Retail Sales & Business Services Associate (Part-Time)
The UPS Store #7944 – Upper Marlboro, MD
Join Our Team
At The UPS Store #7944, we don't simply complete transactions—we solve problems.
We are seeking a motivated, dependable, and customer-focused Retail Sales & Business Services Associate to join our team. This position goes beyond traditional retail by helping customers with shipping, printing, packaging, mailbox services, notary services, and business solutions.
Every day presents new opportunities to help customers, learn new skills, and contribute to a professional, customer-first environment.
Responsibilities
Customer Experience
- Greet every customer professionally and enthusiastically.
- Listen to customer needs and recommend the best products and services.
- Deliver an exceptional customer experience from start to finish.
- Build lasting relationships with customers through professionalism and trust.
Shipping & Business Services
- Process domestic and international shipments.
- Assist customers with packaging, mailbox services, business services, and notary services.
- Educate customers on available products and value-added solutions.
Print Production
- Process print orders accurately and efficiently.
- Assist with wide-format printing, finishing, binding, laminating, and other print services.
- Perform quality checks before releasing customer orders.
Store Operations
- Operate the point-of-sale system accurately.
- Handle cash and maintain drawer accountability.
- Maintain inventory and restock merchandise.
- Keep the store clean, organized, and professional.
- Answer incoming phone calls with professionalism.
- Follow opening and closing procedures.
Preferred Qualifications
- Customer service or retail experience preferred.
- Print production experience is a plus.
- Shipping or logistics experience is a plus.
- Strong communication and interpersonal skills.
- Comfortable learning new technology and software.
- Detail-oriented with the ability to multitask in a fast-paced environment.
- Bilingual (Spanish) is a plus.
What We're Looking For
We are looking for team members who:
- Put the customer first.
- Take pride in their work.
- Enjoy learning new skills.
- Communicate professionally.
- Work well as part of a team.
- Take ownership and solve problems.
- Maintain a positive attitude under pressure.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 50 pounds.
- Reliable transportation.
- Weekend availability preferred.
Job Type: Part-Time
Pay: $16.00–$18.00 per hour
Expected Hours: 15–25 hours per week
Benefits
- Employee discount
- Paid training
- Cross-training in shipping, printing, and business services
- 401(k) eligibility after one year
Typical Shifts
- Morning
- Day
- Evening
- Weekend
- Approximately 5-hour shifts
Additional Requirements
- Basic math skills (required)
- Professional phone etiquette (required)
- Customer service experience (preferred)
- Must be willing to become a Maryland Notary Public within 90 days of employment (company assistance provided if applicable).
Application Question
As part of your application, please answer the following in 3–5 sentences:
- Which two services offered by The UPS Store interest you the most, and why?
- At Store #7944, we believe in putting the customer first. What does "customer first" mean to you?
We review every response. Thoughtful answers help us understand your communication style, willingness to learn, and commitment to delivering exceptional customer service.
Work Location: In person
The UPS Store #7944
Upper Marlboro, Maryland