Part Time Call Screener Jobs (NOW HIRING)

Access Screener Supervisor 

Full-Time, On-Site  

Hiring Range: $27.16 – $33.95 per hour  

Non-Exempt  

Benefits at a Glance 

• Comprehensive Coverage: Health, Dental & Vision 
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance 
• Student Loan Assistance & Professional Development 
• 403(b) Retirement Plan with Company Contributions 
• Employee Assistance Program (EAP) 
• Pet Insurance 
• Free Wellness App (2MorrowHealth) 
• Collaborative, Supportive Team Environment 

The Access Screener Supervisor provides supervision, assistance, and support to all Access Screener/Coordinators to ensure that they perform their assigned duties up to KMHS Access standards, as well as maintain working skills as a Screener/Coordinator.

Our goal is to ensure quality care and improve the operations of KMHS in support of its stated mission.  Further, we aim to provide the highest level of customer service to internal and external customers.
Primary Responsibilities: 

• Provide consistent supervision to Access Screeners, including those at satellite offices.
• Triage individual requests for service via phone and for those who walk-in to the agency. 
• Provide crisis services to clients as needed. Crisis services can include: immediate triage of needs, documenting Crisis Intervention notes, provide information and resources for other providers in the community, and facilitate referrals to the Crisis Triage Center or the Mobile Crisis Outreach Team (MCOT).
• Use clinical judgment and be proficient with de-escalation skills to remain calm and effective when working with community members of all ages who may be in distress or experiencing a behavioral health crisis.
• Assist Screener/Coordinators in managing questions and day to day operations, such as assisting Screeners with implementing new policies and procedures that may emerge under the Access Supervisor's supervision.
• Become certified as a Navigator/Assister through the Washington Health Benefits Exchange to assist clients in determining and obtaining Medicaid funding and manage the enrollment of new Navigators at KMHS. This certification can be acquired after hire.
• Maintain an understanding of the array of KMHS services and their required criteria for accessing those programs. 
• Maintain an understanding of the following: up-to-date familiarity with community services, the Medicaid Apple Health eligibility and application process, the Washington Health Benefit Exchange, DSHS programs and the application for cash/food assistance, and Provider One to communicate that knowledge to the public in an effective manner, assist with benefits enrollment, and offer appropriate referrals.
• Maintain a thorough working knowledge of the electronic medical record system, screening/coordination policies, and various procedural requirements specific to the individual inpatient and outpatient programs at KMHS. Complete Access Team and agency required reports, paperwork, data entry, and database management in an appropriate, clear, accurate and timely fashion.
• Process all referrals received from primary care physicians to include entry into the electronic medical record and monitoring outcomes and compliance across the agency. Utilize various reports to monitor compliance and ensure data integrity in the electronic medical record system as assigned.
• Provide Screener coverage at satellite locations in the event that it is necessary.
• In conjunction with the Access Supervisor/Manager, develop departmental guidelines to facilitate effective and efficient access to care for clients.
• Coordinate with internal resources, such as Centralized Schedulers, Call Center representatives, internal Programs, and inpatient/crisis services to coordinate priority screens and intakes.
• Coordinate with the Records Department to receive documentation corrections, review these corrections with Access staff, and return these corrections to Records staff.
• In the event that the Access Manager is not available, refer Access clients to the Consult and Liaison physician for urgent medication needs. 
• In addition to the Manager/Supervisor, be responsible for responding to external emails received through the agency website with Access/KMHS information, as needed.
• When Access Manager/Supervisor or Lead Intake Clinician are unavailable, provide leadership support to the team in terms of managing the daily structure and workflow.
• In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

Minimum Qualifications:

EDUCATION: Bachelor’s Degree in Psychology, social services, or a related field.

EXPERIENCE: Experienced (minimum 2 years of job-related experience)

LICENSURE: Registered Agency Affiliated Counselor license. Possess and maintain a valid driver's license with an acceptable motor vehicle report and reliable, insured transportation

Preferred Qualifications:

EXPERIENCE: Experience working with behavioral health consumers in a clinically oriented setting. Experience entering data into an electronic medical record

Performance Requirements: 

KNOWLEDGE: 

1. Maintain a working knowledge of current trends in community mental health, including health care reform and automation of job tasks using computer technology.

SKILLS: 

1. Communication ‑ Ensure quality service to the public by communicating in a sensitive, respectful and knowledgeable manner. Contribute toward the development and maintenance of positive and collaborative relationships with KMHS programs, other public or private agencies, and the public to enhance the agency's overall mission and goals.
2. Computer skills ‑ Proficient with computers and able to concurrently enter data into an electronic medical record with speed and accuracy while speaking with consumers face-to-face or over the telephone.

Abilities: 

1. Ability to participate as an integral member of the Access Team. Work cooperatively and collaboratively as a team member.
2. Able to assist in building positive working relationships with staff of all agency departments.
3. Demonstrated ability to be comfortable and practical with assisting a diverse population of individuals and families across the lifespan with Severe and Persistent Mental Illness or Serious Emotional Disturbance and who may be in crisis

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements: While performing the job duties, the employee must walk, sit, use hands and fingers, reach with arms, talk, or listen.  Peripheral vision is also required for this position.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.