Director, PANYNJ Airport Customer Experience Specialists (ACES) program Reports To: Division Vice President Direct Reports: LaGuardia Airport ACES Manager, Newark Airport ACES Manager, JFK Airport ...
Director, PANYNJ Airport Customer Experience Specialists (ACES) program Reports To: Division Vice President Direct Reports: LaGuardia Airport ACES Manager, Newark Airport ACES Manager, JFK Airport ...
Manager Newark Airport, PANYNJ Customer Experience Specialists (ACES) program Reports To: Director, PANYNJ Airport Customer Experience Specialists (ACES) program Direct Reports: Newark Airport ...
Manager Newark Airport, PANYNJ Customer Experience Specialists (ACES) program Reports To: Director, PANYNJ Airport Customer Experience Specialists (ACES) program Direct Reports: Newark Airport ...
Code Compliance Engineer / Architect
$120K - $150K/yr
Prior PANYNJ TAA experience is highly desired. Demonstrated Skills & Experience • Independently review Tenant Alteration Applications (TAA) for PANYNJ facilities submissions. • Read, interpret ...
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Code Compliance Engineer / Architect
$120K - $150K/yr
Prior PANYNJ TAA experience is highly desired. Demonstrated Skills & Experience • Independently review Tenant Alteration Applications (TAA) for PANYNJ facilities submissions. • Read, interpret ...
Code Compliance Engineer / Architect
New York, NY · Hybrid
$120K - $150K/yr
Prior PANYNJ experience in document control or construction administration is highly desired. Duties/Required Skills & Experience • Serve as task leader for document control - coordinating ...
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Code Compliance Engineer / Architect
New York, NY · Hybrid
$120K - $150K/yr
Prior PANYNJ experience in document control or construction administration is highly desired. Duties/Required Skills & Experience • Serve as task leader for document control - coordinating ...
Traffic Engineer
Manhattan, NY · On-site
$115K - $145K/yr
Coordinating with agencies such as PANYNJ, NYSDOT, NYCDOT, MTA, and NYCDDC Minimum Qualifications: * Bachelor's degree (B. S., or B.A.) in Civil or Traffic Engineering * Minimum 7 years of experience ...
Traffic Engineer
Manhattan, NY · On-site
$115K - $145K/yr
Coordinating with agencies such as PANYNJ, NYSDOT, NYCDOT, MTA, and NYCDDC Minimum Qualifications: * Bachelor's degree (B. S., or B.A.) in Civil or Traffic Engineering * Minimum 7 years of experience ...
Traffic Group Leader
East Brunswick, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
Traffic Group Leader
East Brunswick, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
Traffic Group Leader
Marlton, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
Traffic Group Leader
Marlton, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
Traffic Group Leader
East Brunswick, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
Traffic Group Leader
East Brunswick, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
Senior Project Manager - Civil Engineering
New York, NY · Hybrid
$213K/yr
Project assignments include design and construction of PANYNJ's World Trade Center Redevelopment Project assets, including Cortlandt Way Street, retail, transportation HUB and underground parking ...
Senior Project Manager - Civil Engineering
New York, NY · Hybrid
$213K/yr
Project assignments include design and construction of PANYNJ's World Trade Center Redevelopment Project assets, including Cortlandt Way Street, retail, transportation HUB and underground parking ...
Traffic Group Leader
East Brunswick, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
Traffic Group Leader
East Brunswick, NJ · On-site
$220K - $250K/yr
This role will support major clients including NJ Department of Transportation (NJDOT), NJ Turnpike Authority (NJTA), and the Port Authority of NY & NJ (PANYNJ), and other transportation agencies.
... PANYNJ $454 million federal infrastructure grant. Your primary mission is to protect this funding by ensuring every dollar spent and every piece of equipment purchased is fully compliant with federal ...
... PANYNJ $454 million federal infrastructure grant. Your primary mission is to protect this funding by ensuring every dollar spent and every piece of equipment purchased is fully compliant with federal ...
Be Seen First
Project Estimator (NYCT)
Manhattan, NY · Remote
$104K - $135K/yr
Evaluate RFPs, IFBs, and bid packages from NYCT, MTA, PANYNJ, NYSDOT, and similar agencies; identify scope gaps and risks. Independently price Change Orders; review contractor proposals and prepare ...
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Be Seen First
Project Estimator (NYCT)
Manhattan, NY · Remote
$104K - $135K/yr
Evaluate RFPs, IFBs, and bid packages from NYCT, MTA, PANYNJ, NYSDOT, and similar agencies; identify scope gaps and risks. Independently price Change Orders; review contractor proposals and prepare ...
Senior Traffic Engineer
Manhattan, NY · On-site
$155K - $195K/yr
Represent EnTech at project meetings and coordinate with clients such as PANYNJ, NYSDOT, NYCDOT, MTA, and NYCDDC * Oversee traffic simulation modeling and capacity analysis * Evaluate traffic signal ...
Senior Traffic Engineer
Manhattan, NY · On-site
$155K - $195K/yr
Represent EnTech at project meetings and coordinate with clients such as PANYNJ, NYSDOT, NYCDOT, MTA, and NYCDDC * Oversee traffic simulation modeling and capacity analysis * Evaluate traffic signal ...
Shift Supervisor- JKF Airport ACES Program
Manhattan, NY · On-site
$16.50 - $20.75/hr
Responsible for ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies and for holding the ACES responsible for completing daily customer service ...
Shift Supervisor- JKF Airport ACES Program
Manhattan, NY · On-site
$16.50 - $20.75/hr
Responsible for ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies and for holding the ACES responsible for completing daily customer service ...
Senior Manager, Community Advisory & Governance
$110K - $145K/yr
PANYNJ Experience Preferred * Education: Masters degree in Dispute Resolution, Public Administration, or a related field is strongly preferred. * Proven Track Record in Neutrality: Demonstrated ...
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Senior Manager, Community Advisory & Governance
$110K - $145K/yr
PANYNJ Experience Preferred * Education: Masters degree in Dispute Resolution, Public Administration, or a related field is strongly preferred. * Proven Track Record in Neutrality: Demonstrated ...
Compliance & Grant Reporting Officer
$115K - $150K/yr
Vision insurance We are seeking a meticulous Compliance & Grant Reporting Officer to serve as the critical "back-office" anchor for a high-profile PANYNJ $454 million federal infrastructure grant
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Compliance & Grant Reporting Officer
$115K - $150K/yr
Vision insurance We are seeking a meticulous Compliance & Grant Reporting Officer to serve as the critical "back-office" anchor for a high-profile PANYNJ $454 million federal infrastructure grant
Senior Traffic Engineer
Long Island City, NY · On-site
$114K - $157K/yr
Must be fluent in Micro-Station and familiar with NYSDOT and PANYNJ standards, as well as the MUTCD and AASHTO guidelines. Location: Positions are located at our main office in Long Island City, NY ...
Senior Traffic Engineer
Long Island City, NY · On-site
$114K - $157K/yr
Must be fluent in Micro-Station and familiar with NYSDOT and PANYNJ standards, as well as the MUTCD and AASHTO guidelines. Location: Positions are located at our main office in Long Island City, NY ...
Must be fluent in Micro-Station, Inroads and familiar with NYSDOT and PANYNJ standards, as well as the MUTCD and AASHTO guidelines. Position: Sr Civil /Transportation Engineer Location: Long Island ...
Must be fluent in Micro-Station, Inroads and familiar with NYSDOT and PANYNJ standards, as well as the MUTCD and AASHTO guidelines. Position: Sr Civil /Transportation Engineer Location: Long Island ...
Construction Manager
Newark, NJ · On-site +1
$160K - $200K/yr
Other: Familiarity with PANYNJ projects and ability to pass background/badging requirements at EWR Airport. * Light rail and/or people mover systems including electrical experience / power ...
Construction Manager
Newark, NJ · On-site +1
$160K - $200K/yr
Other: Familiarity with PANYNJ projects and ability to pass background/badging requirements at EWR Airport. * Light rail and/or people mover systems including electrical experience / power ...
Senior Traffic/Transportation Engineer
Long Island City, NY · On-site
$85K - $112K/yr
Must be fluent in Micro-Station, Inroads and familiar with NYCDOT, NYSDOT and PANYNJ standards, as well as the MUTCD and AASHTO guidelines. Essential Functions and Responsibilities * Perform various ...
Senior Traffic/Transportation Engineer
Long Island City, NY · On-site
$85K - $112K/yr
Must be fluent in Micro-Station, Inroads and familiar with NYCDOT, NYSDOT and PANYNJ standards, as well as the MUTCD and AASHTO guidelines. Essential Functions and Responsibilities * Perform various ...
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What is the difference between Panynj vs Transportation Security Officer?
| Aspect | Panynj | Transportation Security Officer |
|---|---|---|
| Credentials | Varies by role, often requires security or transportation-related certifications | Must have TSA certification and pass background checks |
| Work Environment | Operates at airports, transit hubs, and port facilities in the Port Authority system | Works primarily at airport security checkpoints |
| Employer & Industry | Port Authority of New York and New Jersey, transportation and infrastructure | Transportation Security Administration, federal security agency |
While Panynj roles encompass a broad range of transportation and infrastructure positions within the Port Authority, Transportation Security Officers focus specifically on airport security screening. Both roles require security credentials and operate in transportation environments, but Panynj positions often involve broader operational responsibilities across multiple transit modes, whereas TSA officers specialize in security screening at airports.
What is PANYNJ?
What are the key skills and qualifications needed to thrive as a Port Authority of New York and New Jersey (PANYNJ) employee, and why are they important?
What are some unique challenges of working at the Port Authority of New York and New Jersey (PANYNJ), and how can new employees prepare for them?
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Job description
Job Title: Director, PANYNJ Airport Customer Experience Specialists (ACES) program
Reports To: Division Vice President
Direct Reports: LaGuardia Airport ACES Manager, Newark Airport ACES Manager, JFK Airport ACES Manager and Stewart Airport ACES Manager
Classification: Exempt/Full Time
Job Summary:
Responsible for all facets of ACES program, including but not limited to: training, metrics and reporting, quality assurance, problem solving, budget management, scheduling/staffing/personnel actions, billing and customer relations.
Essential Functions: Continual Problem Solving and Program Evolution
- Spends a significant portion of the shift collaborating with the with the LaGuardia, JFK, Newark and Stewart Airport Managers to develop and implement program-wide initiatives aimed at improving customer service, operational efficiency, and overall outcomes of the ACES Program.
- Serves as the primary point of contact for the PANYNJ Customer regarding the base contract schedule and adjustments, reporting of metrics, staffing requests, training, quality assurance and other operational matters.
- Responsible for overall operational and financial performance of the ACES Program.
- Acts as the primary point of contact for staffing subcontractors on matters such as staffing levels, invoice approvals, service standards.
- Acts as the primary point of contact for all Union related issues to include: job bids, grievances, terminations etc.
- Serves as the primary point of contact for monthly billing information, including the preparation and submission of supporting documentation.
- Oversees and directs uniform ordering and inventory management.
- Applies Block by Block standard concepts, processes, practices and policies to daily operations to address local needs and concerns.
- Acts as a key representative of the program's visibility while functioning as a working director, actively participating in and observing daily operational tasks within airport terminals.
- Collaborates with the Airport Managers to direct team responses during unusual situations, incidents, or emergencies within serviced terminals, ensuring alignment with PANYNJ's processes and policies, and prioritizing the safety of ACES and the public.
- Identify opportunities for program improvement and evolution.
Communication and Reporting:
- Monitors daily hours and key service-level statistics, preparing written reports as required.
- Maintains effective communication with a variety of stakeholders, including subordinates, Block by Block leadership assigned to the PANYNJ, staff members at all levels within the PANYNJ organization, and customers of the PANYNJ. Must also ensure compliance with all documentation requirements associated with the position.
Requirements:
- Educational Requirements: High School Diploma or GED accepted, commensurate with experience. Associates/Bachelor Degree is preferred.
- Experience-: At least 5 years of experience in customer/client/employee relations.
- Engaging and Positive Presence: The mission for the Block-by-Block ACES program is to be friendly and engaging. Must lead by example with friendliness and with a positive attitude.
- Judgement and Decision Making- Must be competent to make decisions based on information available.
- Communication Must have excellent interpersonal communication skills and the ability to communicate effectively with people on all levels.
- Flexible Schedule: Must have the ability to work weekends and multiple shifts as needed.
- Technological Skills: Must have excellent understanding and proficiency in MS Word, MS Excel and MS Outlook as well as Radios, SMART Phones, iPads and other platforms that are proprietary to Block by Block and PANYNJ.
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.
Physical Requirements: May involve sitting, walking or standing for long periods of time (more than four hours a day). Occasional stretching, twisting or bending. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds. Vision requirements to have ability to observe near and far. Work may involve moderate exposure to the elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
Compensation:
We are proud to offer the following benefits:
- Health/Dental -- significant contribution of 'employee only' coverage
- Holidays -- 8 paid Holidays
- Vacation -- Two weeks of paid vacation immediately upon hire, three weeks of paid vacation after 5 years
- Life Insurance - $20,000 provided free with healthcare participation. Option to purchase additional at group rates
- Long Term Disability -- Paid by the company
- Short Term Disability -- Voluntary and paid by the employee
- 401k-- Eligible after one year of service
- Birthday Pay -- After one year of service
Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements:
- Educational Requirements: High School Diploma or GED accepted, commensurate with experience. Associates/Bachelor Degree is preferred.
- Experience-: At least 5 years of experience in customer/client/employee relations.
- Engaging and Positive Presence: The mission for the Block-by-Block ACES program is to be friendly and engaging. Must lead by example with friendliness and with a positive attitude.
- Judgement and Decision Making- Must be competent to make decisions based on information available.
- Communication Must have excellent interpersonal communication skills and the ability to communicate effectively with people on all levels.
- Flexible Schedule: Must have the ability to work weekends and multiple shifts as needed.
- Technological Skills: Must have excellent understanding and proficiency in MS Word, MS Excel and MS Outlook as well as Radios, SMART Phones, iPads and other platforms that are proprietary to Block by Block and PANYNJ.
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.
Physical Requirements: May involve sitting, walking or standing for long periods of time (more than four hours a day). Occasional stretching, twisting or bending. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds. Vision requirements to have ability to observe near and far. Work may involve moderate exposure to the elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
About Block by Block
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
11 - 50 Employees
Headquarters location
Louisville, KY, US
Year founded
1995