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Overnight Inbound Call Center Jobs in Annapolis, MD

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$16 - $26/hr

Handle inbound and outbound customer calls professionally and efficiently * Address customer ... Proven experience in a call center or customer service role * Excellent verbal and written ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the ... Handle both inbound and outbound communication, expertly coordinating free in-home consultations

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the ... Handle both inbound and outbound communication, expertly coordinating free in-home consultations

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

Preference of being local to an Absolutecare Care Center location Job Summary The Call Center Support Specialist supports the Member Access Center (MAC) by providing high-quality inbound and outbound ...

AbsoluteCare

Call Center Support Specialist - 2974

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

Preference of being local to an Absolutecare Care Center location Job Summary The Call Center Support Specialist supports the Member Access Center (MAC) by providing high-quality inbound and outbound ...

BeloForm Craft

Call Center Agent

Washington, DC · On-site

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

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All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Annapolis, MD

Overnight Inbound Call Center information

See Annapolis, MD salary details

$12

$17

$22

How much do overnight inbound call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight inbound call center in Annapolis, MD is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What cities near Annapolis, MD are hiring for Overnight Inbound Call Center jobs?

Cities near Annapolis, MD with the most Overnight Inbound Call Center job openings:

Overnight Inbound Call Center jobs near you
Infographic showing various Overnight Inbound Call Center job openings in Annapolis, MD as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $35,687 per year, or $17.2 per hour.

Customer Service Call Center Agent

VECRA Inc

Lanham, MD • On-site

Full-time

Medical, Dental, PTO

Re-posted 15 days ago

Job description

Job Title: Call Center Agent (Full-Time, Remote)
Location: Remote

Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:

  • Vigilant Efficient Collaborative Responsive Accurate (VECRA)

Job Description
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.

Key Responsibilities

  • Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
  • Track and document all inquiries using the designated systems.
  • Complete tasks according to established guidelines and quality assurance metrics.
  • Assist consumers with changes to their applications and reset passwords for self-service.
  • Check application status and verify coverage effectiveness.
  • Escalate calls or issues to appropriate staff when needed.
  • Facilitate translation services for non-English speaking callers.
  • Attend training and meetings to maintain up-to-date knowledge of all programs and systems.

Qualifications & Required Skills

  • Must be a Maryland Resident.
  • 3+ years of call center experience.
  • Experience with high inbound call volumes and meeting/exceeding performance metrics.
  • Fast learner with the ability to work independently.
  • Strong multitasking and computer skills.
  • Excellent listening skills with the ability to understand, not just respond.
  • Punctual and self-reliant.

Education

  • High School Diploma or GED required.

Other Details

  • Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)
  • Salary: $18.50/hour
  • Location: Remote
  • Travel: No

Benefits
VECRA offers a competitive benefits package for full-time employees, including:

  • Paid holidays
  • Paid time off
  • Medical and dental coverage

Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.

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