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Overnight Remote Customer Success Jobs in Rutherford, NJ

RQI Partners

Impact Manager, Customer Success

Manhattan, NY · On-site +1

$100K - $105K/yr

... overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an ... Maintain, foster, and develop remote client relationships with SMB and Garten Market client ...

Workiva

Spring 2027 Intern - Customer Success

Newark, NJ · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Edison, NJ · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Bronx, NY · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Overnight Remote Customer Success information

See Rutherford, NJ salary details

$11

$24

$48

How much do overnight remote customer success jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for overnight remote customer success in Rutherford, NJ is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.72 per hour, depending on experience, location, and employer.

What is an overnight remote customer success?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What skills and qualifications are needed to thrive as an overnight remote customer success?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.

What are typical challenges faced by overnight remote customer success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are popular job titles related to Overnight Remote Customer Success jobs in Rutherford, NJ?

For Overnight Remote Customer Success jobs in Rutherford, NJ, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Customer Success jobs in Rutherford, NJ look for?

The top searched job categories for Overnight Remote Customer Success jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Overnight Remote Customer Success jobs?

Cities near Rutherford, NJ with the most Overnight Remote Customer Success job openings:

Overnight Remote Customer Success jobs near you
Infographic showing various Overnight Remote Customer Success job openings in Rutherford, NJ as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 6% Part Time, and 1% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $51,348 per year, or $24.7 per hour.

Senior Customer Success Manager, Americas (Remote)

New York, NY • On-site, Remote

Notabene, Inc
Software Development • 11 - 50 employees
Learn more about Notabene, Incexternal

Full-time

Posted 17 days ago

Job description

About Notabene
Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry.
Location: US-based, remote, covering AMER customers.
The impact you will have:
Notabene is moving up-market. Our growth now comes from financial institutions and fintechs launching digital asset products. These are bigger customers with longer implementation cycles, more stakeholders and higher contract values than the crypto-native exchanges we grew up with.
You will own a small number of these customers. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them.
Growth is the part of this role that matters most. One signed contract is a way into the rest of the organisation. You will map it, find the other teams, entities and regions that need us, and work with Sales to open them.
You are also the technical point of contact for your customers. Enterprise conversations get technical early, and you should be able to sit with a customer's integration team and be useful without a Solutions Engineer in the room. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background.
Within a year you are successful if...
  • Net retention across your book has grown, and you can name the renewals and upsells that did it
  • You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them
  • Your customers are live and ramping volume, with their executive sponsors still engaged
  • Customers come to you first, on their compliance programme and on their commercial relationship with us

What you will be doing:
  • Owning enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion
  • Mapping each customer for growth across adjacent business units, entities, regions and products, and working with Sales to close the net-new ones
  • Running your own renewals and upsells, including pricing, commitments and the conversation with the economic buyer
  • Running business reviews early enough to shape the renewal outcome
  • Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck
  • Guiding customers through their Travel Rule programmes and their stablecoin payment products
  • Keeping long implementations on track. FIs take months to go live and ramp slowly, and executive attention has to be held for all of it
  • Building relationships across compliance, operations, engineering and the C-suite, so the relationship never rests on one contact
  • Bringing customer and competitor insight back to product, sales and marketing
  • Keeping records current in HubSpot
  • Some on-call duty outside office hours

What you bring:
  • Based in the US, able to cover AMER customers
  • Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, owning enterprise customers
  • Comfort with technical products. You can work through API documentation, read a request and response, form a view on why an integration is behaving the way it is, and hold that conversation with a customer's engineers
  • Commercial ownership. You have run your own renewals and upsells, negotiated pricing and carried a retention or expansion number
  • A history of growing customers you already had, and comfort working with Sales on what you surface
  • A doer. You own the detail yourself, and you move without waiting for a process to exist
  • Patience for enterprise: long cycles, slow ramps, decisions made by committee
  • Experience across the full lifecycle, from onboarding through to expansion
  • Good judgement with people and real interest in solving their problems
  • Credibility with an integration engineer and with a CFO
  • Comfortable working autonomously and getting stuck in
Nice to Have
  • Travel Rule, stablecoin payments or digital asset compliance experience
  • Time at a company that moved up-market into enterprise
  • Solutions engineering, implementation or technical account management background
  • Experience with banks and regulated financial institutions entering digital assets
  • Having built Customer Success processes and playbooks from scratch

Apply