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Overnight Remote Customer Success Jobs in Rutherford, NJ

Mercor

Customer Success Evaluator - Expert

New York, NY · Remote

$80 - $120/hr

Position: Customer success / support operations Evaluator Type: Contract Compensation: $80-$120 ... Remote Role Responsibilities * Evaluate AI-generated artifacts against domain-specific quality ...

Mercor

Customer Success Operations Evaluator

New York, NY · Remote

$80 - $120/hr

Position: Customer success / support operations Evaluator Type: Contract Compensation: $80-$120 ... Remote Role Responsibilities * Evaluate AI-generated artifacts against domain-specific quality ...

Motorola

APX Next Customer Success Advocate

New York, NY · On-site +1

$100K - $120K/yr

Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

Time Doctor

VP of Customer Success

New York, NY · On-site +1

$151K - $194K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k ... We serve remote, hybrid, and outsourced/shared services organizations worldwide, especially in BPO ...

ACHIEVE TEST PREP

Student Advisor

Newark, NJ · On-site +1

Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. In this role, you'll support U.S.-based students throughout their ...

Empathy

Mid-Market Client Success Manager

Manhattan, NY · On-site +1

$110K - $130K/yr

In this role you will Our Customer Success team oversees the entire customer lifecycle, working to ... With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize ...

Addition

Client Success Manager

New York, NY · Remote

$80K - $120K/yr

You will succeed if you are customer-focused, scrappy, strategic, data-driven, highly organized ... Flexibility - We are a fully remote and distributed company. This means you can work from wherever ...

Addition

Client Success Manager

New York, NY · On-site +1

You will succeed if you are customer-focused, scrappy, strategic, data-driven, highly organized ... Flexibility - We are a fully remote and distributed company. This means you can work from wherever ...

Addition

Client Success Manager

New York, NY · On-site +1

You will succeed if you are customer-focused, scrappy, strategic, data-driven, highly organized ... Flexibility - We are a fully remote and distributed company. This means you can work from wherever ...

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All JobsCustomer Success JobsOvernight Remote Customer Success JobsOvernight Remote Customer Success Jobs in Rutherford, NJ

Overnight Remote Customer Success information

See Rutherford, NJ salary details

$11

$24

$48

How much do overnight remote customer success jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for overnight remote customer success in Rutherford, NJ is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.72 per hour, depending on experience, location, and employer.

What is an overnight remote customer success?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What skills and qualifications are needed to thrive as an overnight remote customer success?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.

What are typical challenges faced by overnight remote customer success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What job categories do people searching Overnight Remote Customer Success jobs in Rutherford, NJ look for?

The top searched job categories for Overnight Remote Customer Success jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Overnight Remote Customer Success jobs?

Cities near Rutherford, NJ with the most Overnight Remote Customer Success job openings:

Overnight Remote Customer Success jobs near you
Infographic showing various Overnight Remote Customer Success job openings in Rutherford, NJ as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 6% Part Time, and 1% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $51,348 per year, or $24.7 per hour.

Customer Success Evaluator - Expert

Mercor

New York, NY • Remote

$80 - $120/hr

Full-time

Posted 8 days ago

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

  • Evaluate AI-generated artifacts against domain-specific quality rubrics.
  • Identify factual, aesthetic, and presentation errors.
  • Provide clear, structured written feedback.
  • Apply deep subject-matter expertise to grade outputs.
  • Work independently and asynchronously to meet deadlines while improving AI model performance.

Qualifications

Must-Have

  • 5+ years of relevant professional experience in Customer success / support operations.
  • Native or professional fluency in English.
  • Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Preferred

  • Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.