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Overnight Nike Customer Service Jobs (NOW HIRING)

Nike

Store Manager - Nike Knoxville

Knoxville, TN · On-site

Nike Factory Store Address: Knoxville, TN Behind every great team is a great coach. That's why when ... You'll work with your team to focus on customer service and get to the win the right way. We ...

Nike

Supervisor - Nike Columbus

Sunbury, OH · On-site

$16.75 - $19.25/hr

Nike Factory Store - Columbus Address: Columbus, OH Hours: Full Time - 34-40 hours per week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Supervisor - Nike Boston

Boston, MA · On-site

$21.50 - $27.95/hr

Nike Boston Address: Boston, MA Hours: Full Time - 34-40 hours per week, including nights and ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Store Manager - Nike Bend

Bend, OR · On-site

NIKE Factory Store Address: 61334 S Hwy 97 #430, Bend, OR 97702 Hours: Full Time - 34-40 hours per ... You'll work with your team to focus on customer service and get to the win the right way. We ...

NIKE

Retail Supervisor - Nike Leesburg

Leesburg, VA · On-site

$18.25 - $21/hr

Nike Factory Store Leesburg Address: Leesburg, VA Hours: Full Time - 38-40 hours per week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Supervisor - Nike Elmwood

Elmwood, LA · On-site

$16.50 - $19.25/hr

Nike Factory Store- Elmwood Address: Elmwood, LA Hours: Full Time (36-40 hours/week) We believe ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Supervisor - Nike Laredo

Laredo, TX · On-site

$15.75 - $18.25/hr

Lace Up as a Nike Retail Supervisor As a Nike Retail Supervisor, you're the face of NIKE. Enjoy ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Nike Factory Store - Kittery Address: Kittery, ME Hours: Full Time - 34-40 hours per week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Supervisor - Nike Laredo

Laredo, TX · On-site

$15.75 - $18.25/hr

Lace Up as a Nike Retail Supervisor As a Nike Retail Supervisor, you're the face of NIKE. Enjoy ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Store Manager - Nike Napa

Napa, CA · On-site

$89K - $134K/yr

Nike Factory Store Napa Address: 615 Factory Stores Dr, Napa, CA 94558 Behind every great team is a ... You'll work with your team to focus on customer service and get to the win the right way. We ...

NIKE

Supervisor - Nike Pigeon Forge

Pigeon Forge, TN · On-site

Nike Clearance Store - Pigeon Forge Address: Pigeon Forge, TN Hours: Full Time (36-40 hours/week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Supervisor - Nike Cincinnati

Monroe, OH · On-site

$17 - $19.75/hr

Lace Up as a Nike Retail Supervisor As a Nike Retail Supervisor, you're the face of NIKE. Enjoy ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Supervisor - Nike Grove City

Grove City, PA · On-site

$15.75 - $18.25/hr

Nike Factory Store - Grove City Address: Grove City, PA Hours: Full Time - 34-40 hours per week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Supervisor - Nike Pigeon Forge

Knoxville, TN · On-site

Nike Clearance Store - Pigeon Forge Address: Pigeon Forge, TN Hours: Full Time (36-40 hours/week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Supervisor - Nike Pigeon Forge

Knoxville, TN · On-site

Nike Clearance Store - Pigeon Forge Address: Pigeon Forge, TN Hours: Full Time (36-40 hours/week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Supervisor - Nike Pigeon Forge

Sevierville, TN · On-site

Nike Clearance Store - Pigeon Forge Address: Pigeon Forge, TN Hours: Full Time (36-40 hours/week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

NIKE

Supervisor - Nike Pigeon Forge

Knoxville, TN · On-site

Nike Clearance Store - Pigeon Forge Address: Pigeon Forge, TN Hours: Full Time (36-40 hours/week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Department Manager - Nike Livermore

Livermore, CA · On-site

$32.08 - $48.12/hr

Nike Factory Store Livermore Address: 3202 Livermore Outlets Dr, Livermore, CA 94551 Hours ... You'll work with your team to focus on customer service and get to the win the right way. We ...

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Overnight Nike Customer Service information

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How much do overnight nike customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for overnight nike customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an overnight Nike customer service representative do?

An Overnight Nike Customer Service representative assists customers with their inquiries and issues during the nighttime hours, typically outside of standard business times. This role involves responding to customer questions via phone, email, or live chat, processing orders and returns, and resolving concerns related to Nike products and services. Working overnight ensures that customers receive support around the clock, which is especially important for international customers or those in different time zones. Representatives are expected to maintain a high level of professionalism and adhere to Nike’s customer service standards, even during late hours.

What are the key skills and qualifications needed to thrive as an overnight Nike customer service representative?

To excel as an Overnight Nike Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and Nike’s product systems is typically required. Patience, adaptability, and the ability to remain calm under pressure are crucial soft skills for managing customer inquiries during off-hours. These skills and qualities are essential for delivering effective support, maintaining brand reputation, and ensuring customer satisfaction around the clock.

What are the unique challenges and rewards of working as an overnight Nike customer service representative?

Working as an Overnight Nike Customer Service representative comes with the unique challenge of managing customer inquiries during non-traditional hours, often requiring a high degree of independence and self-motivation. You’ll handle a variety of customer concerns, from order status to product information, and may need to resolve issues with limited immediate support from management. However, this role offers the reward of helping global customers in real time and often comes with shift differentials or additional compensation. It’s an excellent opportunity to develop strong problem-solving skills and can be a stepping stone to supervisory or specialized roles within Nike’s customer service operations.

What is the difference between Overnight Nike Customer Service vs Nike Customer Service Representative?

AspectOvernight Nike Customer ServiceNike Customer Service Representative
Work HoursPrimarily overnight shifts, often late evening to early morningRegular business hours, daytime shifts
Work EnvironmentWarehouse or distribution center settingCall centers or retail stores
CredentialsHigh school diploma, basic customer service skillsHigh school diploma, customer service experience
Industry UsageLogistics, distribution, and warehouse operationsRetail, sales, and customer support

Overnight Nike Customer Service roles focus on logistics and warehouse support during overnight hours, while Nike Customer Service Representatives handle customer inquiries during regular hours. Both roles require customer service skills but differ mainly in work environment and schedule.

More about Overnight Nike Customer Service jobs

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What are the most commonly searched types of Nike Customer Service jobs?

The most popular types of Nike Customer Service jobs are:

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States with the most job openings for Overnight Nike Customer Service jobs include:

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The top searched job categories for Overnight Nike Customer Service jobs are:

Overnight Nike Customer Service jobs near you
Infographic showing various Overnight Nike Customer Service job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Store Manager - Nike Knoxville

Nike

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Nike rating

7.7

Company rating: 7.7 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

6th of 104 rated fashion retailers

Job description

Location & Store Type: Nike Factory Store
Address: Knoxville, TN
Behind every great team is a great coach. That's why when you join us as a Store Manager, we refer to you as a Head Coach.
Join the NIKE Team as a Store Manager
As a Nike Store Manager, you're the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You'll work with your team to focus on customer service and get to the win the right way.
We believe that if you have a body, you are an athlete, and you'll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.
As a Store Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.
Putting Your Best Foot Forward
  • Minimum of six years of customer-facing retail or hospitality experience

  • Minimum of four years of store management experience

  • Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.

  • Proficient in Microsoft Office and retail business systems

  • Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

  • Proven ability to utilize tools for conflict resolution and employee coaching and counseling

  • Able to work weekends, nights, and holidays as needed

What You're Responsible For
  • Being enthusiastic, passionate, and knowledgeable about NIKE products and services

  • Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customer satisfaction and profitability goals while maintaining safety and operational standards

  • Fostering a high performing, engaged team environment with a culture of recognition and rewards

  • Driving store operation excellence and executing brand initiatives, including P/L statements, labor management, expenses, activations, and programs

  • Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management

  • Working with District Partners on key enterprise-wide initiatives and programs

#mynext: Be Empowered to Grow within Nike and Create the Future
Be Rewarded for a Job Well Done
  • Medical, Dental and Vision Insurance

  • Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment

  • 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired

  • Accrued Paid Time Off and Holiday Pay

  • The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)

  • Access to support through Optum Employee Assistance Program at no cost for you and your family

  • Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

  • Information about benefits can be found here

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