigan

Partner Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do partner success manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for partner success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Partner Success Manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What does a partner success manager do?

A partner success manager is responsible for building and maintaining strong relationships with business partners, ensuring they meet their goals and are satisfied with the company's products or services. They coordinate communication, provide support, and identify opportunities for mutual growth, often using CRM tools and data analysis to track performance and address issues.

What is a Partner Success Manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the typical challenges a Partner Success Manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What jobs in the US pay 300,000 a year?

Partner Success Managers in technology, finance, or consulting firms can earn $300,000 or more annually, especially with experience, bonuses, and stock options. High-level executive roles such as directors or vice presidents in these industries also often reach or exceed this salary level, typically requiring advanced skills, leadership experience, and relevant certifications.

How much do partner success managers make in the US?

Partner Success Managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior roles or those with specialized skills may earn higher compensation, often including bonuses and benefits.

Do CSMS make good money?

Partner Success Managers (CSMs) typically earn a competitive salary that varies based on experience, location, and company size. They often receive additional compensation such as bonuses or commissions, especially in roles involving client retention and account growth. Overall, CSMs can have a lucrative career path with opportunities for advancement and increased earnings.
What are popular job titles related to Partner Success Manager jobs in Michigan? For Partner Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Partner Success Manager jobs in Michigan look for? The top searched job categories for Partner Success Manager jobs in Michigan are:
What cities in Michigan are hiring for Partner Success Manager jobs? Cities in Michigan with the most Partner Success Manager job openings:
Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Michigan as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.
Manager, Product Success (CoCounsel Legal)

Manager, Product Success (CoCounsel Legal)

THOMSON REUTERS

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Thomson Reuters rating

8.9

Company rating: 8.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

25th of 451 rated business services

Job description

We'relooking for aManager ofProductSuccessto lead a team ofProductSuccess Managers with customers across ourCoCounselLegalsuite of products.This leader willalsodirectly own a focused portfolio of enterprise and strategic customers while managing and developing a team of Product Success professionals.

The ideal candidate is equally comfortable leading people and engaging with executives at our largest customers-setting direction for the team, modeling best-in-class customer and product successpractices androlling up their sleeves to drive outcomes for our customers.You'llcoach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. Youand yourteam will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services.

About the Role

In your capacityserving yourindividual book of business:

  • Be a deep product expert on ourAI enabledCoCounselsuite of products.

  • Deliver all aspects of the customer success motion to assignedcustomers;in combination with deepCoCounselproductexpertise. Including, but not limited to: cocreating customer success plans,deliveryexecutive business reviews,demonstratevalue, identifying and mitigating risk while retaining and growing the customers relationship with Thomson Reuters.

  • Serve asdeepproduct expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.

  • Develop enablement for customers in partnership to serve our digital strategy.

  • Develop enablement to educate Thomson Reuters employees.

  • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support businessobjectives.

  • Effectivelypartner with all relevant internal and external partners and stakeholders.

  • Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately.

Inyour capacity asthe leader ofa team ofProduct Success Managers,you will:

  • Coach and DevelopPSMs: Mentor and guidePSMsto build their skills in customer relationship management, problem-solving, and strategic account planning.

  • Drive Team Performance: Set andmonitorperformance metrics for the team, ensuring alignment with customer and business outcomes such as adoption, retention, and growth.

  • Support Customer Engagement: Oversee customer engagement strategies and ensurePSMsareexecuting oncustomer success plans to drive measurable results.

  • Foster Collaboration: Partner with Sales, Product,Customer Succes, Professional Services,and Enablement teams to ensurePSMshave the tools and resources needed to succeed.

  • Customer Advocacy: Act as an escalation point for customer issues, working cross-functionally to resolve challenges and advocate for customer needs.

  • OptimizeProcesses:Identifyand implement best practices to improve team efficiency, customer engagement, and overall effectiveness.

  • Promote a Customer-Centric Culture: Lead by example to create a culture of customer focus, accountability, and continuous improvement within the team.

  • Serve asthe PSM leader anddeep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.

Key Outcomes

  • Increased customer adoption and time-to-value acrossCoCounselsolutions

  • Identifyand drive expansion across your assigned customer portfolio

  • High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team

  • Clear visibility and action plans for at-risk accounts

  • Strong cross-functional collaboration that improves customer experience and advocacy

  • Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team.

About You

You area fitfor the role ofManager,ProductSuccessif you have:

  • 3+ years leading or managing Customer Success teams (SaaS preferred); experience withBusiness, Law, Computer Science,Consulting,Engineeringor a related disciplineis a plus.

  • Demonstrated passion for developing people and building high-performing teams.Energized and elevated others; lead with empathy, clarity, and accountability.

  • Proventrack recorddriving retention, adoption, and expansion with enterprise or strategic accounts.

  • Hands-on experience with Gainsight, Gong, andSalesforce (or similar CS/CRM platforms).

  • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.Understanding oflegal workflows, terminology, andcommon challenges.

  • Functional/technical skills inGenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis.

  • Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins.

  • Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.

  • Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.

  • Live our TR core values: Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together-driving impact through curiosity, speed, and collaboration.

  • Bachelor's degreerequired; master's degreeor J.D. isa plus.

  • Ability to travel25%.

#LI-BS1

What's in it For You?

  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

  • Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $147,000 USD - $273,000 USD. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Target total cash compensation ranges are inclusive of both base pay and any target sales incentive. This job posting will close 07/31/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com

What Thomson Reuters employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply