Part Time Tech Support Jobs in Michigan (NOW HIRING)

Description
Remote Direct Support Professional- Part time 2nd shift (This position works from an office location in Grand Rapids, Michigan)
Position Summary:
Provides technology enabled support for people with intellectual and developmental disabilities to increase independence, enhance quality of life, maintain health and safety, and meet goals. This support occurs primarily from a remote location, with some in-person support required as needed.
Essential Functions: Include the following, other duties may be assigned
Monitors the physical and emotional health of people served, gathers information, and communicates observations to verbal and written documentation. Monitoring typically occurs in a designated setting off-site from the living space of people served.
Provides guidance for people served in areas such as health, medication, safety, and daily living as outlined in their Individual Plans of Service (IPOS).
Responds to all monitoring system alerts within proper time frames, understanding how to assess needs and prioritize responses if multiple alerts trigger at one time.
Responds to safety concerns in-person as needed. This may include dispatching backup support when applicable.
Engages in real time, two-way communication with people served as needed to respond to requests for support, emergency help, or social interaction.
Creates accurate and timely records and submits a variety of reports, including but not limited to, incidents and daily progress.
Ensures the privacy and dignity of people served and reports any suspected abuse or neglect.
Maintains confidentiality and respects the rights of people served.
Encourages the use of enabling technology to address outcomes as stated in the IPOS whenever possible.
Engages in the application of technology as a natural support for people served.
Provides ongoing training to people served to engage them in the use of supportive technologies.
Identifies risk and behaviors that can lead to a crisis and uses effective strategies to prevent or intervene in the crisis in collaboration with others.
Provides in-person support, involving essential functions of a Residential Support Staff including, but not limited to: assisting in meal preparation, cleaning, small home repairs and light residential maintenance duties, administering first aid and treatments, transportation to and from community locations using agency owned or personal vehicles.
Provides advocacy and empowers and assists people served to advocate for themselves.
Attends meetings, trainings and professional development opportunities as needed.
Provides on-call support, including after hours, in a rotation with the supervisor.
All MOKA employees will conduct themselves in a manner that demonstrates commitment to the public good and aligns with the philosophy, mission, and core values of the agency.
Requirements
Qualifications
To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and ability typically required to perform the essential functions.
Education and/or Experience
High School diploma and at least one year's experience working with people with developmental disabilities. An equivalent combination of education and experience may be considered.
Communication Skills
Ability to communicate effectively with others in person, by telephone or videoconference, and in written form as appropriate for the needs of the audience. Ability to interpret a variety of information in written and verbal form.
Mathematical Skills
Ability to use mathematics to communicate and interpret information and solve problems.
Reasoning Ability
Ability to solve practical problems, deal with a variety of variables and make independent decisions relative to duties.
Computer Skills
Proficiency with all basic applications, such as, word processing, calendars, email, videoconferencing, and internet. Proficiency with enabling technology such as smart phones, tablets, monitoring systems, virtual assistants, and wearable devices.
Certificates, Licenses, Registrations
Must possess a valid driver's license.
Other Qualifications
Must be 18 years of age and have at least three years' experience as a licensed driver.
Physical Demands
Prolonged periods of sitting and working at a computer or other monitoring systems. Occasional standing and walking. Exerting 50-120 pounds of force is required occasionally when providing in-person support.
Work Environment
The work normally occurs in an indoor office environment and in a residential setting when providing in-person support. Includes travel between remote work site and residential sites, access to reliable transportation while on duty is required. May include occasional outdoor activities.