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Overnight Customer Service Representative Teleperformance information

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$18

$26

How much do overnight customer service representative teleperformance jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for overnight customer service representative teleperformance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Overnight Customer Service Representative at Teleperformance do?

An Overnight Customer Service Representative at Teleperformance is responsible for assisting customers with their inquiries, issues, or concerns during nighttime hours. They communicate with customers via phone, email, or chat, providing support, resolving problems, and ensuring customer satisfaction. The role often involves working in a fast-paced environment, handling a variety of customer requests, and accurately documenting interactions. Strong communication skills and the ability to work independently during overnight shifts are essential for this position.

What are some common challenges faced by Overnight Customer Service Representatives at Teleperformance and how can they be managed?

Overnight Customer Service Representatives at Teleperformance often face challenges such as managing fatigue, staying alert during late hours, and handling a higher volume of urgent customer inquiries. Maintaining a consistent sleep schedule, taking scheduled breaks, and staying hydrated can help manage fatigue. Additionally, Teleperformance provides training and support to help employees effectively resolve issues and collaborate with team leads, ensuring a supportive work environment even during overnight shifts.

What is the difference between Overnight Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectOvernight Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentRemote or call center setting, overnight shiftsOffice or remote, daytime or flexible hours
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry
Search & Comparison IntentYesYes

The Overnight Customer Service Representative Teleperformance typically works overnight shifts in a call center or remote setting, focusing on handling customer inquiries for clients of Teleperformance. Customer Support Specialists may work during regular hours and serve a broader range of companies. While both roles require similar credentials, the main differences lie in shift timing, work environment, and employer. Understanding these distinctions helps job seekers find the role that best fits their schedule and career goals.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Representative at Teleperformance, and why are they important?

To thrive as an Overnight Customer Service Representative at Teleperformance, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, problem-solving abilities, and the capacity to stay calm under pressure are standout soft skills for this role. These competencies ensure efficient, empathetic service and effective resolution of customer issues during off-peak hours, maintaining the company's reputation and customer satisfaction.
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Overnight Customer Service Representative Teleperformance jobs near you

Overnight Customer Service Representative - Multiple Stores

K & G Petroleum Llc Defunct

Colorado Springs, CO

$19 - $20.50/hr

Other

Posted 17 days ago

Job description

Overnight Customer Service Representative - Multiple Stores

Salary Range $19.00 - $20.50 Hourly Position Type Full-Time/Part-Time Job Shift Any Education Level High School Travel Percentage None Category Customer Service

Description

Job Title: Overnight Customer Service Representative

Department: Operations

Hiring Range: $19.00+/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)

FLSA: Non-exempt (eligible for overtime)

DOL Status: Full-time and part-time available

Reports to: Store Manager

Position Summary:

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Job Requirements, Functions, and Responsibilities:

  • Provide exemplary, courteous customer service and handle complaints quickly and tactfully
  • Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
  • Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
  • Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
  • Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
  • Maintain proper inventory levels and shift closeouts
  • Perform duties with minimal supervision, may be required to work irregular work hours
  • Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
  • Comply with all company policies and procedures, including relevant governmental regulations
  • Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Physical Requirements:

  • Ability to stand and/or walk for an entire shift
  • Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
  • Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
  • Ability to push and pull with arms up to a force of 20 lbs.
  • Ability to bend at waist with some twisting up to 1 hour of shift
  • Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Working Conditions:

  • Employee performs approximately 95% of duties indoors
  • Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
  • Work in small spaces at times; work independently
  • Work with minimal direction and periodic supervision

Equipment, Tools, and Materials:

  • CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
  • Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
  • Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents
Qualifications

Qualifications:

  • High School diploma or GED (preferred)
  • Experience in retail sales and customer service (preferred)
  • Work as scheduled and arrive on time
  • Communicate (orally and in writing) in English and engage in conversation
  • Perform basic arithmetic operations
  • Work both independently and part of a team as necessary

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.

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