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Overnight Help Desk Jobs in Reston, VA (NOW HIRING)

Inserso

Network Support Technician

Alexandria, VA · On-site

$55K - $72K/yr

... Service Desk supported Tier II environment. This position relies on instructions and pre ... helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Goodwill

Administrative Receptionist

Washington, DC · On-site

$19.25 - $23.50/hr

Accurately transcribes messages left on overnight answering machine and distributes to appropriate ... Training and orienting front desk relief staff and temps as needed. Other Duties and ...

Facets

Residential Support Specialist

Falls Church, VA · On-site

$18 - $20/hr

... overnight shifts available) to provide client-centered, and trauma-informed Residential Support ... FACETS is a non-profit organization that opens doors by helping parents, their children, and ...

Crescent

Bellperson (Tipped Position)

Washington, DC · On-site

$14.21/hr

Check luggage for hotel guests both for day and overnight. * Maintain the designated station in the ... May perform the duties of a valet as required. * Assist front desk with key inventory twice weekly.

Crescent Hotels

Bellperson (Tipped Position)

Washington, DC · On-site

$13.50 - $18.25/hr

Check luggage for hotel guests both for day and overnight. * Maintain the designated station in the ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Aaron's

Delivery and Installation Specialist

Woodbridge, VA · On-site

$16.50 - $17.25/hr

Delivery Drivers Keep Aaron's Moving This isn't some tedious desk job. On our team, you'll be ... Able to perform physical job including lifting up to 50 lbs. without help and 300 lbs. with a dolly ...

Petco

Licensed Veterinary Technician

Leesburg, VA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed. Nature of Supervision: In all activities ...

Petco

Licensed Veterinary Technician

Leesburg, VA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed. Nature of Supervision: In all activities ...

Petco

Licensed Veterinary Technician

Leesburg, VA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed. Nature of Supervision: In all activities ...

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All JobsHelp Desk JobsOvernight Help Desk JobsOvernight Help Desk Jobs in Reston, VA

Overnight Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do overnight help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight help desk professional?

To thrive as an Overnight Help Desk professional, you need strong troubleshooting abilities, comprehensive knowledge of IT systems, and typically a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote access tools, and common operating systems is often required. Excellent communication, patience, and the capacity to work independently during off-hours are vital soft skills. These competencies ensure timely and effective technical support, maintaining organizational productivity and user satisfaction during overnight shifts.

What are some common challenges faced by overnight help desk professionals and how can they be addressed?

Overnight Help Desk professionals often encounter unique challenges such as handling urgent technical issues with limited on-site support and maintaining alertness during non-traditional hours. They may also need to troubleshoot problems without immediate escalation options, requiring strong problem-solving skills and resourcefulness. Building a clear communication channel with daytime teams and documenting all incidents thoroughly can help ensure smooth handovers and consistent service. Staying organized and following established protocols are key to successfully managing the overnight workload.

What does an overnight help desk professional do?

An Overnight Help Desk professional provides technical support to users during nighttime or non-standard business hours. They handle issues such as password resets, system errors, and connectivity problems, often serving as the first point of contact for employees or clients needing assistance. Their role is crucial for organizations that operate 24/7, ensuring that technology-related problems are addressed promptly to minimize downtime. They may also monitor systems for outages and escalate more complex issues to specialized IT staff if needed.

What is the difference between Overnight Help Desk vs Night Support Technician?

AspectOvernight Help DeskNight Support Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentHelp desk, call center, remote supportOn-site or remote technical support during night shifts
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, corporate IT teams
Common Search IntentNight IT support, overnight help desk jobsNight technical support roles, support technician night shift

Both Overnight Help Desk and Night Support Technician roles involve providing technical support during night hours and require similar IT certifications. The main difference lies in terminology; 'Help Desk' emphasizes customer support and troubleshooting, often remotely, while 'Support Technician' may include more hands-on or on-site technical tasks. Both roles serve similar industries and are sought after for night shift IT support positions.

What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What job categories do people searching Overnight Help Desk jobs in Reston, VA look for? The top searched job categories for Overnight Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Overnight Help Desk jobs? Cities near Reston, VA with the most Overnight Help Desk job openings:
Overnight Help Desk jobs near you
Infographic showing various Overnight Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Network Support Technician

Inserso

Alexandria, VA • On-site

$55K - $72K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This position supports Surge Support requirements and is subject to inclusion in future contract iterations based on evolving program needs and contract scope.
Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups to include restore testing.
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge network products and systems.
  • Experience in a rapid paced, time sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
  • Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
  • Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Salary Range: $55,000 - $72,000
The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.

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