Partner Success Manager Jobs in Delaware (NOW HIRING)

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Manager Lead Senior within PNC's Digital organization, you will be based in Cleveland, OH; Philadelphia or Pittsburgh, PA; Dallas TX; Chicago IL; or Wilmington, DE.
As a Digital Product Manager Lead Senior on our Mobile & Online Banking Security team, you will define and deliver the experiences that protect that trust. This is a high-impact leadership role at the intersection of customer experience, cybersecurity, fraud prevention, and digital innovation. You will own the product strategy and roadmap for some of the most critical moments in a customer's digital journey, from sign-in and authentication to device trust, access recovery, and session security. You will lead complex initiatives across mobile, web, and assisted channels while partnering with senior leaders in Technology, Cybersecurity, Fraud, Risk, Compliance, and Operations. Your work will directly influence customer trust, reduce fraud risk, and shape the future of digital banking at scale.
Lead Product Strategy & Vision
Own the end-to-end vision, strategy, and multi-year roadmap for mobile and online banking security experiences.
Define and evolve capabilities including authentication, multi-factor authentication, adaptive challenges, device recognition and binding, session management, and account access recovery.
Make strategic tradeoff decisions that balance customer convenience, fraud risk, regulatory expectations, and long-term platform scalability.
Serve as the product leader and primary decision-maker for digital banking security experiences.
Drive Execution & Delivery
Lead one or more agile product teams responsible for delivering security and authentication capabilities.
Translate strategy into actionable roadmaps, epics, features, and user stories.
Coordinate delivery across mobile, web, and enterprise security platforms to create seamless customer experiences.
Navigate complex dependencies and stakeholder priorities to deliver measurable outcomes.
Advance Mobile & Online Banking Security
Lead authentication and access control experiences across iOS, Android, and web platforms.
Partner closely with Cybersecurity and Fraud teams to implement adaptive and risk-based security controls.
Identify opportunities to reduce customer friction while strengthening security posture.
Ensure solutions are resilient, scalable, and capable of supporting millions of users.
Manage Risk & Governance
Operate within a highly regulated environment and partner with Risk, Compliance, and Legal teams.
Support audits, risk assessments, and regulatory reviews.
Ensure product controls, governance practices, and security requirements are clearly documented and effectively executed.
Measure Impact
Define and track key performance indicators including authentication success rates, fraud outcomes, challenge completion rates, customer satisfaction, and operational efficiency.
Use customer insights, experimentation, and data-driven decision making to continuously improve performance.
Lead Through Influence
Build alignment across Digital Banking, Technology, Cybersecurity, Fraud, Risk, and Operations.
Communicate strategy, priorities, and outcomes to senior leaders and executive stakeholders.
Coach and mentor product managers while helping strengthen product management excellence across the organization.
A successful candidate will have:
7+ years of product management experience leading large-scale customer-facing digital products.
Proven success managing mobile and/or online banking experiences in regulated or high-risk environments.
Strong understanding of authentication and access management concepts, including MFA, device trust, risk-based authentication, and session controls.
Experience leading cross-functional initiatives involving technology, security, and business stakeholders.
Exceptional communication, strategic thinking, analytical, and problem-solving skills.
Ability to influence and drive decisions across diverse stakeholder groups without direct authority.
Experience with mobile security, biometrics, passwordless authentication, or digital identity products.
Knowledge of FIDO, OAuth, OpenID Connect, SAML, or related identity and access management technologies.
Direct partnership experience with Cybersecurity, Fraud, and Enterprise Risk organizations.
Financial services or fintech experience.
Experience leading product teams or mentoring other product managers.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development.
• Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to Develop in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
• Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, WireframingCompetenciesBusiness Acumen, Competitive Environment, Data Gathering and Reporting, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Marketing Strategy and Positioning, Product Development Life Cycle, Project Management, Solutions DevelopmentWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $112,000.00 - $228,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 07/31/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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