Job Title: Semiconductor Field Service Engineer III
Location: Malta, NY 12020
Job Type: Contract
Job Summary
We are seeking an experienced Semiconductor Field Service Engineer III to provide on-site installation, start-up, maintenance, troubleshooting, and repair support for semiconductor processing equipment.
The ideal candidate will have a strong background in semiconductor capital equipment, excellent troubleshooting skills, and the ability to work independently in a customer-facing environment. This role requires hands-on technical expertise, a strong commitment to customer success, and the flexibility to travel throughout the Northeast region as needed.
Key Responsibilities
Equipment Service & Support
- Perform on-site service, maintenance, repair, and start-up activities for semiconductor processing equipment.
- Diagnose equipment issues and implement effective solutions to minimize customer downtime.
- Install, replace, and configure equipment components and spare parts.
- Execute equipment modifications, upgrades, and engineering change orders.
Troubleshooting & Maintenance
- Analyze mechanical, electrical, and system-level failures.
- Conduct preventive and corrective maintenance activities.
- Ensure equipment operates according to manufacturer specifications.
Customer Support & Training
- Serve as the primary technical interface with customers.
- Train customer technicians and operators on equipment operation, maintenance, and best practices.
- Maintain strong customer relationships through professional communication and problem resolution.
Documentation & Reporting
- Complete service reports, maintenance logs, and technical documentation accurately and on time.
- Track service activities, parts usage, and equipment performance metrics.
- Communicate technical findings and recommendations to customers and management.
Team Collaboration
- Work closely with engineering, service, and management teams to resolve complex technical issues.
- Participate in continuous improvement initiatives and technical training programs.
- Adhere to company and customer site safety, security, and conduct standards.
Required Qualifications
Education
- Associate's Degree in Electronics, Engineering, or a related technical discipline required.
- Bachelor's Degree preferred.
Experience
- 4+ years of Field Service Engineer experience supporting semiconductor equipment.
- Strong background in equipment installation, maintenance, troubleshooting, repair, and start-up activities.
Technical Skills
- Excellent troubleshooting and problem-solving skills.
- Strong mechanical and electrical aptitude.
- Proficiency with hand tools, diagnostic equipment, and technical documentation.
- Thorough understanding of semiconductor equipment maintenance, repair, and installation processes.
Preferred Experience
Experience with legacy semiconductor equipment is highly preferred, including:
Soft Skills
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- Strong organizational and time-management abilities.
Physical Requirements & Work Environment
- Work in semiconductor cleanroom environments and confined spaces.
- Frequently stand, walk, bend, stoop, crawl, and climb stairs/ladders.
- Lift and carry equipment or components weighing up to 50 lbs.
- Walk up to or exceed 10,000 steps during 12-hour shifts.
- Work in elevated or restricted-access areas as required.
- Wear required PPE, including:
- Safety glasses
- Safety shoes
- Bump cap
- Cleanroom garments
Vision Requirements
- Close vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
Travel Requirements
- Occasional overnight travel to customer sites, factories, and training facilities.
- Domestic travel throughout the Northeast region as business needs require.
NIT01
Company Description
About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).