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What are the typical responsibilities for someone working in a Part Time BPO position?

Part Time BPO roles commonly involve handling inbound or outbound customer calls, responding to emails or chats, and resolving inquiries related to products or services. Employees are expected to follow established scripts, document interactions accurately in company systems, and escalate complex issues to supervisors when needed. Depending on the specific BPO project, you might perform tasks such as order processing, technical support, or appointment scheduling. Team members often collaborate with supervisors and colleagues to ensure quality service and meet key performance metrics. Flexible scheduling is typical for part time roles, allowing you to balance other commitments while gaining valuable call center experience.

What is a Part Time BPO job?

A Part Time BPO (Business Process Outsourcing) job involves handling customer service, data entry, telecalling, or back-office tasks for a company on a part-time basis. These roles typically require good communication skills, basic computer knowledge, and the ability to work in shifts. Part-time BPO jobs are ideal for students, freelancers, or those looking for flexible work hours. They can be in voice (calls) or non-voice (email, chat, data processing) processes.

What are the key skills and qualifications needed to thrive in the Part Time Bpo position, and why are they important?

To thrive as a Part Time BPO employee, you should have strong communication skills, basic computer literacy, and often a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes chat or email platforms is typically required. Outstanding candidates demonstrate patience, active listening, problem-solving abilities, and resilience under pressure. These skills are crucial for delivering excellent customer service, meeting performance targets, and ensuring smooth communication in a fast-paced business process outsourcing environment.

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What are the most commonly searched types of Bpo jobs? The most popular types of Bpo jobs are:
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Part Time Bpo jobs near you
Infographic showing various Part Time Bpo job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 11% Internship, 75% As Needed, 7% Full Time, and 2% Summer. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution.
Part Time - Hospitality/Office Assistant

Part Time - Hospitality/Office Assistant

IST Management Services

Pittsburgh, PA

$16/hr

Part-time

Re-posted 10 days ago

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

159th of 216 rated facilities management

Job description

OverviewOverview

IST Management is looking for motivated and customer-focused individuals to join our team as Part-Time Office Services Associates in the Pittsburgh area. This is an excellent opportunity for candidates who are eager to build a career in facilities and office services while delivering exceptional support to our clients.

At IST Management, we invest in our employees by providing ongoing training, professional development, and opportunities for career advancement. Successful team members can take advantage of internal growth opportunities, including pathways to full-time and management positions.

  • This is an assignment-based, part-time, on-call direct hire position with IST Management Services. The role involves providing office services support for approximately 8-40 hours per week at a pay rate of $16.00 per hour.
  • Assignments are a minimum of one full day (8-hour shift with a 1-hour unpaid lunch) and may extend to several weeks, depending on business needs. Work schedules may fall between Monday through Friday, 7:00 AM to 6:00 PM.
  • Acceptance of every assignment is not required, providing flexibility based on your availability. Assignments will be located throughout the Pittsburgh area. This position includes cross-training opportunities with the potential to transition into a full-time role.

Hourly Compensation:  $16.00 - $16.00 USD per hour, bonus incentives available

Work Schedule: Monday - Friday  7:00am - 6:00pm  (Schedule will vary based on an "as needed" basis)

Location: This amazing opportunity will support various locations throughout Pittsburgh.  Locations include - Downtown, Robinson/Moon, Fox Chapel, and Wexford

IST Management Services is the fastest growing, national facilities management company in the industry.  IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

ResponsibilitiesThe Part-Time Office Services Associate is responsible for providing office support and hospitality services, including mail and shipping operations, document production, front desk reception, and conference room management. Additional responsibilities include:
  • Provide office services support to assigned locations in the Pittsburgh area
  • Operating mail, copy, binding and scanning equipment
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Reception coverages as needed - smiling and greeting clients & visitors, answering phones and directing calls to appropriate personnel
  • Setup conference rooms for meetings and maintain office common areas
  • Adhere to business procedure guidelines
  • Perform other tasks as assigned from site supervisor/manager
QualificationsThe qualifications of the Part-Time Office Services Associates must be detailed oriented and process driven with a background and focus in customer service and willing to train and be ready to grow in their professional career.  Additional qualifications include:
  • A valid driver's license and/or access to reliable transportation to and from work
  • High school diploma or equivalent (GED) required
  • Professional appearance ad demeanor
  • Excellent attendance and punctuality
  • Ability to work independently or in a team environment
  • Lifting up to 50 lbs with aid
  • Excellent communication skills written and verbal

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Employment Type: PART_TIME

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