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Partner Operations Manager Jobs in Cleveland, OH

Kinnect

Operations Manager

Cleveland, OH · On-site

$75K - $82K/yr

In close partnership with the Chief Operating Officer, Kinnect's leadership team and the Board, the Operations Manager will be accountable for aligning resources and processes to best achieve ...

H Cap Connect, LLC

Operations Manager

Avon, OH · On-site

Position Overview The Operations Manager serves as the operational leader of the office, partnering closely with firm ownership to ensure the business runs smoothly while maintaining an exceptional ...

Emerald Credit Union

Be Seen First

Operations Manager

Cleveland, OH · On-site

$56K/yr

The Operations Manager is responsible for providing leadership and oversight of all branch ... Partner with executive leadership to implement strategic initiatives, improve processes, and ...

Amazon

Operations Manager

Akron, OH

... and partnering with other Leaders to load balance -Manage safety, quality, productivity, and customer delivery promises -Collaborate with all support teams including Safety, Engineering, Loss ...

Amazon

Operations Manager

Akron, OH · On-site

... and partnering with other Leaders to load balance -Manage safety, quality, productivity, and customer delivery promises -Collaborate with all support teams including Safety, Engineering, Loss ...

Amazon

Operations Manager

Euclid, OH · On-site

... partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss ...

Amazon

Operations Manager

Akron, OH · On-site

... and partnering with other Leaders to load balance -Manage safety, quality, productivity, and customer delivery promises -Collaborate with all support teams including Safety, Engineering, Loss ...

Amazon

Operations Manager

North Randall, OH · On-site

... partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss ...

Scientific Games

Operations Manager

Solon, OH

Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation ... Position Summary The Operations Manager is responsible for overseeing product and/or service ...

Scientific Games

Operations Manager

Solon, OH · On-site

Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation ... Position Summary The Operations Manager is responsible for overseeing product and/or service ...

Ulta Beauty, Inc.

Operations Manager

Mentor, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty, Inc.

Operations Manager

Mentor, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty

Operations Manager

Mentor, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty, Inc.

Operations Manager

Stow, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty, Inc.

Operations Manager

Stow, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty

Operations Manager

Stow, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

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All JobsPartner Operations JobsPartner Operations Manager JobsPartner Operations Manager Jobs in Cleveland, OH

Partner Operations Manager information

See Cleveland, OH salary details

$30.1K

$61.6K

$115K

How much do partner operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for partner operations manager in Cleveland, OH is $61,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $75,200.00 per year, depending on experience, location, and employer.

What is a partner operations manager?

Partner Operations Managers are professionals responsible for overseeing and optimizing the processes and relationships between a company and its external partners, such as vendors, resellers, or affiliates. They coordinate cross-functional teams to ensure smooth collaboration, resolve operational issues, and drive mutual business growth. Their role often involves analyzing performance metrics, managing partner onboarding, and developing strategies to enhance operational efficiency. By maintaining strong communication and alignment, Partner Operations Managers help maximize value for both the company and its partners.

What does a partner operations manager do?

A partner operations manager oversees the processes and relationships involved in managing partnerships between a company and its external partners. They coordinate communication, ensure contractual compliance, optimize partner performance, and often use tools like CRM systems to track progress. The role requires strong organizational, communication, and problem-solving skills to support strategic business growth.

What are the key skills and qualifications needed to thrive as a partner operations manager, and why are they important?

A Partner Operations Manager typically needs strong analytical skills, experience in business operations, and a relevant degree such as business administration or supply chain management. Familiarity with CRM systems, data analytics tools, and project management software is often required, along with certifications like PMP or Six Sigma being advantageous. Excellent communication, relationship-building, and problem-solving abilities are vital soft skills for collaborating with internal teams and external partners. These combined skills ensure efficient partner management, process optimization, and the achievement of organizational goals.

How does a partner operations manager typically collaborate with cross-functional teams to support partner success?

As a Partner Operations Manager, you'll regularly collaborate with sales, marketing, product, and customer success teams to ensure partner needs are met and operational processes run smoothly. This involves coordinating onboarding, resolving escalations, optimizing workflows, and facilitating clear communication between partners and internal teams. Your role is pivotal in identifying process improvements and aligning goals across departments to drive mutual growth and satisfaction. Effective collaboration and relationship management are key to delivering a seamless partner experience.

What is the difference between Partner Operations Manager vs Partner Account Manager?

AspectPartner Operations ManagerPartner Account Manager
Primary FocusStreamlining partner processes, managing operations, and optimizing partner programsManaging relationships, sales, and performance of individual partner accounts
ResponsibilitiesOperational efficiency, partner onboarding, process improvementsAccount growth, renewals, and partner engagement
Skills & CredentialsProject management, operational expertise, communication skillsSales, relationship management, negotiation skills
Work EnvironmentCross-functional teams, internal operationsCustomer-facing, client relationship focus

While both roles involve working with partners, the Partner Operations Manager focuses on optimizing partner processes and operational efficiency, whereas the Partner Account Manager emphasizes managing individual partner relationships and sales performance. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Partner Operations Manager jobs in Cleveland, OH? For Partner Operations Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Partner Operations Manager jobs in Cleveland, OH look for? The top searched job categories for Partner Operations Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Partner Operations Manager jobs? Cities near Cleveland, OH with the most Partner Operations Manager job openings:
Partner Operations Manager jobs near you
Infographic showing various Partner Operations Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,561 per year, or $29.6 per hour.

Operations Manager

Kinnect

Cleveland, OH • On-site

$75K - $82K/yr

Full-time

Re-posted 28 days ago

Job description

Overview of Kinnect
Kinnect is an Ohio-based non-profit organization dedicated to developing KinFirst strategies and delivering programs that strengthen kinship connections and inclusive support networks for families, young people, and children. Kinnect has spent 20 years collaborating with families, public agencies, and private providers to ensure young people and families have the belonging, resources, and relationships they need to thrive.
Kinnect’s purpose, vision, and guiding principles center family and kin and promote a KinFirst culture in every aspect of our service delivery and advocacy efforts for families, young people, and children. Kin is family, family is kin, and whether relationships involve relatives or chosen family connections, a KinFirst culture is the way we work and live each day.
Kinnect is proud to be a nationally recognized leader and pioneer in the field, which led to the development of KinnectU, a training, consulting, and replication branch of Kinnect, to provide these services to all child- and family-serving organizations. Our programs include the Ohio Kinship and Adoption Navigator (OhioKAN) program, Kinnect to Family (KTF), and Youth Centered Permanency Roundtables (YCPRT). Kinnect is grateful to receive support from a variety of sources, including contracts with government entities, partnerships with nonprofits, generous grants, and invaluable donations from foundations and private donors.
Position Summary
The Operations Manager is responsible for supporting the design and deployment of the operational infrastructure required to support Kinnect’s mission and strategic plan. In close partnership with the Chief Operating Officer, Kinnect’s leadership team and the Board, the Operations Manager will be accountable for aligning resources and processes to best achieve specific key performance indicators.
The Operations Manager plays a vital supportive role in ensuring the effective and mission-driven operation of the organization. This position works collaboratively across teams to foster a culture of trust, transparency, and shared accountability. The Operations Manager identifies opportunities to improve efficiency, strengthen systems, and streamline processes, while also helping to address operational challenges and gaps. By providing timely insights, analysis, and operational information, this role supports the Chief Operating Officer and leadership team in making informed decisions that advance the organization’s mission and strategic objectives. The Operations Manager is also responsible for the documentation, implementation, and ongoing maintenance of operational processes and procedures to support sustainability, compliance, and organizational effectiveness.
The Operations Manager should be highly motivated, able to handle a fast-paced work environment, ambiguity and manage multiple priorities successfully with a positive attitude and willingness to work through and manage change.
Essential Functions
  • Serve as a central point of contact for internal operations, ensuring effective communication across departments.
  • Directly supervise, coach, and support a team of Coordinators to ensure high performance, accountability, and professional growth.
  • Build processes and procedures that align with the goals of the organization.
  • In partnership with the Chief Operating Officer, works to support a high performing and team-oriented culture through effective policies/practices.
  • Work as a member of the leadership team to devise strategies and policies to meet the emerging demands of Kinnect.
  • Act as a primary point of contact with the technology vendor, regarding contract administration and compliance. Review, retain and communicate technology-related policies and procedures as developed by the vendor. Monitor user experience and suggest improvements.
  • Manage and monitor MOU process, service level agreements (SLAs), and contracts to assess compliance with organizational vendors. Address and resolve performance issues with vendors while building positive working relationships with vendors and contractors.
  • Consider the needs of external partners and internal team members and incorporate them into strategic plans and processes.
  • Monitor special projects to ensure bandwidth and quality.
  • Convene regular update meetings and follow up on issues that are not resolved.
  • Review vendor bills and assist in resolving issues as needed in partnership with the Office Coordinators and Finance Team.
  • Coordinate training activities, as needed.
  • Provide a strong executive presence and ability to interact with Board members.
  • Develop and implement new strategies and procedures.
  • Support the Chief Operating Officer and Program Directors in improving, developing, documenting and tracking of performance metrics for the organization.
  • Support facilities management that includes lease compliance, remote work arrangements, facilities maintenance, employee safety and health, space planning, and emergency procedures policy development and documentation.
Education and Qualifications
  • A Bachelor’s Degree with 3-5 years of professional experience in a related area
  • 3-5 years of demonstrated operations management experience, or non-profit management experience including compliance and reporting
  • Experience supervising and developing a strong team
  • Non-profit experience
  • A demonstrated track record of successful project management
  • Proficiency in Microsoft Office Suite, as well as experience working with accounting and payroll software and information management.
Working Conditions
  • First 90 days of employment will be performed in the Cleveland office with a flexible hybrid work arrangement to be coordinated thereafter.
  • Travel required, as needed. Must have access to own reliable transportation.
  • This job requires occasional overnight travel
  • Kinnect as an organization has a Hybrid Work Model that combines remote and on-site work at Kinnect, as well as routine on-site or in-person work with team members, partner sites, community events, and direct service in the field.
  • This role will utilize standard office equipment, provided by Kinnect
Hiring Process
The final candidate selected for the position will be required to undergo a criminal background check and drug screening. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal conviction(s) will be made before excluding an applicant from consideration.
Guiding Principles and Competencies
Partnership: Bringing our collective experience and skillsets to relationships that support our connectedness and achievement of our mission.
  • I build constructive and effective relationships to find common ground and solve problems
  • When I participate in teamwork, I will ensure that I am giving everyone accurate and timely information as needed to move forward on our common goals
  • I reprioritize when needed and create focus to strengthen partnerships throughout times of change
  • I strive to help people feel included, respected, and valuable about being a member of the team
Innovation: Continuous and dynamic process where creative ideas are valued, discussed, and implemented to significantly disrupt routing and prevailing structures.
  • I am willing to share my ideas, even the new and unique ones, when brainstorming, problem solving and in my daily work
  • I explore issues through a lens of equity and inclusion by co-creating solutions with people, not for people. I am committed to centering and elevating the voice of those we serve, whether it be families, youth, caregivers, team members or our partners. I am willing to design programs and solutions for the future we want to have.
  • When faced with challenges, I remain curious, look beyond the obvious and my own lens and perspective to push myself to look for multiple solutions even though I might not have all the answers. I am open to iterating and continuous learning
  • I choose to view failure as an opportunity to learn
Integrity: Having the courage to live the Kinnect values of dignity, respect and honesty.
  • I strive to be self-aware and open to feedback that allows for development and growth
  • I stay aligned with Kinnect’s values while maintaining flexibility to incorporate new ideas and perspectives
  • During difficult times, I strive to maintain composure, self-regulate, maintain my sense of self-awareness and stay in empathy when working through issues
  • I take responsibility for contributing to high quality and inclusive end results, for the good of the greater team
  • I take responsibility for my own boundaries, self-care, and rest so that I am able to engage meaningfully in my work at Kinnect
Outcome Focused: We strive to measure our work, to pivot, iterate, and improve to accomplish desired results.
  • I make time and space to assess process, progress, and results
  • I work with my team to make sure we all have up-to-date information so we can make accurate and informed decisions
  • I ask for what I need to be able to contribute and perform to the best of my ability
  • I keep families, youth, community partners and Kinnect team members in mind when creating goals and throughout the course of the project
Communicate Effectively: Develop and deliver communications using various methods that conveys a clear understanding of the unique needs of the different audiences we communicate with.
  • Attentively listens to others
  • Provides timely and helpful information to others across the organization
  • Encourages the open expression of diverse ideas and opinions
  • Ability to utilize multiples communication methods such as telephone, email, letters, reports, to name a few to share information and to keep people informed of progress or what is needed
Leadership Acumen:
Understands the complexities involved in organizational functioning as it relates to people, to overall strategy, and to policies/procedures. Is able to achieve high quality results through informed decision making and applying knowledge from experience, education and through partnerships.
  • Comfortably navigates through complex policies and processes
  • Successfully manages team related dynamics
  • Gains the confidence and trust of others through honesty, integrity, and authenticity
  • Understands the meaning and implications of key data indicators and decisions.
  • Interprets and applies data analysis to generate, evaluate, and act on strategic options and opportunities
Effective Team Development
Ability to build strong identity teams that are inclusive and can apply their diverse skills and perspectives to achieve common goals.
  • Creates a sense of belonging and strong team identity that allows members of the team to apply their diverse skills and perspectives to achieve common goals
  • Develops people to meet both their professional goals and the organization’s goals through coaching, feedback, exposure, and stretch assignments
  • Fosters innovation and learning from mistakes to support individuals and the team in achieving the mission and vision of the organization
  • Demonstrates self-awareness and actively seeks new ways to grow and be challenged
Administers and Supports Efforts to Achieve Goals
Provides leadership and direction to the team to ensure success in achieving common goals. Is able to provide appropriate support, guidance and accountabilities to achieving organizational goals.
  • Provides direction and delegation by planning and prioritizing work
  • Intervenes to remove obstacles when needed to achieve organizational goals
  • Holds self and others accountable to meet commitments and results
  • Focuses on continuous improvement by marshaling resources and orchestrating multiple activities to accomplish goals
  • Builds partnerships and works collaboratively with others to meet shared objectives
Manages Complexity and Innovation
Understands and is skilled in making sense of complex situations and challenges to effectively resolve issues. Has skills and an understanding on how to support the use of innovation and implementation science to understand opportunities and challenges that arise at the organizational level and within teams.
  • Asks questions and acquires information to make quality decisions that effectively solve problems
  • Adapts approaches to match different situations and shifting demands
  • Effectively builds formal and informal relationship networks inside and outside the organization to exchange ideas and resources
  • Cultivates innovation and actively learns through using both successes and failures as growth opportunities
Equal Opportunity Employment
Kinnect maintains a policy of nondiscrimination toward all employees and applicants for employment. All aspects of employment with us will be governed on the basis of competence and qualifications and will not be influenced in any manner by race, color, religion, gender, or gender identity or expression, age, sexual orientation, sexual expression or identity, national origin, physical, intellectual or emotional ability, marital or partnership status, parental or family status, medical or genetic status, veteran’s or disabled veteran status, in accordance with applicable federal, state and local laws governing nondiscrimination in employment. Employment Posters stating current regulatory and legal requirements are posted in Kinnect’s main office and on the intranet.
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