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How much do part time outsourced customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for part time outsourced customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Outsourced Customer Service Representative, and why are they important?

To thrive as a Part Time Outsourced Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and challenging situations. These skills ensure efficient support delivery, customer satisfaction, and positive client relationships in a competitive service environment.

What is part time outsourced customer service?

Part time outsourced customer service refers to hiring external agents or companies to handle customer support tasks on a part-time basis, rather than employing full-time in-house staff. This arrangement allows businesses to provide customer service coverage during specific hours or peak periods without the need for permanent employees. Outsourcing customer service can be cost-effective and flexible, enabling companies to scale support operations according to their needs. These agents typically handle inquiries through phone, email, chat, or social media, ensuring that customers receive assistance even outside regular business hours.

What is the difference between Part Time Outsourced Customer Service vs Part Time Customer Support Representative?

AspectPart Time Outsourced Customer ServicePart Time Customer Support Representative
CredentialsTypically no formal certifications required; on-the-job training commonOften requires basic customer service or communication skills; certifications are rare
Work EnvironmentRemote or outsourced call centers, often overseasIn-house or remote, working directly for a company
Employer & Industry UsageThird-party outsourcing firms serving various industriesDirectly employed by a company, serving specific industries
Search & Comparison IntentFocuses on outsourcing options, cost savings, remote workFocuses on direct customer support roles, career growth

In summary, Part Time Outsourced Customer Service involves working for third-party providers often remotely, focusing on cost-effective support solutions. Part Time Customer Support Representatives are typically employed directly by companies, providing support in-house or remotely, with a focus on direct customer interaction and career development.

How do part-time outsourced customer service representatives typically collaborate with internal teams to resolve customer issues?

Part-time outsourced customer service representatives often work closely with internal teams such as technical support, billing, or product specialists to address complex customer inquiries. While they primarily communicate with customers, they use internal ticketing systems, chat tools, or scheduled meetings to escalate issues and ensure customers receive accurate solutions. Strong communication and documentation skills are essential in this collaborative process to maintain seamless service and uphold company standards. This teamwork creates a supportive environment even when working remotely or across different time zones.
What cities are hiring for Part Time Outsourced Customer Service jobs? Cities with the most Part Time Outsourced Customer Service job openings:
What are the most commonly searched types of Outsourced Customer Service jobs? The most popular types of Outsourced Customer Service jobs are:
What states have the most Part Time Outsourced Customer Service jobs? States with the most job openings for Part Time Outsourced Customer Service jobs include:
Part Time Outsourced Customer Service jobs near you
Customer Service Lead - Part-Time

Customer Service Lead - Part-Time

Burlington Stores

Liverpool, NY • On-site

$17/hr

Part-time

Medical, Retirement, PTO

Posted 29 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 934 frontline employees who took The Breakroom Quiz

19th of 21 rated department stores

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17 per hour - $17 per hour
Location 00885 - Liverpool
Posting Number P1-1076492-7
Address 4000 State Route 31
Zip Code 13090
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17 - $17 per hour

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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