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Overnight Concierge Jobs in Decatur, GA (NOW HIRING)

Four Seasons Hotels

Guest Experience Supervisor

Atlanta, GA · On-site

$17.25 - $19.75/hr

Collaborate with Reservations, Housekeeping, Valet, Concierge, and other departments to ensure all ... Open availability required, including weekends, holidays, evenings, and, at times, overnight shifts ...

Gentiva Hospice

Registered Nurse - Regional Support

Alpharetta, GA · On-site

$72K - $91K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Travel is required and may require limited overnight stays. Company fleet car options available ... Concierge Care) • Education Support & Tuition Assistance • Free Continuing Education Units ...

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Overnight Concierge information

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How much do overnight concierge jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for overnight concierge in Decatur, GA is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight concierge?

To thrive as an Overnight Concierge, you need excellent customer service skills, attention to detail, and familiarity with hospitality operations or front desk procedures. Experience with property management systems (PMS), reservation software, and basic security protocols is often required. Exceptional communication, problem-solving abilities, and a calm, professional demeanor make someone stand out in this role. These skills are critical for ensuring guest satisfaction and maintaining smooth operations during overnight hours when independent decision-making is essential.

What do you need to be an overnight concierge?

To be an overnight concierge, candidates typically need excellent customer service skills, strong communication abilities, and the ability to handle guest requests independently during late hours. Prior experience in hospitality or customer service and a flexible schedule are often required, along with basic computer skills and a professional appearance.

What is an overnight concierge?

An Overnight Concierge is responsible for assisting guests or residents during nighttime hours, ensuring security, comfort, and convenience. Duties often include monitoring entrances, responding to inquiries, handling emergencies, and coordinating with building management or hotel staff. This role requires strong communication skills, attention to detail, and the ability to remain alert throughout the night.

What are some common challenges faced by overnight concierges, and how can they be managed?

Overnight Concierges often encounter challenges such as handling guest emergencies, managing late check-ins or check-outs, and addressing unexpected maintenance issues with limited on-site support. The role may also involve balancing security responsibilities with providing attentive customer service to late-night guests. Effective time management, staying vigilant, and remaining resourceful under pressure are crucial for managing these situations smoothly. Many employers offer additional training and support to help Overnight Concierges build the skills needed to handle these unique overnight scenarios confidently and efficiently.

Do overnight concierges work overnight?

Yes, overnight concierges work during nighttime hours, typically from late evening to early morning. Their responsibilities include providing assistance, security, and customer service during these hours, often requiring shift work and the ability to work independently. The schedule is designed to ensure 24-hour coverage for the property or facility they serve.

What are the most commonly searched types of Concierge jobs in Decatur, GA?

The most popular types of Concierge jobs in Decatur, GA are:

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For Overnight Concierge jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Overnight Concierge jobs in Decatur, GA look for?

The top searched job categories for Overnight Concierge jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Overnight Concierge jobs?

Cities near Decatur, GA with the most Overnight Concierge job openings:

Overnight Concierge jobs near you
Infographic showing various Overnight Concierge job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,797 per year, or $17.7 per hour.

Guest Experience Supervisor

Four Seasons Hotels Limited

Atlanta, GA • On-site

$17.25 - $19.75/hr

Other

Posted 12 days ago

Four Seasons Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

23rd of 108 rated hotels

Job description

Guest Experience Supervisor

At Four Seasons Hotel Atlanta, the Guest Experience Supervisor acts as the principal point of contact for VIP guests before, during and after their stay to deliver a seamless and personalized experience.

As a full-time Guest Experience Supervisor, you will anticipate needs and ensure flawless service across departments while upholding the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you will create memorable moments that inspire guest loyalty and generate return business.

The role is suited to someone who has a true passion for excellence and who infuses enthusiasm into everything they do. You'll be on a team that has a strong commitment to creating thoughtful best in class guest experiences.

Guest Experience & Service Excellence
  • Lead the execution of personalized guest experiences throughout all areas of the hotel, including the implementation of new guest programming.
  • Serve as a visible presence in the lobby, restaurants, and public spaces, engaging with guests and anticipating their needs.
  • Greet arriving and departing guests, providing genuine hospitality, personalized recognition, and a warm Four Seasons welcome and farewell.
  • Personalize the guest experience by utilizing Golden to maximize guest recognition, preference tracking, and overall guest satisfaction.
  • Maintain accurate and detailed guest profiles in Golden by documenting preferences, special occasions, service opportunities, and meaningful guest interactions collected throughout their stay.
  • Conduct proactive guest follow-up during the stay to ensure expectations are exceeded, addressing concerns and identifying opportunities to enhance the guest experience and follow up post-departure.
  • Meet and interact with guests in the lobby, restaurants, and other public areas whenever possible to build relationships and strengthen guest loyalty.
  • Ensure all guest interactions reflect Four Seasons Culture Standards, Service Standards, and Brand Expectations.
  • Manage and resolve guest concerns, complaints, and service recovery situations with professionalism, empathy, and discretion.
  • Recognize opportunities to create memorable moments that elevate the guest experience and foster guest loyalty.
  • Respond promptly and effectively to guest requests received in person, by telephone, email, and Four Seasons Chat.
Arrival & Departure Experience
  • Oversee and coordinate seamless guest arrivals and departures.
  • Review daily arrivals, departures, VIPs, Special Attention Guests, Return Guests, Elite Guests, Groups, and other key guest segments to ensure personalized service delivery and present this information in daily operations meetings.
  • Collaborate with Reservations, Housekeeping, Valet, Concierge, and other departments to ensure all guest preferences and requests are fulfilled prior to arrival.
  • Conduct room inspections following housekeeping inspection for VIPs, Special Attention Guests, and key arrivals to ensure accommodations are prepared according to guest preferences, special requests, and Four Seasons standards.
  • Monitor room readiness, guest preferences, amenities, and arrival logistics to ensure flawless execution of the guest experience.
  • Support Front Desk operations, including guest check-in and check-out procedures, ensuring all standards are met.
Additional Leadership Responsibility
  • Act as the champion of guest recognition throughout the hotel by partnering with all departments to identify guest preferences, celebrate special occasions, and create personalized experiences that drive loyalty and satisfaction.
  • Manage and resolve guest concerns, complaints, and service recovery situations to the best of your ability and escalate to senior management when necessary.
  • Act as head of department in absence of Guest Experience Manager.

What we offer:

  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Employee discount for stays at any Four Seasons worldwide
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Discounted rates for Marta and/or parking

Schedule & Hours:

  • Open availability required, including weekends, holidays, evenings, and, at times, overnight shifts, based on business needs.
  • Majority of work will be carried out on property at Four Seasons Hotel Atlanta. Occasional travel may be required for training, special events, company meetings, offsite purchases, or other business-related and operational purposes.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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