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What is a part time BPO?

A Part Time BPO (Business Process Outsourcing) job involves handling customer service, data entry, telecalling, or back-office tasks for a company on a part-time basis. These roles typically require good communication skills, basic computer knowledge, and the ability to work in shifts. Part-time BPO jobs are ideal for students, freelancers, or those looking for flexible work hours. They can be in voice (calls) or non-voice (email, chat, data processing) processes.

What are the typical responsibilities for someone working in a part time BPO position?

Part Time BPO roles commonly involve handling inbound or outbound customer calls, responding to emails or chats, and resolving inquiries related to products or services. Employees are expected to follow established scripts, document interactions accurately in company systems, and escalate complex issues to supervisors when needed. Depending on the specific BPO project, you might perform tasks such as order processing, technical support, or appointment scheduling. Team members often collaborate with supervisors and colleagues to ensure quality service and meet key performance metrics. Flexible scheduling is typical for part time roles, allowing you to balance other commitments while gaining valuable call center experience.

What are the key skills and qualifications needed to thrive in the part time BPO position, and why are they important?

To thrive as a Part Time BPO employee, you should have strong communication skills, basic computer literacy, and often a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes chat or email platforms is typically required. Outstanding candidates demonstrate patience, active listening, problem-solving abilities, and resilience under pressure. These skills are crucial for delivering excellent customer service, meeting performance targets, and ensuring smooth communication in a fast-paced business process outsourcing environment.

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Part Time Bpo jobs near you
Infographic showing various Part Time Bpo job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 2% Part Time, 1% Temporary, and 2% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution.

Part Time (On-Call) Office Clerk

IST Management Services

Hartford, CT • On-site

$22 - $23/hr

Part-time

Re-posted 10 days ago

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

196th of 256 rated facilities management

Job description

Overview

IST Management is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. This is a part time, direct hire position, providing administrative support services at IST client site locations based in the Hartford, CT area. The Office Services Associate will work closely with the on-site office services staff in a corporate environment and utilize the highest level of customer service. We observe a business professional dress code. 

Compensation: While the compensation for this position is finally dependent upon the candidate's experience/qualifications, the approximate compensation for this position will be $22.00 to $23.00 to be paid hourly.

Location: Hartford, CT site locations

Hours: Varies depending on assigned site location (8am-5pm), no more than 1 site location per day  

Note: Currently many positions require that the employee be fully vaccinated to be on-site. While IST as a company does not mandate COVID-19 vaccinations for our employees, this particular position could be at a client site location that does mandate that you be vaccinated to be on site.  Would you be willing and able to provide a vaccination card to show that, if you are vaccinated?  If you're not, we can consider you for other openings we may have that do not require vaccinations to work on-site in the area.

Responsibilities

Essential Duties and Responsibilities:

  • Pickup/sort/deliver mail. Sign and account for overnight mail deliveries and ensure delivery is made to client recipient
  • Front desk reception coverage including answering phones and directing calls
  • Process print request (both hard copy and electronic)
  • Perform basic copier equipment maintenance including changing ink cartridges, loading paper, replacing toner waste and/or staple cartridges and clearing jams
  • Assist with office moves
  • Respond, coordinate and submit building-related issues with property management and or outside contractors
  • Perform other tasks as assigned to support client and site needs
Qualifications

To be considered for this position, you must meet the following qualifications:

  • Must have a valid driver's license and/or reliable transportation
  • High school diploma or equivalent (GED) 
  • Keyboarding and windows environment PC skills. Excellent communication skills both verbal and written
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Capable of lifting up to 55 pounds
  • Willingness to cross-train for other job functions
  • Experience in reception /office services a plus

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Employment Type: PART_TIME

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