Ticket Taker
Phoenix Convention Center · Symphony Hall & Orpheum Theatre · Phoenix, AZ
Client
Phoenix Convention Center
Venues
Symphony Hall | Orpheum Theatre - Phoenix, AZ
Employment Type
Part-Time, Event-Based
Active Season
September 1 - June 1 (dark period June-August, except ~4 June events)
Shift Length
4 to 5 hours per event | 4-hour minimum guaranteed
Early Call
30-60 minutes prior to doors for program insert setup
Pay Rate
TBD
Uniform
Sport jacket, pseudo white shirt, black pants - provided by S4 Global Solutions
Reports To
Ticket Taker Lead | S4 Global Solutions Program Manager
ABOUT THE ROLE
As the fifth largest city in the United States, the City of Phoenix - through the Phoenix Convention Center and Venues - is seeking driven, professional, and guest-focused Ticket Takers. This position is responsible for scanning and validating tickets at assigned entry points while delivering a welcoming, professional guest experience. Ticket Takers also support pre-event setup during the early-call window to ensure the venue is ready before doors open.
The Ticket Taker is the first face guests see when they arrive at Orpheum Theatre and Symphony Hall. This position is responsible for scanning and validating tickets at assigned entry points while delivering a welcoming, professional guest experience. Ticket Takers also support pre-event setup during the early-call window, helping ensure the venue is operationally ready before doors open.
RESPONSIBILITIES & DUTIES
- Scan and validate guest tickets using venue-provided handheld scanning equipment at assigned entry points.
- Greet guests professionally and courteously, establishing a positive first impression at every event.
- Identify and immediately escalate invalid, expired, or counterfeit tickets to the Ticket Taker Lead.
- Arrive during the early-call window (30-60 minutes before doors) to stuff program inserts and set them at portal entry doors.
- Remain at assigned post throughout the ingress period; respond to repositioning instruction, as directed by Ticket Taker Lead.
- Assist guests with questions related to venue access, seating sections, and general directions.
- Monitor entry queue to support orderly and efficient guest flow.
- Maintain awareness of emergency procedures and exit locations for the assigned venue.
MINIMUM QUALIFICATIONS
- Must be 18 years or older.
- Prior customer service, hospitality, or event staffing experience preferred but not required.
- English-speaking required; bilingual (English plus additional language) preferred.
- Comfortable operating handheld scanning equipment (training provided).
- Ability to stand for extended periods in a high-energy, high-volume event environment.
- Must pass a background check as required by the client prior to first event.
- Available for a flexible event-based schedule including evenings, weekends, and holidays.
DESIRED QUALIFICATIONS
- Experience in a performing arts, entertainment venue, or convention center setting.
- Bilingual English/Spanish or English/other language.
- Prior experience with digital ticketing platforms or barcode/QR scanning systems.