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Partner Operations Manager Jobs in Lenoir, NC (NOW HIRING)

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Partner Operations Manager information

See Lenoir, NC salary details

$28.1K

$57.5K

$107.4K

How much do partner operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for partner operations manager in Lenoir, NC is $57,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $70,200.00 per year, depending on experience, location, and employer.

What is a partner operations manager?

Partner Operations Managers are professionals responsible for overseeing and optimizing the processes and relationships between a company and its external partners, such as vendors, resellers, or affiliates. They coordinate cross-functional teams to ensure smooth collaboration, resolve operational issues, and drive mutual business growth. Their role often involves analyzing performance metrics, managing partner onboarding, and developing strategies to enhance operational efficiency. By maintaining strong communication and alignment, Partner Operations Managers help maximize value for both the company and its partners.

How does a partner operations manager typically collaborate with cross-functional teams to support partner success?

As a Partner Operations Manager, you'll regularly collaborate with sales, marketing, product, and customer success teams to ensure partner needs are met and operational processes run smoothly. This involves coordinating onboarding, resolving escalations, optimizing workflows, and facilitating clear communication between partners and internal teams. Your role is pivotal in identifying process improvements and aligning goals across departments to drive mutual growth and satisfaction. Effective collaboration and relationship management are key to delivering a seamless partner experience.

What are the key skills and qualifications needed to thrive as a partner operations manager, and why are they important?

A Partner Operations Manager typically needs strong analytical skills, experience in business operations, and a relevant degree such as business administration or supply chain management. Familiarity with CRM systems, data analytics tools, and project management software is often required, along with certifications like PMP or Six Sigma being advantageous. Excellent communication, relationship-building, and problem-solving abilities are vital soft skills for collaborating with internal teams and external partners. These combined skills ensure efficient partner management, process optimization, and the achievement of organizational goals.

What is the difference between Partner Operations Manager vs Partner Account Manager?

AspectPartner Operations ManagerPartner Account Manager
Primary FocusStreamlining partner processes, managing operations, and optimizing partner programsManaging relationships, sales, and performance of individual partner accounts
ResponsibilitiesOperational efficiency, partner onboarding, process improvementsAccount growth, renewals, and partner engagement
Skills & CredentialsProject management, operational expertise, communication skillsSales, relationship management, negotiation skills
Work EnvironmentCross-functional teams, internal operationsCustomer-facing, client relationship focus

While both roles involve working with partners, the Partner Operations Manager focuses on optimizing partner processes and operational efficiency, whereas the Partner Account Manager emphasizes managing individual partner relationships and sales performance. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What job categories do people searching Partner Operations Manager jobs in Lenoir, NC look for?

The top searched job categories for Partner Operations Manager jobs in Lenoir, NC are:

What cities near Lenoir, NC are hiring for Partner Operations Manager jobs?

Cities near Lenoir, NC with the most Partner Operations Manager job openings:

Partner Operations Manager jobs near you
Infographic showing various Partner Operations Manager job openings in Lenoir, NC as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $57,519 per year, or $27.7 per hour.

Operations Manager - 3PL Final Mile

Newton, NC • On-site

Direct Impact Logistics
See more jobs at Direct Impact Logisticsexternal

$70K - $80K/yr

Full-time

Re-posted 2 days ago

Job description

Operations Manager – Final Mile Delivery (3PL).

Position Overview:
The Operations Manager is responsible for overseeing the daily operations of a third-party logistics (3PL) final mile delivery operation. This role manages delivery teams, independent contractors, dispatch, route execution, customer service, safety, compliance, staffing, and operational performance.

The Operations Manager will ensure that all deliveries are completed safely, efficiently, on time, and in accordance with client requirements and company standards. This position requires strong leadership, problem-solving, communication, and logistics management skills in a fast-paced environment.

Key Responsibilities.
Operations Management:
  • Oversee daily final mile delivery operations from loadout through completion.
  • Manage daily truck capacity, staffing, routes, and delivery schedules.
  • Ensure all teams are properly staffed and prepared for daily routes.
  • Monitor route progress throughout the day and resolve operational issues in real time.
  • Coordinate with dispatchers, drivers, helpers, warehouse personnel, clients, and contractors.
  • Ensure all operational procedures and client requirements are followed.
  • Conduct daily operational meetings and communicate priorities, expectations, and performance goals.

Driver & Contractor Management:
  • Manage and oversee independent contractors, drivers, and delivery teams.
  • Monitor contractor performance, attendance, professionalism, and compliance.
  • Address performance issues through coaching, corrective action, and follow-up.
  • Ensure delivery teams maintain proper uniforms, identification, tools, equipment, and vehicle standards.
  • Assist with recruiting and onboarding new contractors and delivery teams.
  • Maintain appropriate truck and team capacity to meet business needs.

Route & Dispatch Oversight:
  • Partner with dispatch to ensure routes are properly planned and executed.
  • Monitor late departures, missed stops, customer issues, route delays, and failed deliveries.
  • Ensure teams arrive at the facility on time for loadout.
  • Monitor truck departure times and daily route completion.
  • Escalate and resolve route issues that may impact customer service or client performance.
  • Review GPS/tracking information and delivery activity when necessary.

Client & Customer Service:
  • Maintain strong relationships with client operations teams and facility management.
  • Respond promptly to client concerns and operational escalations.
  • Ensure delivery teams provide professional customer service at every stop.
  • Review customer complaints, detractors, and service failures.
  • Develop action plans to improve customer satisfaction and delivery quality.

KPI & Performance Management:
  • Monitor and report daily and weekly operational KPIs.
  • Track metrics including:
    • On-Time Delivery (OTD).
    • NPS / Customer Satisfaction.
    • Skip Rate.
    • Route Completion.
    • Dispatch Exceptions.
    • Claims and Damages.
    • Delivery Quality.
    • Attendance and Staffing.
    • Loadout and Departure Times.
  • Identify performance trends and implement corrective action plans.
  • Conduct coaching and performance reviews with teams and contractors.
  • Communicate KPI results and action plans to senior management and clients.

Safety, Quality & Compliance:
  • Ensure all drivers and delivery teams follow company and client safety requirements.
  • Verify trucks meet required standards and are properly equipped.
  • Ensure proper handling, loading, securing, assembly, and delivery of merchandise.
  • Monitor damage prevention and product protection procedures.
  • Ensure required licenses, insurance, DOT/MC documentation, and contractor compliance are maintained.
  • Report and follow up on accidents, injuries, property damage, and merchandise claims.
  • Development to dispatchers, drivers, helpers, and other operations personnel.

Administrative Responsibilities:
  • Maintain accurate operational records, staffing information, contractor documentation, and performance reports.
  • Coordinate with claims, recruiting, and senior leadership.
  • Participate in client meetings, performance calls, and internal leadership meetings.

Qualifications:
  • 3+ years of experience in logistics, transportation, final mile delivery, last mile operations, or a related field.
  • Previous management or supervisory experience preferred.
  • Experience managing drivers, delivery teams, independent contractors, or 3PL operations.
  • Strong understanding of route execution and final mile delivery operations.
  • Experience working with KPIs and performance metrics.
  • Strong communication and leadership skills.
  • Ability to make quick decisions in a fast-paced operational environment.
  • Strong organizational and problem-solving abilities.
  • Proficiency with Microsoft Office, Excel, and logistics/dispatch software.
  • Ability to work flexible hours, including early mornings, weekends, and holidays as operationally required.
  • Valid driver's license and ability to travel between operational locations as needed.

Core Competencies:
  • Leadership & Team Management.
  • Final Mile Logistics.
  • Contractor Management.
  • Dispatch & Route Execution.
  • KPI Management.
  • Customer Service.
  • Problem Solving.
  • Safety & Compliance.
  • Staffing & Recruiting.
  • Client Relationship Management.
  • Time Management.
  • Communication.
  • Accountability.

Work Environment:
This is a hands-on operations position requiring regular presence at the logistics facility, warehouse, loading docks, and delivery operation. The Operations Manager must be comfortable working in a fast-paced environment, responding to operational issues throughout the day, and managing multiple priorities simultaneously.

The successful candidate will be a hands-on leader who takes ownership of daily operations, holds teams accountable, develops people, protects client relationships, and consistently drives operational performance.