Appointment Setter Clay Cooley Auto Group is seeking energetic, customer-focused Appointment Setters (BDC Agents) to help create strong first impressions and schedule appointments for our dealerships.
Our Appointment Setters play a key role in managing incoming calls and online leads, coordinating appointments, and following up with potential customers to help drive dealership traffic and sales. The ideal candidate is enthusiastic, relationship-driven, and committed to delivering outstanding customer service.
Employee Benefits & Compensation Package:- Paid time off (PTO) and Holiday pay
- Company paid life insurance
- Health and wellness plans
- Medical, dental, vision, and supplemental insurance
- Flexible Spending accounts
- Financial retirement plans WITH COMPANY MATCHING
- Employee Discounts
Role ResponsibilitiesAppointment Setting & Customer Requests- Handle high volumes of inbound and outbound calls, as well as internet inquiries.
- Communicate with potential customers to answer questions, provide information, and schedule dealership appointments.
Lead Management & Follow-Up- Use CRM and lead management tools to update customer records, monitor interest, and manage incoming inquiries.
- Contact internet leads and previous customers to set or confirm appointments and resolve outstanding concerns.
Support Revenue Opportunities- Coordinate with dealership teams to ensure seamless customer experience and efficient service scheduling.
- Inform prospective and current customers about promotions, specials, and incentive programs.
Employee Prerequisites- Complete the onboarding process within a few days of applying.
- General automotive product knowledge: pay is based on experience.
- Strong verbal and written communication skills, along with proficient computer and phone abilities.
- Familiarity with automotive CRM software is a plus.
Job Type:
Full-timeWe are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre-employment screening processes.
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