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After Hours Supervisor

Green Bay, WI · On-site

$17/hr

Participate in periodic overnight on-call shifts to ensure 24/7 support and continuity of care ... Provide guidance to care professionals on interpreting client care plans, company policies, and ...

FedEx

Ops Supervisor - Hub

Charlotte, NC · On-site

Analyzes operational performance through direct observation, interpretation of reports and ... This is an overnight/early morning Ops Supervisor position. For details on our comprehensive ...

NASS USA

Field Service Supervisor

Billings, MT · On-site +1

$55 - $65/hr

Willingness to travel frequently, including overnight stays * Ability to work flexible schedules ... Experience planning testing scopes, interpreting results, and supporting field engineering ...

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Supervisor, Field Service Representatives

Seattle, WA • On-site

Northwest Administrators, Inc.
Finance and Insurance • 501 - 1,000 employees
Learn more about Northwest Administrators, Inc.external

$6.6K - $9.0K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Do you have a passion for customer service? Does the phrase "coach and develop" describe your approach to management?  Would you thrive in a role where you build relationships with plan participants, union representatives, and employers while making a meaningful impact?  If so, we hope you'll consider NWA for your next career move.

What you'll be doing...

The Supervisor, Field Service Representatives oversees and manages a team of client service professionals and serves as the liaison with local unions, employers and participants. You will:

  • Manage the Field Service team including hiring, training and scheduling
  • Meet with plan participants, union representatives, and employers to explain pension plan eligibility, participation requirements, benefits, and plan provisions.
  • Conduct individual and group meetings to assist participants with benefit applications, retirement options, and eligibility questions.
  • Review and process complex benefit inquiries and applications, obtaining additional documentation when needed.
  • Prepare benefit appeals, denial letters, and correspondence by interpreting plan provisions and documenting case recommendations.
  • Respond to participant inquiries by phone and in writing, providing guidance on benefits, eligibility, and appeal procedures.
  • Prepare management reports and support special projects and process improvements.
  • Deliver exceptional customer service while maintaining professionalism and confidentiality.

Who you are...

  • Experienced. 2+ years' experience in the benefits field
  • Educated. Bachelor's degree or equivalent combination of education and experience
  • Leader.  Proven ability to influence others to get work done
  • Effective Communicator. Demonstrates clear, professional written and interpersonal communication skills
  • Traveler. Ability to travel including overnight stays

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

  • Starting salary range of $6,685 - $9,045 per month.  Pay depends on experience, skills, and qualifications. 
  • Excellent Medical, Dental, Vision & Rx benefits, short- & long-term disability, and life insurance
  • Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
  • Generous 401k plan with company base contribution & match
  • Work-Life Balance

Apply