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Overnight Inbound Call Center Jobs in Silver Spring, MD

latitude

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Contact Center Representative A well-established organization is seeking a Contact Center ... This is a high-volume inbound call environment, ideal for individuals who thrive on helping others ...

Latitude Inc

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

This is a high-volume inbound call environment , ideal for individuals who thrive on helping others ... Qualifications 1+ year of call center or high-volume phone experience required . Strong customer ...

Sparkbit 360

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Call Center Representative Washington, District of Columbia, United States $ 17.50 - 25.50 (US ... Handle inbound and outbound calls, providing accurate information and assistance to customers

ITCON Services

Call Center Operator

Bethesda, MD · On-site

Call Center Operator Position We are seeking dedicated Call Center Operators to support emergency ... inbound and outbound calls * Perform emergency call handling, paging, and notification services ...

Bath Concepts

Call Center Agent

Washington, DC · On-site

$18 - $27/hr

Appointment Setters | New Call Center Opens in 7 Days! We're a multi-million dollar home ... Inbound & outbound * Room for advancement Call Dustin at 8588633193 to schedule an interview.

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Overnight Inbound Call Center information

See Silver Spring, MD salary details

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$23

How much do overnight inbound call center jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for overnight inbound call center in Silver Spring, MD is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $18.89 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Silver Spring, MD? The most popular types of Inbound Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Overnight Inbound Call Center jobs? Cities near Silver Spring, MD with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you
Infographic showing various Overnight Inbound Call Center job openings in Silver Spring, MD as of June 2026, with employment types broken down into 70% Full Time, 6% Part Time, 18% Contract, and 6% Nights. Highlights an 82% In-person, 6% Hybrid, and 12% Remote job distribution, with an average salary of $37,268 per year, or $17.9 per hour.

Call Center Representative

latitude

Rockville, MD • On-site

$16.25 - $20.50/hr

Other

Posted 6 days ago

Job description

Contact Center Representative

A well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you'll be the first point of contact for participants, spouses, attorneys, and representatives—delivering clear, empathetic, and accurate support via phone, email, and written correspondence.

This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting.

Key Responsibilities

  • Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service.
  • Document call activity and inquiries using internal systems.
  • Provide information from internal knowledge bases and tools to address participant questions.
  • Navigate organizational websites to support callers in real-time.
  • Monitor call queues and ensure timely responses.
  • Receive and respond to emails from participants and representatives.
  • Route calls and inquiries to appropriate teams when necessary.
  • Print and mail requested documents, such as statements and tax forms.
  • Perform special projects and administrative tasks as needed.

Qualifications

  • 1+ year of call center or high-volume phone experience required.
  • Strong customer service skills with a clear, professional, and friendly phone voice.
  • Excellent attention to detail and documentation accuracy.
  • Ability to manage multiple tasks while maintaining a positive, service-oriented attitude.
  • Strong communication skills, both verbal and written.
  • Bilingual abilities are a plus, but not required.
  • Proficiency with basic office equipment and computer systems.

Why Join

  • Work with a collaborative and supportive team that values service excellence.
  • Gain experience in a structured, mission-driven environment.
  • Opportunities for professional development and internal growth.
  • Competitive pay and benefits package.

Apply