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Part Time Text Chat Agent information

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How much do part time text chat agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for part time text chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Part Time Text Chat Agent vs Customer Service Representative?

AspectPart Time Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via chat for various industriesCustomer support via phone, email, or in person across industries
Search & Comparison IntentFocus on online chat roles, flexible schedulesBroader customer service roles, varied communication channels

Part Time Text Chat Agents primarily handle customer inquiries through online chat platforms, often working remotely with flexible hours. Customer Service Representatives may work in person or remotely, handling calls, emails, and chats. While both roles require good communication skills and basic credentials, Part Time Text Chat Agents focus on digital interactions, making them ideal for those seeking flexible, online-based work.

What are the key skills and qualifications needed to thrive as a part time text chat agent, and why are they important?

To thrive as a Part Time Text Chat Agent, you typically need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is often required. Strong problem-solving abilities, patience, and the ability to multitask help agents stand out in this role. These skills ensure prompt, accurate, and positive interactions that drive customer satisfaction and efficient issue resolution.

How do part time text chat agents typically balance multiple conversations at once while maintaining quality service?

Part-time text chat agents often handle several customer conversations simultaneously, which requires strong multitasking skills and the ability to prioritize urgent issues. Most companies provide chat management tools that help agents monitor and organize chats efficiently. Agents are trained to use templates and knowledge bases to respond quickly, but personalizing responses is essential for customer satisfaction. Regular feedback and team meetings help agents continuously improve their approach and share best practices for managing workload during busy shifts.

What is a part time text chat agent?

Part time text chat agents are customer service professionals who assist customers through online chat platforms, typically responding to questions, resolving issues, and providing information. They work remotely or onsite, often outside of traditional business hours, which makes the role flexible for those seeking part-time work. These agents must have strong written communication skills, be comfortable multitasking, and have a good understanding of the company's products or services. Their main goal is to provide prompt and helpful support to customers using written messages rather than phone calls.
What cities are hiring for Part Time Text Chat Agent jobs? Cities with the most Part Time Text Chat Agent job openings:
What are the most commonly searched types of Text Chat Agent jobs? The most popular types of Text Chat Agent jobs are:
What states have the most Part Time Text Chat Agent jobs? States with the most job openings for Part Time Text Chat Agent jobs include:
Part Time Text Chat Agent jobs near you

988 Lifeline Counselor

Mental Health Minnesota

Saint Paul, MN • On-site

$21.50/hr

Full-time, Part-time

Retirement, PTO

Re-posted 16 days ago

Job description

Reports to: 988 Lifeline Manager

Staff Direct Reports: None

Job Type: Part-time and full-time opportunities are available (20 hours/week to 40 hours/week), with regularly scheduled hours. Scheduled shifts range from 4 to 8 hours each, and are scheduled throughout the day, as this is a 24/7 service. Lifeline Counselors working between 9AM and 9PM are required to work in the Mental Health Minnesota office, while Lifeline Counselors working between 9PM and 9AM are remote positions.


PLEASE NOTE: Presently, we are seeking candidates to cover the 9am-9pm, in-office, hours only. We are not hiring for remote work at this time.

Position Summary: 988 Lifeline Counselors are responsible for responding to texts and online chats coming into the Mental Health Minnesota's 988 Suicide and Crisis Lifeline Center, which provides counseling, resources and support for those seeking help from the 988 Suicide and Crisis Lifeline. Lifeline Counselors will be responsible for utilizing crisis chat and text services to provide crisis intervention, emotional support, and resources to all help-seekers.


Primary Duties:

  • Offer crisis-counseling services via chat and text
  • Complete safety/risk assessment, safety planning, de-escalation, and follow-up with chat/text users
  • Provide information and referrals as needed and appropriate
  • Maintain accurate and detailed chat/text reports (documentation must be completed in real time)
  • Complete 1.5 chats/texts per hour (on average)
  • In consultation with a supervisor, provide crisis intervention response as needed
  • Fulfill continuing education requirements as requested or required for the organization and the 988 Suicide & Crisis Lifeline
  • Attend routinely scheduled meetings for 988 Lifeline staff

Education and Experience: The 988 Suicide and Crisis Lifeline responds to individuals experiencing a crisis and/or suicidal ideation, so the ideal candidates will have employment or volunteer experience in crisis services, suicide prevention or mental health services. Experience using text or online chat response is a plus. Candidates must be comfortable with the use of technology, including email, data entry and cloud-based services. 50 hours of training is provided and is paid time for new 988 Lifeline staff, and must be completed within the first 21 days of employment. New hires must adhere to the schedule initially agreed upon for a period of no less than 90 days.

Salary and Benefits: The starting wage for these positions is $21.50/hour. A pay differential of $2/hour is available for overnight staff (those working 1AM to 9AM). A pay differential of $1.50/hour is also available for staff who work full-time (at least 160 hours per month). Benefits include an Employee Assistance Program (EAP), additional pay in lieu of insurance, generous paid time off and Earned Sick and Safe Time, 401(k) match, free parking, easy access to mass transit, and more.


Mental Health Minnesota is an Equal Employment Opportunity employer.

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