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Rely Services

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Personal Chef

Hoffman Estates, IL · On-site

$30/hr

Location: Hoffman Estates, IL Job Type: Part-Time Pay: $22.00-$25.00 per hour Schedule: Monday ... Company Description Rely Services is a leading global Business Processing Outsourcing (BPO) firm ...

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Part Time Bpo information

What is a part time BPO?

A Part Time BPO (Business Process Outsourcing) job involves handling customer service, data entry, telecalling, or back-office tasks for a company on a part-time basis. These roles typically require good communication skills, basic computer knowledge, and the ability to work in shifts. Part-time BPO jobs are ideal for students, freelancers, or those looking for flexible work hours. They can be in voice (calls) or non-voice (email, chat, data processing) processes.

What are the typical responsibilities for someone working in a part time BPO position?

Part Time BPO roles commonly involve handling inbound or outbound customer calls, responding to emails or chats, and resolving inquiries related to products or services. Employees are expected to follow established scripts, document interactions accurately in company systems, and escalate complex issues to supervisors when needed. Depending on the specific BPO project, you might perform tasks such as order processing, technical support, or appointment scheduling. Team members often collaborate with supervisors and colleagues to ensure quality service and meet key performance metrics. Flexible scheduling is typical for part time roles, allowing you to balance other commitments while gaining valuable call center experience.

What are the key skills and qualifications needed to thrive in the part time BPO position, and why are they important?

To thrive as a Part Time BPO employee, you should have strong communication skills, basic computer literacy, and often a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes chat or email platforms is typically required. Outstanding candidates demonstrate patience, active listening, problem-solving abilities, and resilience under pressure. These skills are crucial for delivering excellent customer service, meeting performance targets, and ensuring smooth communication in a fast-paced business process outsourcing environment.

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Part Time Bpo jobs near you
Infographic showing various Part Time Bpo job openings in the United States as of September 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Technical Service Desk Analyst - PT (Remote)

Las Cruces, NM • On-site, Remote

UnityBPO
Health Care and Social Assistance • 201 - 500 employees
Learn more about UnityBPOexternal

$20.25 - $27.75/hr

Part-time

Posted 23 days ago

Job description

Job Title: Part Time, IT Service Desk Analyst, Tier 1
FLSA Status: Non - Exempt
Reports to: Service Desk Manager/Supervisor
Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At Unity BPO , we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.
WHO WE ARE
Unity BPO is a premier Health IT company providing business process and technology services in two healthcare markets: acute and post-acute. We are the Lifeline for clinicians and patients across the country. Unity creates value for healthcare entities by reducing costs while dramatically improving provider and patient satisfaction with technology. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as reduces turnover. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.
SERVICE DESK ANALYST I POSITION SUMMARY
Our Service Desk Analyst are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers
Roles, Responsibilities and Expectations
  • Assist multiple clients across different ticketing systems.
  • Quickly and efficiently identify the customer's specific information.
  • Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
  • Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
  • Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
  • Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
  • Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
  • Capacity to work independently and effectively while maintaining good team interactions.
  • Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
  • Flexibility in scheduling to meet the needs of the business

Requirements and Preferences
  • High School diploma or G.E.D. equivalent/and or experience.
  • Previous experience in a Customer Service Environment
  • Working knowledge of PC operations
  • Excellent verbal and written communication skills.
  • Able to multi-task using multiple systems simultaneously
  • Ability to excel at problem solving � if you like logic puzzles, this is the job for you!
  • Will need to receive feedback and apply it in real-time
  • Ability to adapt to an ever-changing environment

Experience with the Following Strongly Desired
  • CompTIA A+ Certification preferred
  • Knowledge of medical-based terms and phrases
  • Electronic Health Record � EHR experience � working within the EHR a plus

DAYS & EVENING POSITIONS AVAILABLE
Part Time Employees can work between 20-29 hours per week. It is possible the needs of the business may require certain days of the week, or specific time frames within each day. However, the hiring team will discuss the current hours of the applicants� availability during the interview process.
Disclaimer
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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