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Overnight Software Support Engineer Jobs in Chicago, IL

Doist

Product Support Engineer

Chicago, IL · On-site

$90 - $130/hr

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Doist

Product Support Engineer

Bolingbrook, IL · On-site

$90 - $130/hr

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Aurora, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Naperville, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Joliet, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Bolingbrook, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

CultureFit

Application Engineer

Vernon Hills, IL · On-site

The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for software solutions. This role combines customer-facing support with hands-on ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ... Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... software bugs and architectural edge cases Write test and safely deploy highquality code hotfixes ...

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Showing results 21-40

All JobsSoftware Support Engineer JobsOvernight Software Support Engineer JobsOvernight Software Support Engineer Jobs in Chicago, IL

Overnight Software Support Engineer information

See Chicago, IL salary details

$40.7K

$93.4K

$171.5K

How much do overnight software support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for overnight software support engineer in Chicago, IL is $93,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $128,800.00 per year, depending on experience, location, and employer.

What does an overnight software support engineer do?

An Overnight Software Support Engineer provides technical assistance and troubleshooting for software products during nighttime hours. They monitor systems, respond to user inquiries, resolve incidents, and escalate complex issues to daytime teams if needed. Their role ensures that software applications remain operational outside of regular business hours, minimizing downtime and keeping global clients supported around the clock.

What are the key skills and qualifications needed to thrive as an overnight software support engineer, and why are they important?

To thrive as an Overnight Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or proven technical experience. Familiarity with ticketing systems, remote monitoring tools, and knowledge of common programming languages or databases is typically required. Excellent problem-solving, communication, and the ability to work independently under pressure are crucial soft skills. These skills ensure timely resolution of critical issues, minimize downtime, and maintain smooth operations during off-hours.

What are some common challenges faced by overnight software support engineers, and how can they be managed effectively?

Overnight Software Support Engineers often encounter challenges such as troubleshooting critical system issues with limited immediate resources and collaborating with daytime teams across time zones. Managing these challenges involves strong documentation skills, proactive communication, and maintaining clear handoffs between shifts. Additionally, adaptability and self-reliance are key, as engineers may need to resolve urgent incidents independently while ensuring detailed updates for the next team. Building familiarity with the company’s escalation procedures and fostering relationships with global colleagues can also help streamline overnight workflows.

What are the most commonly searched types of Software Support Engineer jobs in Chicago, IL?

The most popular types of Software Support Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Overnight Software Support Engineer jobs?

Cities near Chicago, IL with the most Overnight Software Support Engineer job openings:

Overnight Software Support Engineer jobs near you

Production Support Engineer

FIS Amount

Chicago, IL

$73K - $80K/yr

Full-time

Re-posted 6 days ago

Job description

A DAY IN THE LIFE:

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You'll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.  Each day, you'll interact with every aspect of our organization to find the best solution for our partner.  Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.   

Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others. 
Salary: $73,000-$80,000 base salary

Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer

WHAT WE'LL TRUST YOU TO DELIVER:

  • Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
  • Prioritization and triage of incoming requests/issues 
  • Drive incident resolution and lead conversations with cross-functional groups.   Ask the right questions to help determine impact/priority and the correct route for resolution.  Oversee a technical bridge, if required.
  • Management of all incidents through the incident management lifecycle
  • Documentation of all relevant events, getting status reports while driving decision-making and resolution 
  • Ensure stakeholders are updated according to predefined service level agreements
  • Completion and ownership of the postmortem with appropriate root cause analysis performed  
  • Improvement suggestions to capture preventative measures that will avoid recurrences of incidents
  • Investigate patterns that indicate larger overall issues, even if we don't have the solution. 
  • Compilation of metrics on a weekly and monthly basis.  Maintain dashboards for service incidents and ad hoc reporting as requested
  • Play an active role during critical incidents which may occur outside of normal business hours.  Nights, weekends, and holidays on an on-call rotation basis is a must
  • Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and add to our knowledge base

WHAT YOU LIKELY BRING TO THE TABLE: 

  • Technical and/or engineering background, ideally with experience writing SQL queries
  • Experience working with development teams in a fast-paced environment
  • Basic knowledge or interest of any programming language such as Java, Python or Ruby 
  • 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
  • Previously collaborated with a wide spectrum of internal and external stakeholders
  • Worked in an organization with a complex business environment
  • Leadership skills with the ability to make quick decisions
  • Familiar with ITSM/ITIL concepts
  • You thrive being a self-starter, who can lead others during stressful situations
  • Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

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