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How much do part time pottery barn customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for part time pottery barn customer service in the United States is $13.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $14.42 per hour, depending on experience, location, and employer.

What is a part time Pottery Barn customer service job?

Part time Pottery Barn customer service jobs involve assisting customers with their shopping needs, answering questions about products, processing sales and returns, and ensuring a positive store experience. Employees in these roles typically work flexible shifts, including evenings and weekends, and may be responsible for both in-person and phone support. Customer service representatives are expected to have strong communication skills, a friendly attitude, and a willingness to help resolve any issues customers may have.

What are the key skills and qualifications needed to thrive as a part time Pottery Barn customer service representative, and why are they important?

To succeed as a Part Time Pottery Barn Customer Service Representative, you need strong communication skills, basic retail or customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory software, and basic computer applications is often required. Excellent problem-solving abilities, patience, and a friendly attitude help you stand out in this customer-facing role. These skills ensure positive customer experiences, efficient transaction handling, and contribute to overall store success.

What are some common challenges faced by part-time customer service associates at Pottery Barn, and how can they be effectively managed?

Part-time customer service associates at Pottery Barn often encounter challenges such as handling high volumes of customer inquiries during peak shopping periods and adapting to frequently changing promotions or inventory updates. Effective communication, strong product knowledge, and familiarity with store policies are essential to manage these situations confidently. Collaborating closely with team members and proactively seeking guidance from supervisors can also help associates navigate difficult customer interactions and maintain a positive, solution-focused attitude.
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Part Time Pottery Barn Customer Service jobs near you
Infographic showing various Part Time Pottery Barn Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $28,570 per year, or $13.7 per hour.

Cashier, Part-Time, Mayfair Mall, Pottery Barn

Williams-Sonoma

Wauwatosa, WI • On-site

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Williams-Sonoma rating

6.6

Company rating: 6.6 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

Job description


About the Team
Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Responsibilities
  • Consistently keep the store energy lively & upbeat for customers & your teammates
  • Engage multiple clients at the cash wrap & create a positive, lasting impression by offering personalized service
  • Accurately & efficiently perform register/POS transactions, sales, returns, exchanges, etc.
  • Ensure accurate ringing & pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
  • Manage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes & delivery
  • Affirm the client's purchase & offer additional merchandise suggestions to complement & complete initial selections
  • Ensure client is aware of all promotions that may impact sales
  • Share information & testimonials about product, in-store events & workshops that will enhance the customer experience
  • Maintain visual standards & supplies of the cash wrap area
  • Maximize all of the resources available to get the customer what they want & resolve any issues
  • Perform other duties as assigned by management - comply with all Company policies and procedures
  • Foster an environment where all associates are treated fairly & with dignity & respect, in accordance with our People-First Philosophy

Criteria & Requirements
  • Love to close a sale & can articulate a proven ability to exceed goals
  • Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
  • Passionate about creating lasting relationships with customers by capturing contacts, re-connecting & promoting all of the inspiration, events & services Williams-Sonoma Inc. has to offer including our Brands' credit card & product launches
  • Know what questions to ask your customers in order to understand their personal style & needs
  • Succeed in a team environment, while able to work independently & manage your own
  • High school diploma or equivalent preferred
  • 1-2 years of experience in a customer service role
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to operate POS system
  • Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full time associates are expected to have open availability to meet the needs of the business.
  • Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • A wellness program that supports your physical, financial and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
San Francisco Locations:
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
About Us
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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