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Overnight Remote Customer Success Jobs in Rutherford, NJ

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: * Serve as an account owner, product expert and mental health advocate for your assigned Mid ...

rePurpose Global

Customer Success Manager

New York, NY · Remote

$85K - $110K/yr

About the Role The Customer Success Manager owns a diverse portfolio of accounts across our ... This position is remote, but we prefer candidates located in New York or on the East Coast. Key ...

rePurpose Global

Customer Success Associate

Manhattan, NY · On-site +1

$70K - $90K/yr

This position is remote, but we prefer candidates located in New York or on the East Coast. Key ... in customer success, support, operations, or similar * Strong spoken and written communication ...

Avo

Customer Success Director

New York, NY · Remote

The Role The Customer Success Director owns the post-launch relationship for Avo's health system ... Remote-First: Work from anywhere in the US with flexible hours. How We Take Care of Our Team

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

NGDATA

Customer Success Manager

New York, NY · On-site +1

We are looking for a passionate and commercially minded Customer Success Manager (CSM) to join our ... Remote-friendly work environment * Opportunities for professional development and career growth ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...

Bidease

Customer Success Manager

New York, NY · On-site +1

$120K - $140K/yr

Hybrid, Remote Compensation Band (USD): $120,000 - $140,000 (plus biannual bonus) dependent on ... As a Customer Success Manager for our US regions, you'll play a crucial role in growing revenue and ...

Yembo

Customer Success Manager - Moving

New York, NY · On-site +1

$88K/yr

About Yembo Yembo is a fully remote company on a mission to bring trust and transparency to the ... Yembo is looking for a Customer Success Manager (IC3), to work East Coast hours. This person will ...

rePurpose Global

Customer Success Associate

New York, NY · On-site +1

$70K - $90K/yr

This position is remote, but we prefer candidates located in New York or on the East Coast. Key ... in customer success, support, operations, or similar * Strong spoken and written communication ...

rePurpose Global

Customer Success Associate

New York, NY · Remote

$70K - $90K/yr

This position is remote, but we prefer candidates located in New York or on the East Coast. Key ... in customer success, support, operations, or similar * Strong spoken and written communication ...

RQI Partners

Impact Manager, Customer Success

Manhattan, NY · On-site +1

$100K - $105K/yr

... overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

Findigs

Senior Customer Success Manager

New York, NY · On-site +1

The Team The core function of the Customer Success team is to ensure our clients have a seamless ... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ...

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Overnight Remote Customer Success information

See Rutherford, NJ salary details

$11

$24

$48

How much do overnight remote customer success jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for overnight remote customer success in Rutherford, NJ is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are some typical challenges faced by Overnight Remote Customer Success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is an Overnight Remote Customer Success job?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What are the key skills and qualifications needed to thrive as an Overnight Remote Customer Success professional, and why are they important?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.
What are popular job titles related to Overnight Remote Customer Success jobs in Rutherford, NJ? For Overnight Remote Customer Success jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Customer Success jobs in Rutherford, NJ look for? The top searched job categories for Overnight Remote Customer Success jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Overnight Remote Customer Success jobs? Cities near Rutherford, NJ with the most Overnight Remote Customer Success job openings:
Overnight Remote Customer Success jobs near you

Customer Success Manager

Torii

New York, NY • On-site, Remote

Full-time

Posted 21 days ago

Job description

Customer Success Manager
Location: USA EST/CST Timezone (Remote)
About Torii
Torii is transforming how enterprises secure, manage, and provision access across their SaaS ecosystem. As a leading SaaS Management Platform (SMP) with strong Identity Governance and Administration (IGA) capabilities, Torii gives security, IT, and procurement teams full visibility and control over their SaaS stack. By unifying discovery, access governance, cost optimization, and compliance into one platform, we empower organizations to reduce risk, streamline operations, and maximize the value of their software investments. With hundreds of forward-thinking customers and consistent growth, we're on a mission to redefine how businesses govern and scale their SaaS.
We believe Customer Success is at the heart of that transformation. Our CSMs don't just support customers, they unlock possibilities, elevate partnerships, and set the tone for how SaaS should be done. We are looking for a Commercial/Mid-Market CSM who brings energy, focus, and the drive to inspire both customers and teammates.
What You'll Do:
  • Account Ownership: Own mid-market and commercial customer relationships from onboarding through renewal.
  • Value & Strategy: Drive product adoption, ROI realization, and long-term account strategy.
  • Commercial Execution: Lead renewal and expansion conversations, manage negotiations, and forecast accurately to hit Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
  • Executive Partnership: Build trusted relationships with CISOs, IT leaders, and compliance stakeholders.
  • Domain Guidance: Guide customers on access governance, audit readiness, and identity best practices.
  • Cross-Functional Collaboration: Partner closely with Sales, Product, and Support teams to advocate for customer needs.

Success Metrics:
  • Retention: Secure customer retention by proactively delivering value and supporting GRR goals.
  • Growth: Identify expansion opportunities to strengthen relationships and boost NRR.
  • Partnership: Build long-term partnerships by driving renewals and multi-year commitments.
  • Advocacy: Promote customer advocacy through references, testimonials, and case studies.

Who You Are:
Customer Leadership & Growth
  • Exceptional communicator-equally confident leading executive conversations and empowering end users.
  • Commercial acumen: Proven ability to drive timely renewals, facilitate expansion conversations, and navigate commercial negotiations.
  • Team player who leads by example and raises the bar for those around them.

IGA, Security, & Compliance Alignment
  • Confidently engages with CISOs, IT leaders, and compliance teams to build trust and credibility.
  • Able to translate complex access and identity concepts into business and risk language for non-technical stakeholders.
  • Experience supporting customers who operate under frameworks such as SOC 2, ISO 27001, SOX, GDPR, or HIPAA.
  • Advisor to customers on best practices around privileges, role changes, and deprovisioning.

Technical & Analytical Strengths
  • Technical Curiosity: Deep comfort with IT ecosystems, including SaaS integrations, APIs, SSO, HRIS, and Identity Providers (IDPs) like Okta, Azure AD, and Google Workspace.
  • Data-Driven: Skilled at translating raw data into clear cost and time savings for customers.
  • Tool Proficiency: Familiarity with modern CS and CRM tools (e.g., HubSpot, Notion, Intercom, Featurebase, and Zendesk)

Mindset & Experience
  • 3+ years of experience as a B2B SaaS Customer Success Manager (ideally in security, IT, or compliance-sensitive environments).
  • Strong startup mindset: proactive problem-solver who takes high ownership and gets things done with minimal direction.
  • Growth mindset with the ability to inspire customers and colleagues alike.

Nice to Haves:
  • Previous experience in the IGA (Identity Governance Administration), IAM, or SMP industries.
  • Direct exposure to corporate audits, compliance reviews, or access remediation efforts.

How we think about AI
We believe AI is a powerful tool to boost efficiency and free up time for the most important work-building relationships, solving complex challenges, and driving impact. You'll be encouraged to adopt AI thoughtfully to streamline workflows and enhance team processes, but never to lower standards or generate low-quality "workslop."
How we think about Security
Enterprise customers trust us with their data, and security is non-negotiable. You should be comfortable partnering directly with CISOs, IT leaders, and compliance teams, earning their trust from the first conversation. Familiarity with security frameworks, compliance standards, and regulations across multiple industries will help you anticipate concerns, address risks, and position Torii as a reliable, enterprise-grade partner.
This is more than a CSM role; it's a chance to help shape our culture while delivering career-defining impact for both customers and your team.
The salary range displayed is an OTE consisting of base and variable pay. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
Remote EST OTE Pay Range
$90,000-$115,000 USD
Torii is proud to be an Equal Employment Opportunity Employer. Torii does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

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